TechRepublic Resources
- What's more important at the entry-level, a service attitude or technical aptitude?
- I'm looking at hiring people for a couple of new IT positions in my office. One of these jobs is for a full-time professional that we hope can help us on some upcoming Web development projects. The other position is for a part-time support assistant, and since we're based here...
- Tags: Hiring, Customer Service, Position, Qualification, Recruitment & Selection, Product Marketing, Customer Relationship Management (CRM), Human Resources, Workforce Management, Marketing, Enterprise Software, Software, William Jones
- Blog posts 2008-04-29
- GaX SEER Calculator (zip)
- If you are in the HVAC product design industry, GaX SEER Calculator may help you solve your SEER calculation headache. For single-speed compressor systems, SEER calculation is a piece of cake. However, when it comes to two-speed and variable-speed compressor systems, there is not simple calculation anymore. GaX SEER Calculator...
- Tags: Calculation, GaX SEER Calculator, Compressor System, Construction, Product Marketing, Marketing
- Software downloads 2008-04-25
- California Department of Corporations Updates Call Center, Boosts Constituent Service
- The Department of Corporations is the investment and financing authority in the State of California. It licenses and regulates financial-services and securities-related businesses that operate in the state. As part of a state initiative to use information technology to make state offices more responsive to the public, the Department implemented...
- Tags: Customer Service, Call-center, California, Financing, Microsoft Corp., Department Of Corporation, Customer Relationship Management (CRM), Call Centers, Product Marketing, Investment, Financial Accounting, Enterprise Software, Software, It Operations, Marketing, Finance
- Case studies
- BT Infonet Improves Order Management Efficiency and Customer Satisfaction
- Based in El Segundo, California, BT Infonet provides global data communications services to multinational corporations. Looking for a way to efficiently scale its business to keep pace with market growth, BT Infonet decided to automate the process used to manage orders for its global data communications services. Following an intensive...
- Tags: Oracle Corp., British Telecommunications, Siebel Systems Inc., Customer Satisfaction, Infonet, Order Management, Product Marketing, Marketing
- Case studies
- Continental Dispatch Accelerates Customer Service With Hosted Contact Center System
- Unlike other roadside assistance providers, Pop-A-Lock provides its car door unlocking service free to the public during life-threatening circumstances - most often when a child is locked in a vehicle. Since 1994, the company has performed more than 70,000 Emergency Door Unlockings (EDUs). Because emergency service is a priority, the...
- Tags: Customer Service, Oracle Corp., Contact Center, Call Centers, Customer Relationship Management (CRM), Product Marketing, Advertising & Promotion, It Operations, Enterprise Software, Software, Marketing
- Case studies
- Deloitte Consulting LLP Improves Opportunity Management With Streamlined Sales Capabilities
- Deloitte Consulting LLP has provided expert implementation advice for more than 1,000 Customer Relationship Management (CRM) projects worldwide. By practicing "Straight talk" and demonstrating an unwavering dedication to solving client specific challenges, the company has earned a Siebel Gold Star for customer satisfaction, the 2000 Partner Award of Excellence, and...
- Tags: Deloitte Consulting, Oracle Corp., Dedication, Deloitte Consulting LLP, Sales Strategy, Sales Force Management, Business Structures, Product Marketing, Sales, Finance, Marketing
- Case studies
- A Company Built on Customer Service
- In order to meet the demands of an increasingly competitive marketplace, International Specialty Products (ISP), a recognized global leader for developing, manufacturing, and supplying innovative specialty ingredients that enhance product performance, turned to CRM to meet and exceed these demands. ISP initiated their CRM project in the fall of 2004....
- Tags: Customer Service, CRM, International Specialty Products, Customer Relationship Management (CRM), Advertising & Promotion, Product Marketing, Enterprise Software, Software, Marketing
- Case studies
- Microsoft Webcast: Adding Resilience to Structured Workflow With People-Oriented Processes
- The effectiveness of information workers in structured, customer service roles is often constrained by limited or complicated Line-Of-Business (LOB) applications. This webcast shows how to unlock the value of these individuals using collaboration solutions like Microsoft BizTalk Server and Microsoft InfoPath, which bring LOB application data into a more user...
