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TechRepublic Resources
- Online Support Communities: Best Practices and Deployment Tips for Reducing Costs and Increasing Customer Satisfaction
- Harnessing customer feedback to improve your products and services can translate into a real competitive advantage. That's why a growing number of companies are deploying online support communities. Indeed, a well designed and properly moderated online support community delivers a number of key business benefits, including the ability to: ...
- Tags: best practice, online support, lithium, customer satisfaction, competitive advantage, benefit
- White papers
- CDMenuPro (exe)
- CDMenuPro has been designed to create autorun menu applications for CD, DVD and USB Flash Drive. It comes with a large number of templates and project assistants that enable anyone to create professional results in no time at all. Make an Impression on Your CD Users by Using Creative Menu...
- Tags: Klaus Schwenk, CD, Online Support, CDMenuPro
- Software downloads 2008-01-09
- The Business of Online Support: Achieving Your Competitive Support Advantage
- Today's enterprises are increasingly turning to real-time, Web-enabled technology as the primary means to reduce support costs and increase customer satisfaction. This white paper explores how the optimum Web support application will provide multiple channels of support that quickly and reliably manage complex support calls and Web-based self-service escalations while...
- Tags: Web, Online Support, Motorola Inc., Channel Management, Marketing
- White papers 2007-07-01
- Quick Guide to English Verbs (exe)
- Free English4Today studyGuide: Guide to English language verbs and tenses with optional online support materials and exercises. Part of a series of free studyGuides developed by English4Today.com for school, college, university and EFL students. Easy navigation and very simple install and uninstall. Covers all of the main English verb forms...
- Tags: Online Support, Verb
- Software downloads 2007-02-06
- iView Media (exe)
- iView Media is essential for anyone who needs to quickly and easily manage, organize, distribute, and archive a growing inventory of digital media, such as photos, illustrations, audio, and video. Create compact, cross-platform catalogs that can be distributed via the Internet, across servers or volumes, or via portable media such...
- Tags: Movie, Media, Online Support, iView Media, Advertising & Promotion, Marketing
- Software downloads 2005-11-14
- Online tech support comes into its own
- Online tech support offers significant benefits, including dramatic cost savings. In this week's Tech Watch, Bob Weinstein takes a look at a few of the companies providing this service.We’re fast approaching the day when online customer support will overshadow traditional phone service. For many PC users and consumers, that day...
- Tags: Call centers, Bob Weinstein, online support, PeopleSupport, Expertcity.com, call-center
- Technical articles 2000-12-27
Additional Resources
- Knowledgebase vs CBT
- I wanted to break this into a seperate thread.There was a little bit of discussion of CBTs vs. a searchable knowledgebase as an added Feature to TPG.I know several companies that do online CBTs, and Im sure it would be possible to partner with one of them. Does anyone know...
- Tags: computer-based training, John Sheesley - TechRepublic Pro, John Sheesley - TPG, Knowledgebase, online CBT, Tech Books
- Discussion threads 2005-03-31
- Cute Live Support (zip)
- Cute live support is a real-time online chat support based on AJAX technology. This cost effective tool can help you sell your product online and give superior customer support service. With just the click of the mouse, your Web site visitors contact your support team for live assistance through a...
- Tags: Web Browser, AJAX, Web Browsers, Roi/Tco, Mice, Web Technology, Internet, Software/Web Development, Web Development, Web 2.0, Finance, Managerial Accounting, Hardware, Peripherals
- Software downloads 2006-10-13
- Tips and Tricks to Get More Out of Microsoft Office Online-Level 100
- Wish you could do more with the Microsoft Office System? With Microsoft Office Online-the new Web portal for the Microsoft Office System of products-you can. This brief walkthrough of Office Online shows you how to get fast access to product support, online training, powerful templates, and lots of clip art...
- Tags: ThinkFree Office Online, Microsoft Corp., Microsoft Office, Office Suites, Software
- Webcasts
- iShow Tutorial Builder Professional (zip)
- IShow is easy-to-use presentation software. Reduce travel expenses with Web-based Flash Tutorials. Improve new employee productivity with online training. Make it easier for staff to learn new skills with 24/7 online learning. Lower support costs by minimizing calls to your help desk with online help. Expand the reach of your...
