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Sonera

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TeliaSonera Improves Customer Satisfaction With Remedy and Delphi Oy
TeliaSonera provides reliable, innovative and easy-to-use telecommunications services. Sonera's previous solution was a combination of a home-grown application and the Remedy Service Process Management Platform from BMC Software, Remedy Action Request System. Due to the changing business environment and goals, Sonera required additional, more powerful capabilities than its internally developed...
Tags: Sonera, TeliaSonera, Borland Delphi, Customer Satisfaction, Remedy Corp., It Management, Service Level Management, Change Management, It service Management, It Operations, Tools & Techniques, Management
Case studies
Symbian Application Development
This paper covers application development for Symbian OS and the Nokia Series 60 software platform [6] in particular. Other operating systems and Java technology are not within the scope of this document.
Tags: Sonera, Application Development, Symbian Inc., Software Development, Symbian OS, Development Tools, Middleware, Operating Systems, Software/Web Development, Software, Enterprise Software
White papers 2003-01-27
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