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- Leading Grocery Retailer Implements Cutting-Edge Technology Development Resulting in 60 Per Cent Increase in Speed of Customer Service
- Tesco is the leading United Kingdom grocery retailer. Its corporate strategy is centred on placing the customer at the heart of all its operations. Tesco wanted to replace an ageing weighing scales infrastructure at its in-store delicatessen, fish, and meat counters, because of difficulty in quickly finding product information and...
- Case studies
- CommVault QiNetix Software Helps Discount Tire "Delight Our Customers" With Fast Service
- With well over 500 retail stores nationwide, Discount Tire Company is the largest independent tire and wheel retailer in the United States. The company needed to consolidate storage and backup in one location; and eliminate stand-alone tape drives from hundreds of workstations and servers. The company selected SAN storage and...
- Case studies
- Retailer Casual Male Turns to Sophisticated Analytic Software From SAS
- With consumers spending less but expecting more, retailers like Casual Male Retail Group Inc., the leading specialty retailer of men's big and tall apparel in the U.S., Canada and UK, must squeeze more profit from every dollar they spend on marketing and information technology, and must maximize existing resources like...
- Case studies
- Home Retailer Implements New Store Locator With Avaya Interactive Response (IR) and RSI IVR Solutions and Services
- A leading national large-format retailer of home textiles, housewares and decorative home accessories has over 400 stores in the United States and Canada. The home retailer's expansion made limitations inherent in the existing Touch-Tone systems increasingly apparent. Real Soft, Inc. (RSI) implemented automated speech recognition system by collaborating with ScanSoft...
- Case studies
- RFID in Retailing - The Consumer in Control
- RFID has become a hot topic in news media around the world. Retailers and large organizations are already seizing the opportunities it offers for efficiency and cost savings in their supply chains, and they are keen to bring the benefits into the consumer domain as well. Consumer organizations on the...
- Case studies
- TEKsystems Case Study: A Large National Mattress Manufacturer/Supplier
- The client is a large, national mattress manufacturer/supplier, headquartered in Minneapolis, who sells beds and accessories nationwide at more than 350 retail stores in major shopping malls, select bedding retailers, and through its national direct marketing operations. The client was considering implementing technology infrastructure in 350 retail store locations across...
- Case studies
- Retailer Monitors IT and Telecom Infrastructure With Avaya Interactive Response (IR) and RSI's SNMP Netwatch Monitor Tool
- A retailer operates large-format general merchandise stores - including discount stores, moderate-priced promotional stores and traditional department stores - in the United States. The company also operates an online business. The retailer wanted to ensure business continuity planning and disaster recovery in all its data centers and contact centers. Hence,...
- Case studies
- Maximizing Profits with Comparison Shopping Engines
- Comparison Shopping Engines (CSEs) like Shopping.com, Shopzilla, NexTag, Yahoo! Shopping and others can provide an excellent ROI when used effectively by online retailers. A marketing strategy that is based on the unique behaviors of the CSEs allows retailers to maximize the ROI of each advertising dollar at the CSEs....
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- Reliable and Scalable Technology Becomes Mission-Critical Tool for World Leading Online Grocery Retailer
- Tesco.com is the world's largest online grocery retailer. It has several million registered customers and at its busiest times, processes 3,000 orders an hour. When Tesco launched the online service, as a pilot in 1997, it wanted a technology infrastructure that didn't require huge investment and scaled as the operation...
- Case studies
- Developing Effective Promotions Through Trade Promotion Optimization
- Trade spending efficiency and effectiveness is a "Hot button" for consumer products manufacturers and retailers. With billions of dollars of improved financial performance at stake, CPG and retail firms seek to optimize the results of trade promotions to truly become world class in the area of trade management. The presenter...
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- Spanish Retailer Signs Co-Marketing Plan After Deploying New Point-of-Sale Solution
- El Corte Ingles (ECI) is a leading retailer in Spain with ?12 billion (U.S.$14.5 billion) of annual revenue and more than 72,000 employees. ECI executives wanted to improve the company's Avenew Point-Of-Sale (POS) system and market it to other retailers. Working with Microsoft, Accenture, and its own subsidiary firm, Informatica...
- Case studies
- Data Domain Case Study: California Retailer
- The client is a California-based company, and is one of the world's largest retailers with many widely respected brands. The company's IT admins were frustrated by their existing tape solution that they found both labor intensive and unreliable and ultimately found their problems with tape were two-fold: media corruption often...
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- Global IT Technologies Case Study: Jin Tedder Leather Goods
- Jin Tedder Leather Goods are one of the very few leather retailers who have flourished over the last decade. With a wide range of leather products available at bargain prices, a lot of credit of their success goes to the exclusive product - shiny carry bags. This was to be...
- Case studies
- Online Retailer Boosts Customer Service With Improved Employee Productivity
- Bow.it is an Italian online retailer specialising in computer hardware and software. The company completes around 3,500 orders each month and generates an annual turnover of ?15 million. It receives many thousands of e-mails from its customers containing product or order queries. To improve customer service, the company required a...
- Case studies
- Administrative Time Saving of 15 Per Cent Helps Retailer Focus on Selling
- With more than 100 employees and nine physical and online stores, Barrabes is a leading retailer of winter sports, climbing, and mountaineering equipment in Spain. The company, which is based in Huesca in the north-east of the country, supports its operations with a state-of-the-art communications infrastructure. While its previous desktop...
- Case studies
- French Retailer Deploys Powerful Solution to Handle 1 Million Orders a Day
- Leading French food retailer the Casino Group owns more than a dozen brands in France and operates 9,000 stores. The critical data captured daily from these stores drives the efficient running of the business, and can include anything from sales figures to supply chain and stock-replenishment information. A powerful database...
- Case studies
- Reducing Retail Complexity
- The complexity of much of today's disjointed enterprise infrastructure software impedes retailers' business agility and productivity. Customers have spoken, saying, "The software industry has made licensing far too complex"; "The costs of selecting, acquiring, and deploying software are too unpredictable"; and "The industry's mismatched release schedules create complexity for us."...
- White papers
- Major Retail Event Addresses Integrating Retail Stores, HQ, and Distribution
- A sense of style was de rigueur for attendees at the recent National Retail Federation (NRF) event at the Jacob Javits Convention Center in New York. Retailers such as Gap, Inc., announced Sun-platform solutions for their mission-critical applications that will lower their costs and create new revenue. And Kliger-Weiss Infosystems...
- White papers
- Retailer Boosts Online Experience and Sales With Dynamic Smart Client Application
- FNAC is an innovative retailer that sells cultural and consumer electronics in stores and through its Web site. FNAC distinguishes itself from discount stores by having highly competent employees who have extensive product knowledge. To extend this high-quality and informative service to online customers, FNAC teamed with Microsoft and used...
- Case studies
- Moraitis Fresh's RFID Implementation Improves Productivity and Retailer Relationships
- Australia's fresh produce market is growing, and retailers expect fresher produce, lower prices and increased Business-To-Business (B2B) information exchange. To stay ahead of its competition, Moraitis needed to introduce operational efficiencies, reduce operational overhead and scale its business in a sustainable manner. Moraitis turned to IBM Business Consulting Services to...
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