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TechRepublic Resources
- Podcast: Bomgar believes appliance-based remote control beats software or SaaS solutions hands down
- During this podcast, Bill Detwiler speaks with Joel Bomgar about his company's appliance-based remote support solution--the Bomgar Box. Bomgar explains the advantages (easier deployment, better security, lower TCO, increased uptime, client OS flexibility, and more efficient product development) his product has over the competition.You can read more about Bomgar's solutions...
- Tags: Software, Software-as-a-service, Remote Support, Bill Detwiler, Bomgar Box, Remote Administration, Podcasts, Product Development, Software As A Service (SaaS), Internet, Research & Development, Business Operations, Emerging Technologies
- Download resources 2008-07-17
- Bomgar believes appliance-based remote control beats software or SaaS solutions hands down
- During this podcast, Bill Detwiler speaks with Joel Bomgar about his company's appliance-based remote support solution--the Bomgar Box. Bomgar explains the advantages (easier deployment, better security, lower TCO, increased uptime, client OS flexibility, and more efficient product development) his product has over the competition. by Bill Detwiler
- Tags: Appliance, Software, Software-as-a-service, Solution, Information Technology, Remote Support, Bomgar, B100, B200, Remote Administration, Software As A Service (SaaS), Cloud Computing, Emerging Technologies, Bill Detwiler
- Blog posts 2008-07-17
- Video: Take control of any Windows PC on the Internet with CrossLoop
- If remotely controlling PCs across the Internet is a support headache, CrossLoop might be the cure. In this IT Dojo video, Bill Detwiler shows you how to take control of Windows PCs using the free CrossLoop remote control application. by Bill Detwiler
- Tags: PC, Remote Desktop, Video, Remote Support, Windows PC, CrossLoop, Remote Administration, Microsoft Windows, Internet, Operating Systems, Software, Bill Detwiler
- Blog posts 2008-06-16
- HelpBeam (exe)
- HelpBeam is a web-based remote support service that provides a simple way for support technicians to quickly resolve online PC support requests through remote access. All the customer must do is visit the HelpBeam web site and download a small application. The support technician can then view, control and transfer...
- Tags: Remote Support, Technician, HelpBeam, Remote Administration, Security
- Software downloads 2008-05-08
- OneClick (zip)
- OneClick allows you to create customized auto-reconnecting remote support customer modules that allow you to see and operate the remote computer in real-time over an encrypted connection, type commands, control the mouse, transfer files, reboot into safe mode, run as a system service to allow logon/logoff. The optional web based...
- Tags: Module, Remote Support, OneClick, Remote Administration, Productivity
- Software downloads 2008-02-11
- DualDesk (zip)
- DualDesk lets you remotely support a PC anywhere on the Internet through firewalls in less than 5 seconds without your customer configuring any ports or routers. Provide full ad-hoc on-demand remote control help desk services, transfer files, chat, re-boot & auto-reconnect and control a remote user's workstation in real-time without...
- Tags: On-demand, Remote Support, Remote Administration, Help Desk, Call Centers, It Operations
- Software downloads 2008-01-15
- Remote Support has never been so easy! Try WebEx free today!
- With WebEx Remote Support, it's easy to stay in control--working right from your desk to minimize technology-driven downtime while maximizing help desk productivity. You have the power to launch support sessions right from your desk, deliver real-time IT support to employees any time, anywhere, and provide immediate fixes without the...
- Tags: WebEx Communications Inc., Remote Support, Remote Administration, Help Desk, It Operations
- Resource centers 2008-01-01
- Beyond Remote Support (exe)
- Support your customers remotely thru firewalls in seconds using e-mail, chat, or your website. Similar fuctionality to GoToAssist, LogMeIn Rescue and WebEx Support Center at a fraction of the price. BRS runs as a smart client application on your desktop no logging onto a website, giving you speed combined with...
- Tags: Data Apples, Remote Support, Web Site Development, Remote Administration, Web Technology, Firewalls, E-mail, Internet, Networking, Online Communications
- Software downloads 2007-11-30
- Looking for remote support solution...
- Hi all,I am looking for a web conferencing and remote support solution that would work on both PC and Mac. Actually I’m in need of a tool that can present my computer screen remotely. Does this solution exist? Please help.