- Tags: Customer Service, Collaboration, Webcast, Microsoft Corp., Product Marketing, Groupware, Customer Relationship Management (CRM), Digital Media, Marketing, Enterprise Software, Software, Consumer Electronics, Personal Technology
- Webcasts
- Software Company Delivers 64-Bit Fidelity and Speed for Computer-Aided Engineering
- Fluent, Inc., a wholly owned subsidiary of ANSYS, Inc. (NASDAQ: ANSS), provides simulation software and technologies designed to optimize product development processes. Fluent Computational Fluid Dynamics (CFD) software is used for simulation, visualization, and prediction of fluid flow, heat and mass transfer, and chemical reactions. Fluent customers performing simulations on...
- Tags: Fidelity Investments, Fluent Inc., Computer, Product Development, Microsoft Windows, 64-Bit, Product Marketing, Tools & Techniques, Operating Systems, Strategy, Network Technology, Research & Development, Business Operations, Software, Processors, Semiconductors, Hardware, Components, Marketing, Management, Networking
- Case studies
- Online Retailer Boosts Customer Service With Improved Employee Productivity
- Bow.it is an Italian online retailer specialising in computer hardware and software. The company completes around 3,500 orders each month and generates an annual turnover of ?15 million. It receives many thousands of e-mails from its customers containing product or order queries. To improve customer service, the company required a...
- Tags: Customer Service, Online Retail Company, Retail Company, Microsoft Corp., Bow.it, Retail, E-mail, E-business/E-Commerce, Product Marketing, Customer Relationship Management (CRM), Online Communications, Internet, Marketing, Enterprise Software, Software
- Case studies
- Leading Grocery Retailer Implements Cutting-Edge Technology Development Resulting in 60 Per Cent Increase in Speed of Customer Service
- Tesco is the leading United Kingdom grocery retailer. Its corporate strategy is centred on placing the customer at the heart of all its operations. Tesco wanted to replace an ageing weighing scales infrastructure at its in-store delicatessen, fish, and meat counters, because of difficulty in quickly finding product information and...
- Tags: Customer Service, Tesco, Retail Company, Microsoft Corp., Grocery, Retail, Food & Beverage, Business Structures, Product Marketing, Manufacturing, Finance, Marketing
- Case studies
- Steel Manufacturer Improves Blast Furnace Performance
- As SIDMAR prepared to reline its blast furnace - an endeavor undertaken about every 15 years - the steel manufacturer decided it needed a solution for monitoring and operating its production processes in real time. Any undetected glitch affecting the blast furnace and related production processes could cost the company...
- Tags: Environment, Steel Company, Microsoft Windows Server 2003, Microsoft Windows, Product Marketing, Marketing Research, Servers, Operating Systems, Software, Marketing, Hardware
- Case studies
- Marketing-Agency Employees Deliver Excellent Customer Service With New Software
- Much More, based in Germany, is a marketing agency that delivers services such as event planning, promotional campaigns, and retail training. Much More employees wanted specific support in areas such as improved calendaring to boost the efficiency of planning meetings in and out of the office; rapid file recovery support...
- Tags: Customer Service, Microsoft Corp., Microsoft Windows, Advertising & Promotion, Microsoft Windows Vista (Longhorn), Product Marketing, Operating Systems, Software, Marketing
- Case studies
- Golden Hope Group Gets Customer Relationship Management Boost
- Golden Hope Group is a diversified Malaysian conglomerate that takes pride in delivering first-class customer service. The group felt that by integrating its existing disparate IT systems it would be able to serve its customers even more effectively. Microsoft Consulting Services, with its proven track record in delivering high quality...
