TechRepublic Resources
- Live Webcast: Forrester Best Practices: Improve IT Service Delivery and Support
- The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology users at U.S. companies are satisfied with the support services they receive. Join this live TechRepublic...
- Tags: Webcast, Information Technology, Best Practice, Forrester Research Inc., Service Delivery, IT Help Desk, Strategy, Management
- Webcasts 2008-05-07
- Network Infrastructure for Ensuring Predictable Business Service Delivery
- Basic connectivity services are being commoditized rapidly for both business and residential markets. Recognizing this, service providers realize they must add value to remain profitable and use security enhancements and application-aware VPNs to deliver managed VoIP, data, and video services that work in a collaborative, integrated and, most critically, predictable...
- Tags: Network Infrastructure, Network, Service Delivery, Security, Networking
- White papers 2007-03-01
- Relationship Management for Multi-Channel Service Delivery
- The importance of relationship management has not been lost on the Government of Canada. While recognizing the importance of CRM tools in helping organizations maintain key relationships, the Government of Canada also acknowledges that these CRM tools are only one part of the puzzle. CRM is also a mindset that...
- Tags: Government Of Canada, CRM, Service Delivery, Advertising & Promotion, Customer Relationship Management (CRM), Productivity, Enterprise Software, Marketing, Software
- White papers 2005-08-09
- Does Your Service Strategy Deliver?: Pull the Rug From Under Your Competitors by Differentiating Your Service Delivery Model
- While many companies talk about the importance of quality service, few actually deliver on the promise of exceptional service delivery. The analytical approach described in this paper can help be one of the few companies that truly exceeds customer expectations. By assessing the service delivery model strategically, one can achieve...
- Tags: Service, Service Delivery, Product Marketing, Strategy, Customer Relationship Management (CRM), Marketing, Management, Enterprise Software, Software
- White papers 2005-08-01
- Centrata Service Delivery Management Suite 4.0
- Centrata’s Service Delivery Management Suite 4.0 enables IT to drive key requests through a catalog of standardized services accessible by all employees and business units. With IT services fully documented and productized via a service catalog, the service delivery process can become more reliable, automated and cost-effective. Standardizing IT services...
- Tags: Centrata, Information Technology, Service Delivery, Strategy, Management
- White papers 2005-07-01
- Centrata Service Delivery Management Suite 4.0: Transforming the Way IT Does Business
- Centrata's solution enables IT to drive key requests through a catalog of standardized services accessible by all employees and business units. With IT services fully documented and productized via a service catalog, the service delivery process can become more reliable, automated and cost-effective. Standardizing IT services also enables IT to...
- Tags: Centrata, Information Technology, Service Delivery, Strategy, Management
- White papers 2005-02-07
- Is Software fighting the wrong battle?
- Service delivery is the key aspectI was interested to read this idea as I am in the service business working in the area of "managed services".My experience is similar but across more than just software. Enterprises are starting to demand higher levels of service. This is being driven by their...
- Tags: information technology, programming, richard.j.evans@..., Service Delivery, software
- Discussion threads 2005-05-16
Additional Resources
- ITIL Fast Time to Value
- ITIL (Information Technology Infrastructure Library) is a set of best practices and guidelines that define an integrated, process-based approach for managing information technology services. This webcast discusses: ITIL momentum, service delivery and service support processes, the value of service delivery processes, time to value in service delivery, and the role...
- Tags: HyPerformix Inc., Information Technology, ITIL, Process Improvement, It Services, Quality, Business Operations
- Webcasts
- DSTCom in Brunei Introduces Advanced Messaging With Valista Service Delivery Platform (SDP)
- Service delivery technology has to communicate easily, efficiently and simultaneously in a whole range of formats and protocols. mCommerce operators need a "universal translator" - hence DSTCom chose the Valista Service Delivery Platform. The Valista Service Delivery Platform simplifies development of multi-channel mCommerce applications because it provides a comprehensive, unified...
- Tags: Messaging, Valista Service Delivery Platform, Service Delivery Technology, Groupware, Enterprise Software, Software
- Case studies
- On Demand Service Delivery for SOA Environments
- This paper describes a self-service delivery solution that is built on a service-oriented framework. The proposed solution is an integration of assets and products based on a Service-Oriented Architecture (SOA) and Web services interfaces. It supports the full life cycle of a service delivery from order placement through final reporting...