- Tags: Remote administration, darren95al@..., remote support solution, remote support
- Discussion threads 2007-11-23
- PrepLogic: CompTIA A+ Remote Support Technician (exe)
- PrepLogic practice exam covers exam objectives for CompTIA's A+ Remote Support Technician exam. This is a free preview and includes 80 practice questions, or one full practice exam. The full version includes 386 challenging questions inside four test modules with true-exam simulations. Version 3.1.2827 may include unspecified updates, enhancements, or...
- Tags: Exam, Remote Support, CompTIA, Remote Administration
- Software downloads 2007-11-19
- Remote Support Software
- I need a little advice. I am looking for a very small remote support software package. It will only be for my personal use in assisting my brother who lives in another state. Our goal is mainly to allow me to help him from time to time....
- Tags: Remote administration, judyh0311@..., remote support
- Discussion threads 2007-11-10
- WebEx Support Center Helps CBORD Keep Mission-Critical Systems Running
- Founded in 1975, the CBORD Group, Inc. is an international provider of technology solutions that manage auxiliary operations for a wide variety of industries including colleges and universities and healthcare facilities. In order to serve an international network of clients across a wide range of industries, the CBORD Group, Inc....
- Tags: WebEx Communications Inc., Remote Support, Mission-critical System, Remote Administration
- Case studies 2007-11-01
- Remote support planning saves time and money
- In these days of cost consciousness and the demand for instant fixes, more and more organisations are turning to remote support as a way of getting customers problems sorted out quickly and economically. The company I work for is changing its product focus from office automation and paper handling to...
- Tags: PC, Remote Support, Remote Administration, Jeff Dray
- Blog posts 2007-10-27
- Remote support
- File Transfer can be done both ways on CrossLoopJeff - a thanks from all of us at CrossLoop for your nice words. I thought I would quickly clarify that one can transfer files from the 'JOIN' and 'HOST' side i.e one who is accessing remotely or the one sharing their...
- Tags: Remote administration, Jack247, CrossLoop, remote support
- Discussion threads 2007-10-27
- DTMS Issue Control (exe)
- Issue Control is a quality low cost help desk and remote support solution designed to track and organize work order requests, remotely control devices on a local area network and over the internet using a client initiated support connection. The software is easy to use and install and is very...
- Tags: Software, Remote Support, Issue Control, Remote Administration, Internet
- Software downloads 2007-10-11
- Heidelberg: How Heidelberg Delivers Remote Support
- The world's leading solution provider for commercial and industrial customers in the print media industry shares how to deliver remote support.
- Tags: Remote Support, Cisco Systems Inc., Remote Administration
- Webcasts 2007-10-04
- Remote Support Need it? Use it.....Tool (NEW)
- Hi allI would like peoples thoughts and experiences of remote support tools used when providing remote support to PC's. Whilst I know that there are many that are free like VNC - these often require the user to have to install them prior to support, open/Nat ports on F/walls etc...
- Tags: Remote administration, ian.hutty@..., remote support, tool
- Discussion threads 2007-09-26
- Best Practices for Delivering World-Class Remote Support
- How can service and support professionals cut costs while significantly improving time to resolution and customer satisfaction? Find out during this TechRepublic Webcast, which explores best practices for implementing remote support. Now available on demand, this Webcast features Citrix Online's Todd Smith, Sr....
- Tags: Webcast, Citrix Systems Inc., Remote Support, Best Practice, Remote Administration, Digital Media, Consumer Electronics, Personal Technology
- Webcasts 2007-09-11
- Remote Support Tool
- Our company is going to provide remote technical support to our customers.We need to have a reliable and cost-effective remote support tool to satisfy our clients' needs and not to go bankrupt because of the high cost of the tool.We wouldn't like to have something to be installed either...
- Tags: Remote administration, Outsourcing, NETWORKING, stanemte@..., remote support, Remote Support Tool, network
- Discussion threads 2007-08-28
- How to Calculate the ROI of Remote Support
- Few companies today will approve new support technology purchases without first addressing the projected return on investment ROI. In this new SSPA Insight, VP of research John Ragsdale details the steps necessary for building a business case for remote support. Read this report to learn how to: ...
- Tags: ROI, Remote Support, Roi/Tco, Remote Administration, Finance, Managerial Accounting
- White papers 2007-08-27