- Tags: Microsoft Corp., CRM, Golden Hope Group, Customer Relationship Management (CRM), Enterprise Software, Product Marketing, Software, Marketing
- Case studies
- Momentum Webcast: Learn About Customers~ Experiences With Microsoft Dynamics CRM (Level 100)
- In this webcast the customers share their experiences with Microsoft Dynamics CRM 3.0 and describe how this powerful Customer Relationship Management (CRM) system has helped their organizations grow. Microsoft Dynamics CRM gives customer-facing employees the information they need to provide truly impressive customer service. The presenters show how Microsoft CRM...
- Tags: Microsoft Dynamics, Customer Service, Webcast, Microsoft Corp., CRM, Customer Relationship Management (CRM), Sales Strategy, Advertising & Promotion, Product Marketing, Enterprise Software, Software, Sales, Marketing
- Webcasts
- Egyptian ISP Boosts Sales Revenue With Award-Winning Integrated Customer Relationship
- LINKdotNET, one of the largest private Internet Service Providers (ISPs) in Egypt and the Middle East region, wanted a new Customer Relationship Management (CRM) solution to support business expansion and growth. The ISP needed an integrated solution to improve customer service and fault monitoring of both connectivity and hosted services...
- Tags: Revenue, Customer Service, Internet Service Provider, Microsoft Corp., Sales, Internet Service Providers (ISPs), Customer Relationship Management (CRM), Internet, Business Services, Product Marketing, Enterprise Software, Software, Marketing
- Case studies
- Financial Services Firm Consolidates Customer Information Systems and Boosts Service
- Hutchinson and Bloodgood LLP, a respected name in California public accounting and consulting, have always put a high priority on customer service. For its employees to be most productive and efficient, however, the company needed a consolidated repository for customer account information so that staff members - spread across five...
- Tags: Information System, Customer Service, Financial, Financial Service, Microsoft Corp., Microsoft CRM, Customer Relationship Management (CRM), Product Marketing, Enterprise Software, Software, Marketing
- Case studies
- Atalys Meets the Challenge of Customer Relationships in Fewer Than 15 Days
- To increase the performance of its marketing teams, improve its customer service, and manage contracts and on-site interventions, Atalys - a company specializing in consulting, selling, and maintaining electronic equipment - chose Microsoft CRM (now part of Microsoft Dynamics) in host mode to meet its objective: an application that is...
- Tags: Microsoft Corp., Atalys, Customer Relationship Management (CRM), Outsourcing, Team Management, Product Marketing, Enterprise Software, Software, It Operations, Business Operations, Outsourcing & Subcontracting, Management, Marketing
- Case studies
- CRM Solution Helps Automotive Consultant Cut Surveying Time in Half
- NEW AGE Business Consultants works with leading automotive companies worldwide, including Volvo, Fiat, and BMW, to analyze customer satisfaction in the after-sales market. To help these automobile manufacturers ensure customer satisfaction, NEW AGE's eight employees supply critical market data and analyses about customers for each company. But NEW AGE needed...
- Tags: Consultant, CRM Solution, Customer Satisfaction, Microsoft Corp., CRM, Customer Relationship Management (CRM), Product Marketing, Manufacturing, Advertising & Promotion, Enterprise Software, Software, Marketing
- Case studies
- AIS Improves Client Service and Boosts Revenue With Proactive Customer Care
- Established in 1990, Advanced Info Service Public Company Limited (AIS) is the largest cellular operator in Thailand. AIS's vision is to create an emotional attachment with its customers because customer loyalty cannot be won simply with technology or pricing strategies in highly competitive markets such as mobile communications. The company...
- Tags: Revenue, Oracle Corp., Customer, AIS, Customer Relationship Management (CRM), Advertising & Promotion, Pricing, Product Marketing, Strategy, Cellular Phones, Enterprise Software, Software, Marketing, Management, Consumer Electronics, Personal Technology
- Case studies