- Tags: Solution, SOA, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software
- White papers 2005-05-09
- Nokia Service Delivery Framework and Convergence
- Convergence and more particularly, Fixed Mobile Convergence is increasing being seen across the telecoms industry. However, just like Service Delivery Platforms, convergence is not a 'One size fits all' solution and, while built using common solution components, is very much driven by the operator's particular business model and requirements. In...
- Tags: Nokia Corp., Convergence, VOIP, Telecommunications, Networking
- White papers 2006-06-01
- Activate ITIL's Service Delivery
- This webcast explains how BMC Software automates the ITIL Service Delivery elements and integrates into a common CMDB, for improved service management and business alignment.
- Tags: BMC Software Inc., ITIL, It Management, Process Improvement, It Services, It service Management, Quality, Business Operations
- Webcasts
- How to Organize Your Business for IT Service Management
- In addition to strong ROI, Service Delivery Management requires a collaborative relationship between IT departments and business customers. In this second of four audiocasts, Robert McNeill, Senior Analyst at Forrester and Mike Micucci, VP of Marketing at Real Clear Technologies, will look at how to organize for successful Service Delivery...
- Tags: Information Technology, Business, Service Level Management, Asset Management, Strategy, Roi/Tco, It Operations, It service Management, Operational Planning, Business Operations, Management, Finance, Managerial Accounting
- Webcasts 2004-10-20
- Taking the Guesswork Out of ITIL: How Real-Time Analysis Software From Netuitive Helps Establish a Reliable Foundation for Service Delivery and Service Support
- Chief among ITIL's objectives are: aligning IT services with the current and future needs of the business, improving the overall quality of IT service on an ongoing basis, reducing the cost of providing IT services, and including using existing IT resources efficiently. For organizations seeking these goals through ITIL, Netuitive...
- Tags: Information Technology, Analysis, ITIL Service Delivery, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2006-01-06
- The Service Delivery Platform
- SOA enables greater reuse of IT assets, faster delivery of value to the business, and greater adaptability to support ongoing change. But SOA is not a product. It is a set of design and architecture principles. Implementing SOA requires a service delivery platform. This webcast will focus on best practices...
- Tags: BEA Systems Inc., SOA, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software
- Webcasts
- Ten Tips for Successfully Implementing ITIL
- In order to realize the value of the IT investments being made, organizations should look to improve the maturity of their service management processes. The management and control of the IT infrastructure is a critical function and improved service delivery and service support processes will increase the efficiency and effectiveness...
- Tags: Process, Service Management, Information Technology, Jupitermedia Corp., ITIL, It Services, Strategy, Process Improvement, Management, Quality, Business Operations
- White papers 2005-10-05
- TeamQuest and ITIL: Part 2 - Service Delivery the Cornerstone of the ITIL Framework
- Service Management is the core of the ITIL framework. From a process flow perspective, it is positioned between the Business and the physical infrastructure and manages the flow of services between them. The major components of Service Management are Service Delivery, which addresses more of the customer-facing processes, and Service...
- Tags: Service Management, TeamQuest Corp., ITIL, It Services, Process Improvement, It Management, Quality, Business Operations, It service Management
- White papers 2007-01-10
- BASF AG Transforms HR Service Delivery
- BASF AG created self-service opportunities for employees, optimized application-based HR processes and focused HR managers on key HR management tasks by implementing HRdirekt, a new centralized HR service delivery model designed and supported by IBM Business Consulting Services. BASF needed to transform its service delivery model to create self-service opportunities...
- Tags: Human Resources, BASF AG, Human Resource Management (HRM)
- Case studies
- Streamline Requests and Delivery With the New Integrated Service Catalog in HP OpenView ServiceCenter 6.2
- The attendee of this webcast will learn how to improve IT service requests and delivery for both customers and IT with a Service Catalog.
- Tags: Hewlett-Packard Co., Streamline, HP OpenView, Strategy, Utility Computing, It Management, Management, It service Management
- Webcasts
- Optimizing the Network Architecture for Triple Play
- Service providers are racing to take advantage of the rapidly-developing market for Triple-Play services. Their challenge is to find a way to progressively integrate these new services, over both fiber and copper, within a unified Ethernet-based aggregation network that offers scalability at optimal cost. The goal is to build a...
- Tags: Network, Network Architecture, Alcatel, Goal, Corporate Communications, Ethernet, Business Services, Networking, Network Technology, Marketing
- White papers 2005-09-01
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