TechRepublic Resources
- Are You an Ideal Candidate for Outsourcing?
- Creating and maintaining the right relationship with suppliers is instrumental in realising the benefits of IT outsourcing. Fujitsu believes that IT outsourcing has matured greatly since the first big contracts were awarded a decade ago. The first and second generation of contracts tended to concentrate on offloading costs, but made...
- Tags: IT Outsourcing, Fujitsu Ltd., Outsourcing, It Services, It Operations, Business Operations, Outsourcing & Subcontracting
- White papers
- A Juicy IT Story: How IT Outsourcing Helped Sunny Delight Beverages Deploy an All-New Global IT Infrastructure in Under One Year
- When he joined Sunny Delight Beverages Co. (SDBC) in May of 2004, Chief Information Officer and Global Controller was faced with a classic build-or-buy decision, although the circumstances were less than typical. Despite the company just being carved out from Procter & Gamble with an experienced management team and a...
- Tags: Information Technology, Beverage, IT Outsourcing, Strategy, Management
- Case studies
- Spyder Active Sports and OneNeck IT Services: Pushing the Limits of High Performance
- Spyder Active Sports is the largest ski-specialty brand in the world. When a company offers to pay its IT outsourcing provider more money in return for more services, and the provider not only refuses the offer but its service levels continue to go downhill, it's time to look for a...
- Tags: Provider, IT Outsourcing, High-performance, Spyder Active Sports, Outsourcing, It Services, Application Service Providers (ASPs), Web Hosting, It Operations, Business Operations, Outsourcing & Subcontracting, Internet
- Case studies
- Metrics for IT Outsourcing Service Level Agreements
- A Service Level Agreement (SLA) is an essential part of any outsourcing project. It defines the boundaries of the project in terms of the functions and services that the service provider will give to its client, the volume of work that will be accepted and delivered, and acceptance criteria for...
- Tags: Clarity Consulting, SLA, Information Technology, IT Outsourcing, Service Level Management, Outsourcing, It Operations, It service Management, Business Operations, Outsourcing & Subcontracting
- White papers
- IT Outsourcing in a Large Physician Cardiology Practice New Mexico Heart Institute Albuquerque, New Mexico
- New Mexico Heart Institute (NMHI) needed to upgrade and improve its infrastructure, IT operations, WAN/LAN network and security. They also needed to prepare for the expansion and application growth anticipated in the next year. The Phoenix solution: provided project management services for two major projects: the consolidated business office move...
- Tags: New Mexico, Physician, Phoenix Technologies, Information Technology, IT Outsourcing, Project Management, Tools & Techniques, Strategy, It Operations, It service Management, Management
- Case studies 2007-08-15
- Sarbanes-Oxley and Its Impact on IT Outsourcing: New Imperatives for Outsourcers in the Post Sarbanes-Oxley Business Environment
- This paper is not about the Sarbanes-Oxley Act, although some basic history and background is presented. Instead, the paper takes a look at the ripple effects of the Act on the IT outsourcing community and the new responsibilities and ethics that rest on companies - both public and private -...
- Tags: Sarbanes-Oxley Act, Information Technology, Environment, IT Outsourcing, Sarbanes-Oxley, Regulatory Compliance, Regulations, Outsourcing, It Services, Government, Financial Accounting, Finance, Human Resources, Policies And Procedures, It Operations, Business Operations, Outsourcing & Subcontracting
- White papers 2007-01-01
- Successful IT Outsourcing to Russia
- This white paper highlights the advantages of outsourcing software development to Russia, which offers an abundance of highly qualified IT manpower at a competitive labor cost. By delegating some of your less critical projects to a Russian firm, your IT department can: Realize up to 60 percent...
- Tags: Russia, Information Technology, IT Outsourcing, Outsourcing, Strategy, It Operations, Business Operations, Outsourcing & Subcontracting, Management
- White papers 2007-01-01
- IT Outsourcing losses for US are wildly overblown according to new study
- Okay, I have yet another piece of research that I want to blog about -- I promise it will be the last one (at least for this week). An extensive study conducted by the Association for Computing Machinery (and reported in the New York Times) found that the perception of...
