TechRepublic Resources
- HelpBeam (exe)
- HelpBeam is a web-based remote support service that provides a simple way for support technicians to quickly resolve online PC support requests through remote access. All the customer must do is visit the HelpBeam web site and download a small application. The support technician can then view, control and transfer...
- Tags: Remote Support, Technician, HelpBeam, Remote Administration, Security
- Software downloads 2008-05-08
- GoToAssist Express (gotoassist)
- GoToAssist Express remote support lets you view and control your customer's computer online, so you can use your expertise to fix the problem yourself. Resolve the issue in real time, keep your customer satisfied, and move on to the next task. The end result: improved call resolution times, lower support...
- Tags: Citrix Systems Inc., Remote Administration, Productivity
- Software downloads 2008-04-25
- Trialware: Secure and Simple On-demand Remote PC Support
- If you're looking for the most affordable Web-based remote support solution on the market, look no further than NTR's InQuiero. InQuiero establishes an immediate, secure connection between your support desk and a remote PC or MAC, enabling your support staff to quickly and confidentially diagnose and resolve remote users' computer...
- Tags: NTR Inquiero, PC, NTR Global, On-demand, Remote Support, Remote Administration, Help Desk, Productivity, Call Centers, It Operations
- Download resources
- Three Rivers Systems Uses WebInteractive PC Remote Control Software and WebDemo to Save Time for Customers and to Delve Into Technical Problems Quickly and Efficiently
- Three Rivers Systems, Inc., based in St. Louis, MO, was launched in 1985 to bring reasonably priced, cutting edge technology solutions to the higher education sector. After looking around for potential pc remote control software solutions, Three Rivers knew that it wanted to use an Internet-based remote support tool so...
- Tags: Software, Inter-Tel Inc., Remote Support, Remote Administration, Tools & Techniques, Management
- Case studies
- College Center for Library Automation Selects WebInteractive for Remote Support
- Established in 1989 by the Florida Legislature, the College Center For Library Automation, that provides service and leadership in automated library and information resources to enhance the educational experience at Florida's 28 community colleges wanted to transition from a main-frame-based system of library automation to a Web-based client-server approach for...
- Tags: Inter-Tel Inc., Training, Remote Support, Automation, Remote Administration, Workforce Management, Human Resources
- Case studies
- Legal Industry Software Provider Boosts Revenue 22% With WebInteractive Remote Support Software
- Known for its Prevail Case Management System software, Practice Technology has forged a legal industry reputation for creating straightforward programs that help thousands of legal professionals work faster, easier, and more efficiently by tracking a great deal of client information right on the computer, and then using that information to...
- Tags: Revenue, Industry, Inter-Tel Inc., Remote Administration, Strategy, Management
- Case studies
- Building Database Applications With Remote Support in Mind
- This webcast will provide details and lessons learned from the development of an embedded software application deployed at more than 100 television stations and cable networks - many without any full-time IT staff. While the challenges of designing a software package are understood, the effort of providing remote support for...
- Tags: Remote Support, Remote Administration, Databases, Enterprise Software, Software, Data Management
- Webcasts
- About RATs ... A Look at the Problem of SubSeven and "Remote Administration Trojans"
- A Remote Administration Tool, or RAT, is a Trojan that when run, provides an attacker with the capability of remotely controlling a machine via a "client" in the attacker's machine, and a "server" in the victim's machine. The server in the victim "serves" incoming connections to the victim, and runs...
- Tags: Attacker, SubSeven, Client, Computer Associates International Inc., Remote Administration, Security
- White papers
- Utility Company Manages Distributed System With Avaya Interactive Response (IR) and RSI's Remote Administration Tool
- A Midwest-based utility company provides utility services to three Midwestern states. The utility company was using a highly distributed system with interactive response systems deployed in three different sites. The company wanted to ensure that the Avaya systems could be remotely managed. As the requirements for the contact center kept...
- Tags: Utility Company, Remote Administration, Distributed System, Avaya Inc., RSI, Telecom & Utilities
- Case studies
- Vis.align Case Study: AstraZeneca
- AstraZeneca has transformed its business structure over its 10-year history. The objectives of AstraZeneca were to achieve a true outsourcing relationship so that AstraZeneca can focus on core business objectives and to utilize IT investments to drive bottom-line business results. Vis.align provided AstraZeneca with Data Center Management, Builds/Fulfillment, Change Management,...
- Tags: AstraZeneca Plc., Change Management, Leadership, ITIL, Remote Administration, Outsourcing, Help Desk, Data Centers, Tools & Techniques, Management, It Services, It Operations, Business Operations, Outsourcing & Subcontracting, Storage, Hardware, Data Management
- Case studies
- Instant Housecall Remote Access & Support (exe)
- View and control remote PCs securely through firewalls. Deliver remote I.T. support to customers and colleagues in seconds. Instant Housecall lets you deliver attended remote support and access unattended servers and workstations in a single powerful tool. It's easy to use and you don't need to pre-install software or change...
