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- Assigning priorities: Which really is top priority?
- We used to have an engineer at our office who would always turn in work requests claiming his job was the top priority. He would even evoke the name of the boss to give credence to his sense of urgency. However, I would never succumb to anyone's priority claim (especially...
- Blog posts 2008-05-06
- AOL Pagetest (msi)
- AOL Pagetest is a completely free and open source tool for analyzing your Web pages. It is the only free too for Internet Explorer that dissects all of the requests the browser makes and displays them in a waterfall view of the page load making it easy to spot bottlenecks....
- Software downloads 2008-02-20
- What are your most common desktop support issues?
- Every once in a while, I'll walk through the office and ask everyone how their computers are behaving, if the network is working all right for them, if they have any ideas for improving things, or if they need anything, in general, to make their computing business life any easier....
- Blog posts 2008-02-18
- PC Prayer Reminder (exe)
- Prayer reminder and journaling program. Stores prayer requests, categorizes them, and reminds you to pray at user designated intervals. Bullet prayer feature shows randomly selected request in popup window. Supports priority requests. Counts the number of times a request is remembered and prayed for. Sorts by prayer date. Memo window...
- Software downloads 2007-12-06
- Extend ASP.NET with HTTP modules
- While HTTP modules have been a part of ASP.NET since its inception, I still encounter developers with no idea of their existence or usage. HTTP modules allow you to process incoming requests and outgoing responses to and from an ASP.NET application. This article offers a closer look at using HTTP...
- Blog posts 2007-10-16
- Queue to Zero: Making sure the support queue stays manageable
- The Getting Things Done movement has gained a lot of traction with the lifehacking crowd on the Internet. Created by David Allen, GTD is built around the idea that by creating simple action plans for the tasks that we have to accomplish, we can create efficiencies that will leave us...
- Blog posts 2007-10-09
- TechNet Webcast: Internet Information Services 7.0 Diagnostics and Troubleshooting (Level 300)
- Ever want to know what is really happening inside Web server, like what requests are executing or what AppDomains are loaded in processes? Wanted to trace a request, but only when it is failing? This webcast shows how Microsoft Internet Information Services IIS version 7.0 is expanding its monitoring and...
- Webcasts 2007-10-04
- Monitor Web site requests with Mozilla's LiveHTTPHeaders extension
- A client recently rang me up to find out why their Web site suddenly disappeared and another company's Web site appeared in its place. Mozilla's LiveHTTPHeaders extension was invaluable as I traced the Web site requests, ultimately providing the information I needed to solve the problem. Learn more about the...
- Blog posts 2007-09-11
- Request Commander (exe)
- RequestCommander is a trouble ticketing system, which helps you sort out and organize users' requests and reports. This software processes users' requests on the fly and stores them in a conveniently organized database. RequestCommander let you quickly add in the database any information received by phone or e-mail. Request Commander...
- Software downloads 2007-09-04
- Mail Commander (exe)
- Mail Commander provides extensive filtering and processing capabilities for incoming correspondence and requests. The program makes it possible to arrange automatic replies based on preset templates depending on letter content and provides for automatic processing of requests for news subscriptions and requests to be deleted from the mailing list. Every...
- Software downloads 2007-07-11
- Http Traffic Generator (exe)
- This is a HTTP traffic generator for testing Web applications. You can specify the requests count and interval between two requests. The generated requests are sent to the specified URL. It is a very simple and fast program which can simulate client activity. Version 1.6 may include unspecified updates, enhancements,...
- Software downloads 2006-12-28
- FastTrackMail (exe)
- FastTrackMail electronic mail processing software is suited for both corporate and home use. It provides extensive filtering, processing and recording capabilities for incoming correspondence and requests, creating incoming and outgoing message archives, and features the ability to personalize mail distribution for a large number of recipients. FastTrackMail makes it possible...
- Software downloads 2006-12-27
- Investigate application issues with Web server logs
- Do you really want to spend hours upon hours tracking down and then debugging Web application issues? Tony Patton explains how Web server logging can make developers' lives much easier. Web server logs contain a lot of information regarding site usage, which can be handy when you're investigating...
- Technical articles 2006-12-21
- The Request Management System (exe)
- rms provides uses an easy to implement BPM workflow model for managing work requests to fulfillment. Users enter requests through customized forms and then rms workflow engine then manages the request through the workflow to completion sending emails notifying request owners and fulfillers. All set up and customization uses simple...
- Software downloads 2006-08-01
- MovieFind (2043)
- MovieFind allows you to find movies quickly. As you type, MovieFind will provide you with the top 10 suggestions that match your request, from either IMDb or RottenTomatoes.
- Software downloads 2006-05-11
- ALink (exe)
- ALink takes the hard work out of setting up and maintaining your Reciprocal Links. Automatically sending requests for new links, checking for links that have been added, removing bad links and generating your Reciprocal Links Page automatically.
- Software downloads 2006-05-04
- FXstyle Mailing List Remover (exe)
- FXstyle Mailing List Remover was developed to automate the time-consuming chore of manually removing the opt-out addresses email addresses of those who have requested to be removed from your mailing lists. Responsible bulk emailing has become very important these days, therefore the need to honor remove requests has never been...
- Software downloads 2006-05-02
- NetHelpDesk (zip)
- NetHelpDesk is a help desk software system for people that have IT Networks. It tracks requests and faults, has intelligent network diagrams and monitors service status. It is designed for IT departments, network support staff, and IT support companies. HelpDesk System keeps details of users, their requests, and problems. NetHelpDesk...
- Software downloads 2006-03-31
- Simplify your record-keeping with this hardware repair ticket
- Maintaining an organized, accountable IT support organization requires good record-keeping--and that includes tracking all the hardware repair requests that come through your department. This form will make it easy for your techs to record the essential details of those requests. To stay on top of the volume...
- Download resources 2006-03-27
- Should we build a WikiManual?
- Yet another crazy feature idea from yours truly. This one was inspired by a Tech Q&A "thank you" from sgt_schultz (see Answer 7). The Sarge is one of our most prolific and well respected Q&A answerers, yet she still finds things that give her pause. Elsewhere, apotheon expounded on the...
- Blog posts 2005-05-26
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