TechRepublic Resources
- The Case for the Full-Function Project Office
- The time has come for an implementation of a full-function Project Office in all enterprises that deliver projects. The benefits unquestionably outweigh the costs. This paper is intended to outline a suite of project office processes that are designed to reverse the project failure trend. Project Management is a discipline....
- Tags: Project, Microsoft Office, Benefits, Project Management, Tools & Techniques, Human Resources, It Operations, It service Management, Management
- White papers
- Metrics for IT Outsourcing Service Level Agreements
- A Service Level Agreement (SLA) is an essential part of any outsourcing project. It defines the boundaries of the project in terms of the functions and services that the service provider will give to its client, the volume of work that will be accepted and delivered, and acceptance criteria for...
- Tags: Clarity Consulting, SLA, Information Technology, IT Outsourcing, Service Level Management, Outsourcing, It Operations, It service Management, Business Operations, Outsourcing & Subcontracting
- White papers
- Carrier Service-Level Agreements
- A service-level agreement (SLA) is an informal contract between a carrier and a customer that defines the terms of the carrier's responsibility to the customer and the type and extent of remuneration if those responsibilities are not met.This tutorial is a guide for companies looking to create the ideal SLA...
- Tags: SLA, Visual Networks Inc., Tutorial, Carrier, Service Level Management, It Operations, It service Management
- White papers
- Making a Case for Project Management
- One of our most popular white papers, which details our innovate approach to developing a business for the improvement of project management.
- Tags: Interthink Consulting, Project Management, Tools & Techniques, Strategy, It Operations, It service Management, Management
- White papers
- Rules for Project Success (Don't Ignore Your Common Sense!!!)
- It's that time of year, where everyone comes up with lists. They may be New Year's resolutions. Or perhaps the 10 best movies of the year, or ten worst political jokes … whatever. In the project management world, we might reach out to name the ten most impressive projects, or...
- Tags: Scitor Corp., Project Management, Tools & Techniques, Strategy, It Operations, It service Management, Management
- White papers
- Does Your Company Need a CPO? (a Case for the Central Project Office and a Chief Project Officer)
- Project Management is one of the fastest growing, widely recognized trends of the last decade. Its recent popularity can be seen in many quarters. Over 50% annual growth in membership in the Project Management Institute is just one sign of this popular movement. Similar growth can be seen in project...
- Tags: Microsoft Office, Project Management, Tools & Techniques, Strategy, It Operations, It service Management, Management
- White papers
- Trends in Project Management
- This paper covers the history of project management systems and software and the trends of the project management software industry. What has come before, and what can we expect in the years to come.
- Tags: Heuristic Management Systems Inc., Project Management, Tools & Techniques, Strategy, It Operations, It service Management, Management
- White papers
- Capacity Management Assessment and Planning
- This service provides a detailed level analysis and profile of Capacity Management processes and techniques, based on business unit drivers, that employ several usage profiles to link business plans and workload forecasts directly to estimates of resource and service level objectives. Once developed, these techniques and profiles provide a basis...
- Tags: Technique, Service Level Management, Productivity, It Services, It Operations, It service Management
- White papers
- Professional Project Management
- Project management doesn’t qualify as one of the world’s oldest professions, but it has been with us for several decades. The Information Technology industry was among the early adopters of this new way of doing things. However, while the IT industry started early it lagged far behind other...
- Tags: Information Technology, Industry, Strategy, Project Management, Tools & Techniques, Management, It Operations, It service Management
- White papers
- Retail: The Home Depot
- Currently, The Home Depot operates in the United States, Canada, in Chile and in Puerto Rico. Each store is supported by a Hewlett-Packard server with an Informix database. The Home Depot and the entire organization are networked via TCP/IP. Each of The Home Depot's stores operates as a self-contained business....
- Tags: BMC Software Inc., Home Depot Inc., It Management, It service Management
- Case studies
- Service Level Management: Best Practices White Paper
- This document describes service level management and service level agreements (SLAs) for high availability networks. It includes critical success factors for service level management and performance indicators to help evaluate success. The document also provides significant detail for SLAs that follow best practice guidelines identified by the high availability service...
- Tags: High Availability, Best Practice, Service Level Management, Service Management, It Operations, It service Management
- White papers
- Constructing a Data Warehouse
- In today's business world, data warehouses are increasingly being used to help companies make strategic business decisions. Some of the challenges associated with implementing a data warehouse are understood by answering these questions: What is the quality of data in the warehouse, what are the definitions of the data elements...
