TechRepublic Resources
- VoxCenter (exe)
- VoxCenter, along with your VoIP service provider, lets you easily answer and place calls and track conversations right from your PC. Place outgoing and handle multiple incoming calls. One click hold and un-hold Keep detailed records and notes in your call log about each call and contact. Import Contacts from...
- Tags: SIP, Session Initiation Protocol (SIP), Emerging Technologies
- Software downloads 2008-04-14
- The Advantages of Using SIP in Your IP Contact Center
- Everyone is talking about SIP and how it will transform business communications. But what will SIP bring to the contact center? This webcast will focus on how SIP can be utilized in the contact center to enhance the way that a person communicates with the customers. SIP, and the applications...
- Tags: SIP, Contact Center, IP, Session Initiation Protocol (SIP), Call Centers, Emerging Technologies, It Operations
- Webcasts
- Prudential Northwest Properties: A Case Study
- Prudential Northwest properties sought a solution that was feature-rich, based on open standards, and could scale easily for future growth. Today, a SIP-based VCX V7000 IP Telephony solution from 3Com keeps Prudential Northwest's 750 real estate agents in constant contact with buyers, sellers, mortgage brokers, and each other. Using IP...
- Tags: Phone, Prudential Insurance Company Of America, Real Estate, Session Initiation Protocol (SIP), Telecom & Utilities, PDAs, VOIP, Telecommunications, Business Operations, Emerging Technologies, Handhelds, Hardware, Networking
- Case studies
- Testing SIP Call Flows Using XML Protocol Templates
- A Session Initiation Protocol (SIP) Call Flow is a casual sequence of messages that is exchanged between interacting SIP entities. This paper presents a novel test system for SIP based on the notion of XML Protocol Templates, of SIP call flows. These templates can be pattern matched against incoming messages...
- Tags: SIP, XML, XML Protocol, Session Initiation Protocol Call Flow, Session Initiation Protocol (SIP), Emerging Technologies
- White papers
- The Economics of Customer Relationships: Creating the Formula for a Superlative Customer-Centric Speech Solution
- When the right formula is found, speech technologies provide the business with significant opportunities to create superlative customer-centric self-service applications that enhance profitability. Innovative speech solutions allow a person to offer the most convenient, friendly and fast service possible and to go beyond touch-tone applications to open extensive avenues of...
- Tags: Speech Application, Session Initiation Protocol (SIP), Quality, Product Marketing, Telecommunications, Emerging Technologies, Business Operations, Marketing
- Webcasts
- Voice and Video Services Over IP - Interoperability Challenges and Solutions
- SIP is exciting because its versatility permits rapid development and deployment of new services. But this versatility can lead to implementations that don't interoperate smoothly. SBCs, firewalls and other nodes in IP networks can block packet flows, and poorly provisioned routers can slow time-sensitive traffic. This seminar will survey these...
- Tags: SIP, Interoperability, Video Service, Voice, Real-time Service, IP, Video, Versatility, Session Initiation Protocol (SIP), Networking, Emerging Technologies
- Webcasts
- Leveraging Open Source SIP to Deliver Cost Effective VoIP
- Founded in 1929, Sterling National Bank provides a wide range of products and services, including commercial lending, asset-based financing, factoring/accounts receivable management, international trade financing, commercial and residential mortgage lending, equipment leasing, trust and estate administration and investment management services. So when the CIO of Sterling National Bank wanted a...
- Tags: VoIP, Open Source, Pingtel Corp., Session Initiation Protocol (SIP), Mortgages, Capital Structures, Operational Accounting, Investment, Financial Accounting, Emerging Technologies, Finance
- Case studies
- An IVR Platform for Top-Notch Customer Service That's Time and Modey Efficient
- Quality customer service is at the very core of Westar Energy's values. And in order to better and more consistently provide that quality service, Westar has employed the Nortel Networks Media Processing Server 500 (MPS 500) for its 1-800-LIGHT-KS outage-reporting service. The MPS 500 is the latest Integrated Voice Response...
- Tags: Nortel Networks Corp., IVR, Quality Customer Service, MPS 500, Interactive Voice Response (IVR), Speech Recognition, Session Initiation Protocol (SIP), Telecommunications, Emerging Technologies
- Case studies
- How to Deploy Real-World Presence Applications With Session Initiation Protocol
- This webcast is for technical managers in small, medium, and large companies who are involved in designing and implementing secure networks, and technical managers who want to learn about the role Session Initiation Protocol (SIP) plays in the integration of traditional and emerging communications applications. The webcast discusses the role...
- Tags: SIP, Webcast, Session Initiation Protocol (SIP), Emerging Technologies
- Webcasts
- Tomorrow's Customer Interactions: A New Vision for the Contact Center
- Imagine a world where the customers can easily reach the company anytime, anywhere, via any device or mode of communication regardless of location or number of participants. With converged second generation IP communication networks come new standards such as Session Initiation Protocol (SIP). SIP enabled devices and applications have the...
- Tags: SIP, Siemens AG, Contact Center, Vision, Customer Interaction, Session Initiation Protocol (SIP), Call Centers, Customer Relationship Management (CRM), Emerging Technologies, It Operations, Enterprise Software, Software
- Webcasts
- SIP and Application Internetworking
- SIP combines the features of the Advanced Intelligent Network from the telecom world for fixed and mobile telephony, with Internet features for email, Web, transactions, and entertainment. This paper discusses both signaling and application internetworking of SIP with different networks. Firstly it involves the architectures, mechanisms or protocols when internetworking...
