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- Care Converge Portal Case Study
- Care Converge Portal solution was deployed successfully and easily integrated with the facility's existing web presence. Patients are able to log in to the portal 24 hours a day, 7 days a week and submit patient information, request medication refills and pay bills online. Staff members are able to access...
- Tags: Patient, Care Converge, Staff Member
- Case studies 2008-01-01
- Leave the drama to actors
- Don't Brand yourself this wayDrama kings/queens limit their upward mobility. To start with they get results because of their whining and moaning,but done too often labels start to stick. Some managers and fellow workers can take it, many cannot.They have to be put in their place despite their "worth" to...
- Tags: Professional development, TownsendA@..., Yes! IT-Idiots, IT-Idiot, drama, behaviour, staff member
- Discussion threads 2007-07-03
- Lotus Notes R5: "You are not authorized to access this database"
- Howdy.Another day, another Lotus Notes problem.We have had one of the two new staff members come in this week. When I set her email up, everything was working fine. However, I was then told that her name was spelt wrong.I tried changing her name through the client on her PC...
- Tags: E-mail servers, Groupware, E-mail, Stories Of Justice, IBM Lotus Notes, IBM Corp., database, IBM Lotus Notes R5
- Discussion threads 2007-04-24
- Prioritize help desk requests with this call-level chart
- Both large and small IT shops can benefit from using a call-level plan to improve staff productivity and user satisfaction. To help you create such a plan, we've developed this sample call level chart, which you can tailor to meet your needs. Prioritizing support calls is a...
- Tags: Staff Member, Help Desk, Call Centers, It Operations
- Download resources 2005-09-13
- Using Cisco VPN Client v4.8.1 with no local access
- We are having a problem with 4 laptop computers that have had the Cisco VPN Client V4.8.1 installed on them. These laptops are used by our traveling staff members as they are out in the field. The VPN client allows them to get back into our system whil
- Tags: networking, cisco, vpn, software, security, support@..., VPN client, GoldMine, Cisco Systems Inc., staff member, Cisco VPN, Cisco VPN Client
- Discussion threads 2006-11-15
- Use this checklist to thoroughly verify job skills and resume claims
- You've reviewed a promising resume and decided to set up an interview. But first, you need to perform a few critical steps. This list will help you approach the interview process in the best manner and determine whether the resume offers an accurate representation of the job candidate. Steps include:Have...
- Tags: job, overlap, waste, certification, checklist
- Download resources 2005-12-05
- What happens when staff joins the competition?
- If you haven’t yet had a staff member leave your company to join a competitor, you have been lucky. When recruiters begin targeting your company, the defections can escalate. That is exactly what happened at my company. Sometimes we knew we were being targeted before the staff member had left...
- Tags: Strategy, Sean Michael Kerner, staff member, security
- Technical articles 2003-05-14
- Earn the respect of older staff by managing effectively
- Directing a team of seasoned IT pros requires strong interpersonal and leadership skills. And, if you happen to be much younger than your staff, the management road can be especially tricky to traverse. Because of this potential career hurdle, you must take the right approach from the start.As career and...
- Tags: Debra Young, Russell, staff member, young boss, younger boss
- Technical articles 2003-05-23
- Talking Shop: Motivate employees through empowerment
- One of the greatest challenges—and achievements—for new managers is motivating their team members to give their best efforts. TechRepublic member Greg Dines, a staff information systems specialist from Sacramento, CA, e-mailed us with some concerns about the issue. Dines is a new IT manager and feels that his staff members...
- Tags: Greg Dines, motivation, new manager, staff member, Steven A. Watson, theory
- Technical articles 2003-05-21
- Fifteen tips for the new manager from an experienced IT pro
- Moving from a purely technical net admin role to a managerial position can be a long and winding road full of pitfalls. Steven Crane has become quite familiar with that road during his 16-year career in the IT industry. For eight years, he was an IT manager for major blue...
