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Talking Shop: Should a tech support pornographic e-mail?: Aaron is a support tech in a large manufacturing company with a relaxed atmosphere and where many of the employees are related. Most of his days are spent in the production units trouble-shooting basic hardware and software problems. He has a great working relationship with the end users who never...; Tags: Aaron, Becky Roberts, computer, e-mail, George, Marcie, One-day Aaron; Technical articles 2003-02-03

The 10 worst ways to communicate with end users: You think you're a good communicator: You keep your usersinformed and you listen to their problems. So why is it that no one appears toread your e-mails or seems capable of following your instructions? Are yousurprised to learn that the users have been living with computer issues ratherthan ask you...; Tags: Becky Roberts; Technical articles 2006-04-10

Network Administration in Windows Server 2003: While the role of a Windows network administrator would never be considered easy, you can lighten your load by knowing the ins and outs of Microsoft's ...; Buy Now

Windows XP vs. Mac OS X: This presentation, entitled Standardizing on Windows XP Instead of MAC OS X, provides a pre-packaged option for defending Windows XP against MAC OS X. ...; Buy Now