TechRepublic Resources
- Noisy Emailer (exe)
- The Noisy Emailer is a wizard style program that allows you to talk to your computer. This program can turn your words into text. You have the option during the running of the program as to whether you want to have the program turn your words into text (speech recognition)...
- Tags: Program, Noisy Emailer, Speech Recognition, Productivity, Telecommunications, Emerging Technologies
- Software downloads 2008-04-28
- Thinking Home
- Thinking Home is the easiest-to-use, affordable home automation solution for Mac OS X. It is faster than ever and savvy about the most popular controllers, like the PowerLinc V2 and ActiveHome Pro. In many cases, it can store your schedule in a controller so you turn off your Mac. Even...
- Tags: Apple Macintosh, Controller, Thinking Home, Speech Recognition, Apple Mac OS, Desktops, Emerging Technologies, Operating Systems, Software, Hardware
- Software downloads 2008-04-18
- Survey of the Speech Recognition Techniques for Mobile Devices
- This paper presents an overview of different approaches for providing Automatic Speech Recognition (ASR) technology to mobile users. Three principal system architectures in terms of employing wireless communication link are analyzed: Embedded Speech Recognition Systems, Network Speech Recognition (NSR) and Distributed Speech Recognition (DSR). Overview of the solutions which became...
- Tags: Mobile, Mobile Device, Survey, Emphasis, Speech Recognition, Advertising & Promotion, Emerging Technologies, Marketing
- White papers
- Scottish and Southern Energy (SSE) Improves Meterline Service With Avaya Interactive Response and Sabio Voice Self-Service Deployment
- Scottish and Southern Energy (SSE) is one of the largest utility providers in the United Kingdom, with operations throughout England, Scotland and Wales. The challenge was to increase number of customers using SSE's Meterline self-service application, as well as to improve the customer experience. As a solution the company deployed...
- Tags: Avaya Inc., Speech Recognition, Emerging Technologies
- Case studies
- Home Retailer Implements New Store Locator With Avaya Interactive Response (IR) and RSI IVR Solutions and Services
- A leading national large-format retailer of home textiles, housewares and decorative home accessories has over 400 stores in the United States and Canada. The home retailer's expansion made limitations inherent in the existing Touch-Tone systems increasingly apparent. Real Soft, Inc. (RSI) implemented automated speech recognition system by collaborating with ScanSoft...
- Tags: Retail Company, Avaya Inc., Speech Recognition, Retail, Emerging Technologies
- Case studies
- Financial Services Company Improves Productivity With Self-Service Solutions From Avaya and Viecore
- A leading financial services company provides branded credit cards to consumers and retailers in 39 countries around the world. The company relied on a Dual-Tone Multi-Frequency-driven, antiquated IVR system to handle the influx of approximately 90 million calls received in its contact centers each year. The company wanted to increase...
- Tags: Financial, Financial Service, Credit Card, Financial Services Company, Avaya Inc., Interactive Voice Response (IVR), Financial Planning, Speech Recognition, Financial Services, Call Centers, Sales Channel, Finance, Emerging Technologies, It Operations, Sales
- Case studies
- Cross-Domain Approximate String Matching
- Approximate string matching is an important paradigm in domains ranging from speech recognition to information retrieval and molecular biology. This paper introduces a new formalism for a class of applications that takes two strings as input, each specified in terms of a particular domain, and performs a comparison motivated by...
- Tags: Multimedia, Lucent Technologies Inc., Domain, Alcatel, Speech Recognition, Emerging Technologies
- White papers
- Future Is Bright for Caribbean Paradise - Thanks to a Wireless Solution From IBM
- The challenge was to develop new wireless e-business services for Orange Dominicana's growing customer base in order to increase revenue. Orange Dominicana chose to deliver its various voice services to its mobile subscribers via the telephone by using VoiceXML technology. The VoiceXML technology handles the telephone dialogue by using speech...
- Tags: Orange PCS, Phone, Wireless E-business, VoiceXML, IBM Corp., E-business/E-Commerce, Wireless, Speech Recognition, Telecommunications, Wi-Fi, Internet, Emerging Technologies
- Case studies
- Speech Application Development: Six Steps for Creating a Speech Recognition Application or Speech-Enabling Your DTMF IVR
- Organizations of all sizes have used Touch-Tone Interactive Voice Response (IVR) systems to automate various customer-facing business processes. While these Touch-Tone IVR systems can save money, they also have inherent drawbacks such as complex menu structures and difficult caller navigation. Speech-recognition technologies can resolve many of these shortcomings. Transforming a...
- Tags: Application Development, Speech Recognition, Emerging Technologies
- White papers
- Bergen County Utilities Authority Improves Public Relations by Implementing New Speech System
- The Bergen County Utilities Authority (BCUA) is a public utility providing sewage disposal for 46 municipalities, as well as solid waste services for 70 municipalities, in Bergen County, New Jersey. The BCUA's new system needed to meet several criteria such as incorporate over 150 names and departments and monitor and...
