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- BusinessEdge Solutions Case Study: A Major Pharmaceutical Company
- The client, a division of a Fortune 50 pharmaceutical company under significant cost pressures, faced increasing costs for supporting an ageing, highly customized sales force automation system. At the same time, they were interested in expanding their CRM capabilities beyond the sales force to include users in marketing and clinical...
- Tags: Sales Force, Pharmaceutical Company, SFA, Sales Strategy, Sales Force Automation (SFA), Sales Force Management, Enterprise Software, Sales, Software
- Case studies
- The Smoothest Systems Implementation in Company History
- When New Jersey-based Berlex Laboratories, Inc., the U.S. affiliate of Schering AG, Germany, decided to select a new sales force automation solution for its six North American sales forces, it wanted a trouble-free transition from its existing system to the new one. Achieving that goal began with the formation of...
- Tags: Berlex Laboratories Inc., Sales Force, C3i Inc., Sales Force Automation (SFA), Sales Strategy, Sales Force Management, Customer Relationship Management (CRM), Enterprise Software, Software, Sales
- Case studies
- Magma Design Automation Implements Comprehensive CRM From Salesforce.com for 600 Users
- Magma Design Automation, a provider of chip design solutions, needed a new, cost-effective sales force automation system that integrated marketing and sales with customer service and support. The company has chosen salesforce.com for on-demand Customer Relationship Management CRM service. Magma has implemented sales force automation and customer service and support...
- Tags: Salesforce.com Inc., Sales Force, On-demand, Magma Design Automation, SFA, CRM, Sales Force Automation (SFA), Sales Force Management, Sales Strategy, Customer Relationship Management (CRM), Enterprise Software, Software, Sales
- Case studies
- Rainmaker Case Study: Leading Provider of Service Management Software
- The client is a leading provider of service management software that enables organizations to align internal and external service and support processes with business goals. The client's inside sales team was unable to fill their sales pipeline, and did not have the bandwidth to participate in lead generation activities. The...
- Tags: Service Management, Client, Sales Strategy, It Services, Sales Force Automation (SFA), Sales Force Management, Sales, Enterprise Software, Software
- Case studies
- Telenet Solutions Increases Sales Productivity by Using Salesforce SFA
- Telenet is a leading player in the Belgian triple play market, offering residential customers an unrivalled blend of cable television, high-speed Internet, and telephone services. It seems that almost everyone wants 'Triple play' services right now: television, telephone, and Internet services from a single provider. To manage the surge in...
- Tags: Salesforce.com Inc., SFA, Telenet, Sales Strategy, Sales Force Management, Sales Force Automation (SFA), Sales, Enterprise Software, Software
- Case studies
- HiT Software Installs Soffront CRM to Improve Customer Support and Sales Automation
- HiT Software provides relational database access middleware for Windows and Java applications. The company knows that excellent customer support is one of their key competitive strengths. With that in mind, they wanted a CRM product that was feature-rich, easy to manage and reasonably priced. They needed a browser-based solution with...
- Tags: HiT Software Inc., Sales Force, SFA, Automation, HiT Software, Sales Force Automation (SFA), Sales Strategy, Sales Force Management, Customer Relationship Management (CRM), Enterprise Software, Software, Sales
- Case studies
- Case Study: Sales Force Automation With PocketPC
- A Global 2000 crop protection company needed a faster and more efficient way of collecting sales related information from their national network of distributors. The existing processes involved biweekly visits to agricultural chemical distributors to check the amount of product sold and inspect the condition of the chemical tanks for...
- Tags: Sales Force, SFA, Sales Strategy, Sales Force Automation (SFA), Sales Force Management, Pocket PC, Sales, Enterprise Software, Software, Handhelds, Hardware
- Case studies
- Sales Force Automation Technology Lifecycle Refresh
- Diebold, Incorporated is a global leader in providing integrated self-service delivery systems and services. Diebold needed to upgrade 700+ users in conjunction with an end-of-lease process within a very short timeframe. With limited internal resources and many projects on the table, Diebold needed a partner that could accommodate the volume...
- Tags: Sales Force, Diebold Inc., SFA, Sales Force Automation (SFA), Business Structures, Sales Strategy, Sales Force Management, Customer Relationship Management (CRM), Leadership, Enterprise Software, Software, Finance, Sales, Management
- Case studies
- AppForge Case Study: Velti
- Founded in 2000, Athens, Greece-based Velti develops and delivers market leading integrated e-Business solutions for business critical problems of enterprises and organizations. Velti needed to develop solutions such as a mobile Sales Force Automation SFA application for its customers, such as Sony Ericsson, Greece and a mobile Damage Claims Handling...
- Tags: Mobile, AppForge, Sales Force Automation (SFA), Advertising & Promotion, Sales Force Management, Enterprise Software, Software, Marketing, Sales
- Case studies
- Sales Force Automation Solution for a eCRM Solutions Provider
- The client is a leading eCRM solutions provider based out of USA. The NIIT Technologies' Mobile Centre of competence created a wireless roadmap and architecture to extend a Sales Force Automation eCRM product for access from mobile devices and PDAs. As sales representatives are expected to be mobile, they may...