- Tags: Beth Blakely, information technology, staff member, team
- Technical articles 2003-05-07
- Diary of an IT manager: Mark D. Gonzales (Monday)
- Working for the emergency management department provides new challenges everyday. Meet Mark D. Gonzales and learn how he juggles his busy schedule.This week, the IT Manager Republic will feature the daily diary of Mark Gonzales, IT manager for the department of emergency management with the county government in Pueblo, CO.7:30...
- Tags: Storage, Databases, NETWORKING, Network technology, Guest Contributor, database, staff member, Microsoft Access
- Technical articles 2000-09-11
- Are your Staff Members ready for telecommuting?
- Your senior developer is moving out of town. Is telecommuting the answer to help you retain a valuable staff member? Learn about new techniques that will help you determine who should work from home.Abraham Lloyd is a senior developer for onProject.com, an application service provider ASP that specializes in Web-based...
- Tags: Debbie Davis, telecommuting, staff member
- Technical articles 2000-08-29
Additional Resources
- Staff System (zip)
- This product is a professional front end database utility to help businesses with their staff. It incorporates a login system, staff training training, staff communication between staff, a staff rota, staff employee details, staff timesheet, staff supervision, staff complaints, accidents and concerns, job descriptions and attendance etc. This system will...
- Tags: Training, Staff, Workforce Management, Human Resources
- Software downloads 2004-11-09
- Member Organizer (sit)
- Member Organizer is all you need to manage your membership. This software can also produces invoices. One-click features: Produces labels for active members. Produces the active member list. Produces inactive member list. Produces reports by category; Produces reports by recruiting officer. Easy member updating. Search for duplicates. Display the number...
- Tags: Member, Member Organizer, Recruitment & Selection, Human Resources, Workforce Management
- Software downloads 2005-10-04
- OfficeStatus (zip)
- OfficeStatus is a professional grade employee in/out board software solution. It allows your organization's staff to quickly determine the availability and status of their associates. OfficeStatus solves the problems associated with trying to keep track of who's in and who's out of the office. Any member of your staff can...
- Tags: Board, Staff, OfficeStatus, Corporate Governance, Business Operations, Corporate Law
- Software downloads 2006-12-13
- How many support staff?
- Can anyone direct me to a resource or at least a good rule of thumb on staffing...our company recently expanded and I am writing a proposal to increase our I.T. support staff. I would like to cite something to back-up my claims that we are understaffed.Thanks!support staffonly a guide...
- Tags: Help desk, Call centers, akstephr@...
- Discussion threads 2005-05-05
- Major Media Company Streamlines Operations With Avaya and ScanSoft Solutions
- Based in Virginia, a major media company includes a member services organization that provides all support to the company's online customers. The member services organization faced several challenges. Customer growth was faster than the staff could support, while automation rates were extremely low. The organization needed to streamline operations in...
- Tags: ScanSoft Inc., Avaya Inc., Member Services Organization, Interactive Voice Response (IVR), Advertising & Promotion, Marketing
- Case studies
- Most IT Staff Members not allowed to telecommute
- Working as an IT staff member can have its benefits, such as working out of your home. However, not all businesses allow the option of telecommuting. A recent Polling Place Quick Poll examines how many businesses allow their IT staff to telecommute.
- Tags: Telecommuting, TechRepublic Staff, IT-staff
- Technical articles 2002-06-21
- Stop users deleting or moving folders
- Using Windows Server 2003Two Groups - Managment and StaffHere's what I'm trying to do:There is a folder, Client_A_Z, 26 sub folders, A to ZBoth groups only have read permissions on these folders.Within the sub folder, Staff can create new folders for a Client. Within the Client folder,...
- Tags: diarmuid.quirke@..., Staff Here
- Discussion threads 2007-07-16
- Microsoft Case study: Sisu Medical Systems
- Sisu Medical Systems manages shared information technology services for a consortium of medical centers in Northern Minnesota and Wisconsin. Sisu allows members to take advantage of shared information and expertise and meets multi-facility needs using a minimum of member resources. Its services include a shared IT staff for all facilities,...
- Tags: Facility, Information Technology, Microsoft Corp., Intranet, Sisu Medical Systems, Sisu, Strategy, Help Desk, Management, It Operations
- Case studies
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