- Tags: Municipality, Avaya Inc., Bergen County Utilities Authority, Speech Recognition, Public Relations, Monitors & Displays, Emerging Technologies, Marketing, Corporate Communications, Hardware, Components
- Case studies
- The Value of Speech in the Contact Center
- Think touch-tone self-service is enough for the customers? Think again. Today's self-service technologies can do more than they used to...a lot more. This webcast shows how BrightHouse Networks is using speech recognition to automate routine calls, reduce call transfer rates by 50% and dramatically improve customer service; why customers prefer...
- Tags: Aspect Software Inc., Contact Center, Call Centers, Speech Recognition, Customer Relationship Management (CRM), Roi/Tco, It Operations, Emerging Technologies, Enterprise Software, Software, Finance, Managerial Accounting
- Webcasts
- 1300Ttimes Gets Golfers to the Tee on Time
- When TeeBook Global's co-founders and directors designed an innovative, Web-based booking system for golf clubs, they planned to eliminate all those delays waiting in queues at pro shops or sitting on the phone waiting for someone from the club to arrange a booking. So TeeBook Global created 1300Ttimes to help...
- Tags: Queue, Nuance, Intel Corp., 1300Ttimes, Speech Recognition, Portals, Corporate Governance, Web Technology, Emerging Technologies, Internet, Business Operations, Corporate Law
- Case studies
- Westar Energy Customer Service Shines
- Westar Energy is a Kansas based electric utility company. It faced the challenge to save money and maintain excellent customer service while bringing outage reporting services back in-house. The Nortel Media Processing Server 500 is a full featured, cost-effective, solution with advanced speech recognition capabilities. This resulted in automation of...
- Tags: Customer Service, Nortel Networks Corp., Westar Energy, Nortel Media Processing Server 500, Speech Recognition, Product Marketing, Customer Relationship Management (CRM), Emerging Technologies, Marketing, Enterprise Software, Software
- Case studies
- The CMU Sphinx-4 Speech Recognition System
- The Sphinx-4 speech recognition system is the latest addition to Carnegie Mellon University's repository of Sphinx speech recognition systems. It has been jointly designed by Carnegie Mellon University, Sun Microsystems Laboratories and Mitsubishi Electric Research Laboratories. It is differently designed from the earlier Sphinx systems in terms of modularity, flexibility...
- Tags: Sun Microsystems Inc., Sphinx-4 Speech Recognition System, Speech Recognition, Emerging Technologies
- White papers
- Windows Vista Speech Recognition Step by Step Guide
- Windows Vista's speech recognition is state of the art. Using speech recognition in the operating system, you can dictate emails and documents, and use your voice to control your favorite programs and navigate Web sites. Windows Vista Speech Recognition enables you to create documents quickly, and helps you to work...
- Tags: Microsoft Windows Vista, Windows Vista Speech Recognition, Windows Vista Speech Recognition Experience, Speech Recognition, Microsoft Windows, Emerging Technologies, Operating Systems, Software
- White papers
- An IVR Platform for Top-Notch Customer Service That's Time and Modey Efficient
- Quality customer service is at the very core of Westar Energy's values. And in order to better and more consistently provide that quality service, Westar has employed the Nortel Networks Media Processing Server 500 (MPS 500) for its 1-800-LIGHT-KS outage-reporting service. The MPS 500 is the latest Integrated Voice Response...
- Tags: Nortel Networks Corp., IVR, Quality Customer Service, MPS 500, Interactive Voice Response (IVR), Speech Recognition, Session Initiation Protocol (SIP), Telecommunications, Emerging Technologies
- Case studies
- Use Speech Recognition
- Speech Recognition is available in the Simplified Chinese, English (U.S.), and Japanese language versions of Microsoft Office. Speech recognition is installed in all Office programs by initially using the feature in Microsoft Word, or by doing a custom installation. The user will save time if he or she completes dictation...
- Tags: Microsoft Corp., Speech Recognition, Emerging Technologies
- White papers 2007-12-01
- Troubleshoot Speech Recognition
- This feature of Troubleshoot speech recognition is available in the Simplified Chinese, Traditional Chinese, English (U.S.), and Japanese language versions of Microsoft Office. Speech recognition is on when the microphone is turned on, and one can see Dictation and Voice Command on the Language bar. One can also tell if...
- Tags: Microphone, Speech Recognition, Emerging Technologies
- White papers 2007-12-01
- About Speech Recognition
- This feature is available in the Simplified Chinese, Traditional Chinese, English (U.S.), and Japanese language versions of Microsoft Office. Speech recognition is installed in all Office programs by initially using the feature in Microsoft Word, or by doing a custom installation. The user can use speech recognition to dictate text...
- Tags: U.S., Microsoft Corp., Speech Recognition, Microsoft Office, Emerging Technologies, Office Suites, Software
- White papers 2007-12-01
- Things You Can Do and Say With Speech Recognition
- This feature is available in the Simplified Chinese, Traditional Chinese, English (U.S.), and Japanese language versions of Microsoft Office. When one uses Office speech recognition, one will switch between working in Voice Command mode and Dictation mode by clicking buttons on the Language bar or by saying "Voice command" or...
- Tags: Microsoft Corp., Speech Recognition, Microsoft Office, Emerging Technologies, Office Suites, Software
- White papers 2007-12-01
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Planting solar gardens
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