- Tags: SIP, Network, Helsinki University, Session Initiation Protocol (SIP), Emerging Technologies
- White papers
- Integrated Mobile IP and SIP Approach for Advanced Location Management
- The vision of ubiquitous and continuous communications for a mobile user entails several emerging mobility types, which pose new requirements for location management. This paper presents an integrated approach for advanced location management towards supporting all kinds of mobility types. The paper proposes integrated mobility servers for Mobile IP and...
- Tags: SIP, Mobile, Mobility, IP, Mobile IP, Session Initiation Protocol (SIP), Emerging Technologies
- White papers
- SIPxchange ECS Provides Solution for 1,100 Seats at Corporate Headquarters
- A US-based division of a Fortune Global 500 technology company needed an enterprise-grade, turnkey VoIP solution to support 1,100 corporate campus users. This requirement included network assessment, design, implementation, and cutover consulting services plus ongoing 7x24 support. SIPxchange ECS was selected to provide a robust feature rich solution with a...
- Tags: TCO, Pingtel Corp., SIPxchange ECS, Roi/Tco, Session Initiation Protocol (SIP), VOIP, Telecommunications, Finance, Managerial Accounting, Emerging Technologies, Networking
- Case studies
- Interoperating SIP Networks With Net2Phone
- Dynamicsoft is one of leading companies in the field of developing carrier grade SIP infrastructure software. Net2Phone is one of the leading VoIP service provider. It wanted to develop gateways that could terminate calls originating in the SIP network on a Net2Phone client and vice-versa. Dynamicsoft also felt a similar...
- Tags: SIP, Dynamicsoft, Net2Phone Inc., Session Initiation Protocol (SIP), VOIP, Telecommunications, Emerging Technologies, Networking
- Case studies
- Resilient Secure SIP, Application Traffic Management, Open API, and More.. What's New in Alteon OS 22.0
- This webcast discusses the latest features (Alteon OS 22.0) of the Alteon Application Switch and how they enable your enterprise to reduce down time and increase productivity. Items specifically covered were enabling resilient, secure VoIP, the ability to classify, manage and report on any application traffic, and an Open Application...
- Tags: SIP, API, Alteon Networks, Session Initiation Protocol (SIP), Telephony, Emerging Technologies, Networking
- Webcasts
- Building a Strong Foundation for SIP-Based Networks Using F5 Networks' BIG-IP Traffic Manager
- This white paper focuses primarily on the traffic management/load balancing component (F5 Networks' BIG-IP product) required in building a smart, streamlined, scaleable SIP-based infrastructure - a "future proof" network that could be used to deliver Microsoft Messenger termination services as well as many other enhanced applications. Deploying a SIP-based infrastructure...
- Tags: SIP, BIG-IP, F5 Networks Inc., Network, Session Initiation Protocol (SIP), Firewalls, Emerging Technologies, Networking
- White papers
- Delivering IP-Based Voice Services With SIP
- In recent years there has been a lot of innovative work done to define clarifications, bug fixes, tweaks, and extensions to SIP. Notable examples include the IETF clarifications of procedures for transferring calls, and new requests for comment (RFCs) and drafts to support the administration and attendant features common to...
- Tags: Voice Service, SIP, IP, Session Initiation Protocol (SIP), Emerging Technologies
- White papers
- Nortel Networks Turns on Its Softswitch and Multimedia Services
- Nortel Networks chose Sun servers as the platform of choice for the Interactive Multimedia Server and the Communication Server 3000 because of the carrier-grade Netra family of servers and storage systems, and the robust and scalable UltraSPARC architecture and the Solaris Operating Environment. These platforms contain the specific boards and...
- Tags: Multimedia, Nortel Networks Corp., Sun Microsystems Inc., Sun Solaris Operating Environment, Softswitch, Sun Solaris, Session Initiation Protocol (SIP), Servers, VOIP, Telecom & Utilities, UNIX, Operating Systems, Telecommunications, Software, Emerging Technologies, Hardware, Networking
- Case studies
- Vonage Uses Cisco Solutions to Quickly Deploy Unique, Cost-Effective VoIP Services
- Vonage is a leading provider of carrier-grade, SIP-based VoIP communications solutions wrapped in a compelling customer care experience. As a foundation for its services, Vonage engineered proprietary technology that enables subscribers to use VoIP services on top of any cable or DSL connection, even when a firewall stands between the...
- Tags: SIP, VoIP Service, Vonage Holdings Corp., Cisco Systems Inc., Session Initiation Protocol (SIP), VOIP, Telephony, Telecommunications, Emerging Technologies, Networking
- Case studies
- ContactTalk (exe)
- ContactTalk is an incredibly powerful customer relationship manager (CRM) with a unique ability to interact with contacts. How you interact with contacts depends entirely on how you use ContactTalk. ContactTalk uses Skype or SIP (Voice over IP) to deliver phone messages. When ContactTalk encounters a voice mail system it's capable...
- Tags: Message, SIP, Contact, TOSC, ContactTalk, Session Initiation Protocol (SIP), Telecommunications, Emerging Technologies
- Software downloads 2008-03-13