- Tags: iShow, Help Desk, Computer-Based Training (CBT), E-learning, Call Centers, It Operations, Enterprise Software, Software
- Software downloads 2005-08-10
- Online Poker Bot (exe)
- Online Poker Bot is a Texas Holdem playing program, a project that has been under way for 2 years. The software Online Poker Bot v2 support NL, Pot, Fixed Limit games, tournaments and sit and go's. A unique Feature of this poker bot is the 'Stealth Mode' which totally hide...
- Tags: Bot, Poker, OPB
- Software downloads 2008-07-13
- eScan Corporate for Proxy Servers (exe)
- eScan Corporate for Proxy Servers is a complete security suite for Proxy Servers and provides complete protection against viruses, objectionable content, hackers and privacy threats. eServ Remote installation and un-installation of eScan and existing AntiVirus solution from a single management console. Block Spam and Porn. Support: - 24x7 FREE online...
- Tags: MicroWorld Technologies, Proxy Server, Servers, Security, Viruses And Worms, Hardware
- Software downloads 2006-05-26
- Ashampoo Media Player (exe)
- The new Ashampoo Media Player is completely free and offers integrated support for a huge number of video and audio formats, including Ogg Vorbis. The program also features integrated burning support for audio, data, and MP3 CDs (more than 1,500 drivers); integrated image-viewer support; online radio support with direct track...
- Tags: Microsoft Windows Media Player, Audio, Radio, Ashampoo Media Player, Corporate Communications, Advertising & Promotion, Marketing
- Software downloads 2004-10-01
- Creating a Customer-Focused, 21st Century Airline
- Turkish Airlines THY needed to establish a robust, reliable, and flexible corporate infrastructure platform to support its emerging online reservation system. The Airlines also needed to support its multiplatform service delivery. THY deployed BEA WebLogic Server to underpin online reservation solution which currently supports 16 services including ticket sales, online...
- Tags: BEA Systems Inc., Application Servers, Sales Strategy, Middleware, Enterprise Software, Software, Sales
- Case studies 2005-08-01
- T-Online France Improves Operational Efficiency and Customer Service With Decision Support System
- T-Online France is the French subsidiary of T-Online International AG, Deutsche Telekom's internet arm. T-Online wanted to provide operating units with control and monitoring data appropriate to their core business areas and improve the precision of decision-making and forecasting processes. The challenge was to optimize customer profitability. The company created...
- Tags: Customer Service, Oracle Corp., Decision Support System, T-Online France, Sales Force Management, Tools & Techniques, Databases, Sales, Management, Enterprise Software, Software, Data Management
- Case studies
- Take this job, and compare the pay online
- support technicianTier 1 support technician for fortune 500 company. Basic and advanced computer support.
- Tags: antoniotalbot@..., job
- Discussion threads 2007-04-26
- Online Gaming Toolbar (exe)
- The bess online spam free toolbar with a list of hand picked top 50 online gaming sites. it contains a spam blocker. search bar with google, wikipedia, ebay. A local weather report and forcasting. an email notifier which can support multiple accounts in yahoo Hotmail, Yahoo, Gmail & POP3.
- Tags: Toolbar, Online Game, Games, Personal Technology
- Software downloads 2007-01-23
- Music Organizer (exe)
- Music Organizer helps you in creating and managing your music collection and facilitates to download the details of any type of music like pop, classical, and others that are available online. It has online support, which lets you input music by retrieving title, singer, covers, and other info from online...
- Tags: Systweak, Music
- Software downloads 2005-10-18
- Genie Online Backup (exe)
- Genie Online Backup is the ideal tool to safeguard your emails, music, photos, contacts, documents and settings at a secure remote location. Simply download Genie Online Client, select the data for backup with the easy to use Windows Explorer like interface and let GBM do the rest. Genie Online Client...
- Tags: Password, Microsoft Windows Vista, Photograph, Genie-Soft, Genie Online Backup, Microsoft Windows, Microsoft Windows Vista (Longhorn), Operating Systems, Software
- Software downloads 2007-08-23
- online game
- i have a customer who just bought a new computerand i have used a router to network their other computer together. the problem i am having is they can't seem to play their online games on this new computer but they can on the old one. everything is the same...
- Tags: computer, firewall, game, IP, online game, router, tigers7612
- Q&A 2005-02-09
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