- Tags: Mobile, Sales Force, eCRM, Client, SFA, NIIT Technologies, Sales Force Automation (SFA), Sales Strategy, Customer Relationship Management (CRM), Sales Force Management, Enterprise Software, Advertising & Promotion, Software, Sales, Marketing
- Case studies
- Web-Based Sales Force Automation (SFA) Enhances Strategic Customer Relationship and Sales Performance
- Daewoong Pharmaceutical Co. Ltd. was founded in 1945 under the name of Chosunkanyou Industry in Korea and changed its name to Daehan Vitamin Chemical Industry Co., Ltd. in 1961 and finally to the current name in 1978. The challenge was to build a flexible and highly scalable web-based system with...
- Tags: Web, Sales Force, SFA, Sales Force Automation (SFA), Sales Strategy, Sales Force Management, Customer Relationship Management (CRM), Enterprise Software, Software, Sales
- Case studies
- Endeca Extends Salesforce Throughout Enterprise for Accurate Reports, Forecasts, and Company Tracking
- Having experienced 100% annual revenue growth for three consecutive years, Endeca's rapidly expanding sales force had outgrown the company's standalone contact management software. The isolated systems prevented collaboration between employees during the sales process and made it difficult to generate organization-wide pipeline reports. The growing company, a leader in enterprise...
- Tags: Endeca Technologies Inc., Salesforce.com Inc., Sales Force Management, Sales Force Automation (SFA), Sales, Enterprise Software, Software
- Case studies
- BCA IT Case Study: Wizard Home Loans
- Wizard Home Loans was launched in 1996 with just three or four people selling mortgage products by visiting customers in their homes. When Wizard Home Loans wanted a sales force automation solution for its rapidly expanding team of customer-facing business writers, BCA IT delivered much more than just 400-plus IBM...
- Tags: Sales Force, SFA, Sales Force Automation (SFA), Sales Strategy, Sales Force Management, Customer Relationship Management (CRM), Enterprise Software, Software, Sales
- Case studies
- Moving From Tactical SFA to Strategic CRM
- This webcast explains how to get rid of sales bottlenecks and close more deals, faster; analyze sales information and see buying trends over time; track the lead life cycle from marketing campaign to the closed sale; and avoid the most common mistakes organizations make when moving to CRM.
- Tags: Oracle Corp., SFA, CRM, Sales Strategy, Sales Force Management, Sales Force Automation (SFA), Customer Relationship Management (CRM), Enterprise Software, Sales, Software
- Webcasts
- Maximizing User Adoption of Your Sales Force Automation Solution
- Watch this Siebel Web seminar replay discussing Siebel best practices to effectively address both internal and external challenges. You will learn how to: Maximize adoption by delivering value from three perspectives: Front-line sales representative, Sales management and Customer experience. Drive consistent execution across the entire sales force. Achieve superior insight...
- Tags: Sales Force, Siebel Systems Inc., SFA, Sales Strategy, Sales Force Automation (SFA), Sales Force Management, Enterprise Software, Sales, Software
- Webcasts
- Beagle Research Group Case Study: Avaya and BlueRoads
- There are approximately 300 business partners in Avaya's North American channel that are dedicated to selling into the enterprise. One of the challenges that Avaya faced was finding the optimal method for encouraging partners to capture net new business while continuing to support the installed base. Avaya selected a single...
- Tags: Partnership, Avaya Inc., Business Structures, Sales Strategy, Sales Force Automation (SFA), Finance, Sales, Enterprise Software, Software
- Case studies
- Avid Technology Choosing Commercial Open Source for CRM Success
- Avid transacts tens of thousands of sales every year with substantial data transfer, storage and retrieval requirements. In order to manage all this activity and data, Avid needed a Sales Force Automation SFA system that could offer an efficient sales tool for reps and a strong reporting tool for management....
- Tags: Open Source, Avid Technology Inc., Sales Force, SFA, CRM, Sales Strategy, Sales Force Automation (SFA), Sales Force Management, Customer Relationship Management (CRM), Enterprise Software, Sales, Software
- Case studies
- Project Management: Web-based Content Management & Collaboration Solution
- QuickBase from Intuit provides information management and data sharing capabilities for teams small and large. This unique, Web-based solution combines collaboration, content management, and many other features that can be used for project and document management, sales force automation, CRM, bug tracking, and much more... With...
- Tags: Project Management, Web, Intuit Inc., Intuit QuickBase, Sales Strategy, Content Management, Channel Management, Web Technology, Sales Force Automation (SFA), E-mail, Sales Force Management, Sales, Enterprise Software, Software, Marketing, Online Communications
- Download resources
- NetSuite Case Study: Filice Insurance
- A rapidly growing firm, Filice Insurance was working overtime to reach out to new customers. Unfortunately, the sales team found itself contacting the same prospective client more than once in their quest to sign up new business. The main problem was that there was no overarching customer relationship management and...
- Tags: NetSuite Inc., Insurance, Sales Force Automation (SFA), Sales Strategy, Sales Force Management, Customer Relationship Management (CRM), Team Management, Enterprise Software, Software, Sales, Management
- Case studies
- BlackBerry and mWholesaler Make Financial Sales Team More Competitive
- To maximize sales effectiveness in the field, Essex Corporation wanted to offer their wholesalers a simple, more direct data access solution. The current approach involved tapping into the company's CRM database via laptops - a process that was slow, required access to dial-up connections and did little to facilitate on-the-spot...
- Tags: Financial, RIM BlackBerry, Sales Strategy, Sales Force Automation (SFA), Sales Force Management, Handhelds, Sales, Enterprise Software, Software, Hardware
- Case studies