- Tags: Data Warehouse, Warehouse, Business Intelligence, Storage, Databases, It Management, Enterprise Software, Software, Data Management, Hardware, It service Management
- White papers
- Solomon Project Management: An Overview - Level 100
- Microsoft Business Solutions Solomon Project Management allows project-driven organizations to improve their delivery on projects through better focus on project efficiency and profitability, and an ability to adapt quickly to changing conditions. Join this webcast as it presents the key capabilities of Solomon Project Management. Learn about productivity and efficiency-enhancing...
- Tags: Microsoft Corp., Microsoft Business Solutions Solomon Project Management, Project Management, Revenue Recognition, Tools & Techniques, Service Management, Strategy, Operational Accounting, It Operations, It service Management, Financial Services, Management, Finance
- Webcasts
- Improving Service Levels by Implementing Service level Management- A practical Guide
- Given the complexity and dynamic nature of today's IT enterprises, achieving the high levels of service users’ demand is a considerable challenge. This white paper details the aspects of Service Level Management in addition to explaining how to maintain a high service level with few resources.
- Tags: BMC Software Inc., Remedy Corp., Service Level Management, Service Management, It Management, It Operations, It service Management
- White papers
- ABN AMRO Asset Management Banks on It service Management
- ABN AMRO Asset Management is one of the world's leading asset managers, looking after more than 175 billion euros (108 billion pounds sterling) from more than 30 locations around the globe. ABN AMRO Asset Management's search for an improved IT Service Management System began as a project managed by CMG...
- Tags: ABN AMRO, Bank, Information Technology, Axios Systems, ABN AMRO Asset Management, Asset Management, ITIL, Service Level Management, It Services, Operational Planning, Business Operations, It Operations, It service Management
- Case studies
- Project Portfolio Management With SAP
- With hundreds or perhaps thousands of projects running at the same time, how can you ensure that you're using resources appropriately and that you're getting real value from all of these initiatives? Join this webcast to find out how the SAP solution for project portfolio management enables you to meet...
- Tags: Project Portfolio Management, SAP AG, Project Management, Tools & Techniques, Roi/Tco, It Operations, It service Management, Management, Finance, Managerial Accounting
- Webcasts
- Financial Analysis for the Mortgage Industry
- The client is one of the largest issuers of commercial mortgages in the world with a global loan-servicing portfolio of more than $ 100 billion. Maintaining a high quality loan portfolio is critical for the client to sustain its leadership position in the securitization market. The client was looking for...
- Tags: Financial Analysis, Financial, Industry, Client, TransWorks Information Services, Mortgages, Leadership, Service Level Management, Finance, Capital Structures, Management, It Operations, It service Management
- Case studies
- Sukhmani: Process Reengineering to Improve Government-Citizen Interfaces
- Government of Punjab has realized the potential of Information Technology for SMART (Simple, Moral, Accountable, Responsive and Transparent) governance. With a view to offer an integrated set of services to the citizens, the Sukhmani Society for Citizen Services was created. To ensure that services were handled in a timely manner,...
- Tags: SLA, Process Reengineering, Service Level Management, Business Process Reengineering (BPR), Government, It Operations, It service Management
- Case studies
- Orange County Teachers Federal Credit Union Exceeds SLA Guarantee With Eye of the Storm
- The Orange County Teachers Federal Credit Union's (OCTFCU) vision is to deliver world-class personal service to members through its 100 automated teller machines (ATMs), 24-hour automated telephone transaction service, and online banking system. To deliver upon the OCTFCU vision, IT Operations is responsible for guaranteeing the organization's stated service level...
- Tags: Orange PCS, SLA, Infrastructure Management, Entuity Inc., Service Level Management, Banking, It Services, E-business/E-Commerce, It Management, Strategy, It Operations, It service Management, Financial Services, Internet, Management
- Case studies
- IT Business Alignment Cycle: Model
- This webcast focuses on the Modeling stage of the IT-Business Alignment Cycle. The webcast will take you through business benefits of modeling, as well as provide best practices.
- Tags: BMC Software Inc., Webcast, Information Technology, Modeling, Research & Development, It Management, Digital Media, Business Operations, It service Management, Consumer Electronics, Personal Technology
- Webcasts