- Tags: Remote Support, Remote Administration
- Software downloads 2008-04-02
- Spy Emergency 2008 (exe)
- Spy Emergency is an antispyware, antimalware, antispam software that quickly and securely removes spyware and other Internet infections, including spyware, adware, malware, home-page hijackers, remote administration tools, dialers, and keyloggers. Version 5.0.195 includes extended behavioral heuristic scanning, Lowlevel Anti-rootkit Protection, Site Identity Verifier, Built-in proactive resident shield protection with dynamic...
- Tags: NETGATE Technologies, Spy Emergency, Remote Administration, Spyware, Adware & Malware, Spyware, Internet, Cyberthreats, Viruses And Worms, Security
- Software downloads 2008-04-03
- BulkRemoteAdmin (exe)
- BulkRemoteAdmin is a remote administration tool that enables you to manage an unlimited number of computers inside a local network simultaneously. Using BulkRemoteAdmin, you can integrate, install and patch software on several computers, configure system modules such as registry, services, system variables, and much more. All that the system administrator...
- Tags: Computer, SYTVision, BulkRemoteAdmin, Productivity, Remote Administration
- Software downloads 2008-03-20
- OneClick (zip)
- OneClick allows you to create customized auto-reconnecting remote support customer modules that allow you to see and operate the remote computer in real-time over an encrypted connection, type commands, control the mouse, transfer files, reboot into safe mode, run as a system service to allow logon/logoff. The optional web based...
- Tags: Module, Remote Support, OneClick, Remote Administration, Productivity
- Software downloads 2008-02-11
- Remote Support has never been so easy! Try WebEx free today!
- With WebEx Remote Support, it's easy to stay in control--working right from your desk to minimize technology-driven downtime while maximizing help desk productivity. You have the power to launch support sessions right from your desk, deliver real-time IT support to employees any time, anywhere, and provide immediate fixes without the...
- Tags: WebEx Communications Inc., Remote Support, Remote Administration, Help Desk, It Operations
- Resource centers 2008-01-01
- A+ Certification Prep Course
- View Available Dates and LocationsCompTIA's A+ certification is the industry standard for validating the foundational skills needed by today's computer support professionals. This international vendor-neutral certification requires that you pass a minimum of two exams: the required CompTIA A+ Essentials Exam and one of three specialized ...
- Tags: Global Knowledge Network Inc., Skill, Schaumburg, A+ Certification, Productivity, Remote Administration
- Training 2008-02-01
- AfterLogic XMail Server Windows Edition (exe)
- AfterLogic XMail Server is a free open source e-mail server available for Windows and Linux platforms. Supports ESMTP, TLS/SSL secure connections, SMTP authentication, account and domain aliasing, anti-spam features (IP-based and e-mail address based),mailing lists, logging, remote administration, Finger protocol, filters, custom mail processing, simultaneous multi-user access to a POP3...
- Tags: Anti-spam, AfterLogic XMail Server, E-mail, Microsoft Windows, Ssl/Tls, Remote Administration, Spam, Security, Viruses And Worms, Open Source, Online Communications, Operating Systems, Software, Spam And Phishing
- Software downloads 2008-01-21
- DualDesk (zip)
- DualDesk lets you remotely support a PC anywhere on the Internet through firewalls in less than 5 seconds without your customer configuring any ports or routers. Provide full ad-hoc on-demand remote control help desk services, transfer files, chat, re-boot & auto-reconnect and control a remote user's workstation in real-time without...
- Tags: On-demand, Remote Support, Remote Administration, Help Desk, Call Centers, It Operations
- Software downloads 2008-01-15
- Engineering Firm Simplifies Management, Increases Productivity With Server Solution
- Tonkin & Taylor provides engineering, design, and consulting services. The organization needed to better manage security for its remote data centers. It also needed to improve the time-consuming file replication and backup process at these remote sites. Tonkin & Taylor deployed the Windows Server 2008 Enterprise operating system in October...
- Tags: Server, Microsoft Corp., Management, Remote Administration, Microsoft Windows Server 2008, Data Centers, Engineering, Microsoft Windows, Operating Systems, Software, Storage, Hardware, Data Management
- Case studies 2008-01-01
- GoverLAN (exe)
- Take over your remote machines and users with the Goverlan Remote Administration Suite. Goverlan doesn't require pre-installing any software on your remote machines. The Goverlan suite includes: Goverlan Management Console (provides domain account administration and real-time support, diagnostics and management of users and machines), Goverlan Scope Actions (provides enterprise level...
- Tags: PJ Technologies, Desktop Management, Goverlan Suite, Goverlan Command Line, Desktops, Remote Administration, Hardware
- Software downloads 2008-01-04