- Tags: Information Technology, IT Outsourcing, Outsourcing, Strategy, It Operations, Business Operations, Outsourcing & Subcontracting, Management, Jason Hiner
- Blog posts 2006-02-23
- Beyond Technology: Maximizing Return on IT Outsourcing Investments
- This paper will explore what HP has learned from hundreds of global outsourcing engagements with clients who have used outsourcing to drive IT transformation, IT agility, and increased business value from their IT. It will focus on critical success factors that often lie outside of the outsourcing contract, but should...
- Tags: Hewlett-Packard Co., Information Technology, Investment, IT Outsourcing, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting
- White papers 2005-10-01
- Making IT Outsourcing Work: Top IT Consumers in Latin America Speak Out on How to Successfully Implement IT Outsourcing
- Now more than ever, governments throughout the region see outsourcing as a way to not only reduce cost and stay technologically up to date, but more importantly to really focus on their main function, which is serving the citizen. The growth in e-government practices implemented in several countries of the...
- Tags: Information Technology, IT Outsourcing, Outsourcing, E-government, It Services, Strategy, It Operations, Business Operations, Outsourcing & Subcontracting, Government, Management
- White papers 2005-06-02
- Campbell Soup enables business transformation with IT Outsourcing
- IBM Global Services - Worldwide Strategic Outsourcing provided Campbell Soup with full-scope IT infrastructure and applications support in North America and Europe under a 10-year global outsourcing agreement. Business need: Campbell Soup wanted to grow the business, and revenues, with a strategic approach to technology to better...
- Tags: Information Technology, IT Outsourcing, IBM Corp., Campbell Soup, Outsourcing, Portals, Strategy, Channel Management, Enterprise Software, It Operations, Business Operations, Outsourcing & Subcontracting, Internet, Management, Marketing, Software
- Case studies 2005-03-01
- eTOM and ITIL: Should You Be Bi-Lingual as an IT Outsourcing Service Provider?
- IT Infrastructure Library (ITIL) was developed by the Central Computer and Telecommunications Agency of the British government and adopted by many companies as their internal IT best practice. However, for many of the ICT service providers, especially in the Telecom industry, eTOM (enhanced Telecom Operations Map) is more widely applied...
- Tags: Information Technology, IT Outsourcing, Service Provider, Telecommunications, ITIL, Process Improvement, It Services, Business Services, Telephony, Quality, Business Operations, Networking
- White papers 2005-01-01
- Managing Government and Healthcare IT Outsourcing in Europe: A Relationship Based Approach
- This paper offers approaches and tools for successful IT outsourcing in the European market. It begins by presenting background on the European IT outsourcing market. This sets the stage for a general discussion of the value propositions and challenges associated with IT outsourcing. The main section of the paper discusses...
- Tags: Information Technology, IT Outsourcing, Health Care, Tool, IBM Corp., Outsourcing, It Services, Productivity, Government, It Operations, Business Operations, Outsourcing & Subcontracting
- White papers 2004-11-01
- White Paper Spotlight: "IT Outsourcing Essentials" Research Series from IT Consulting Int'l
- Inside Volume I - "Collaboration Fundamentals: Preventing Client/Vendor Process Mismatch" * A Process Compatibility Matrix Diagram * Real Life Process Mismatch Examples * Visual Aid to Decision Framework
- Tags: Information Technology, IT Outsourcing, Outsourcing, It Services, Groupware, It Operations, Business Operations, Outsourcing & Subcontracting, Enterprise Software, Software
- White papers 2004-11-01
- Putting Your Own House in Order Before Offshoring
- Competitive pressures are compelling many organizations to consider off shoring their IT services. Many have already moved application development as far as India, China, Russia, and Eastern Europe. Indeed, 86% of participants in DiamondCluster International's 2004 Global IT Outsourcing study expect their use of offshore IT outsourcing to increase over...
- Tags: Application Development, Information Technology, Borland Software Corp., IT Outsourcing, Offshoring, Outsourcing, Software Development, It Services, It Operations, Business Operations, Outsourcing & Subcontracting, Software/Web Development
- White papers 2004-09-03
- Choosing the right supplier and striking the right deal is critical in IT Outsourcing success
- What did it take for Barclays Bank to find and engage outsourcing partner, Accenture, and what can be learned from the experience? Mark Varley, the Barclays executive in charge of the outsourcing project, explains how he kept a clear eye on commercial imperatives and set up a deal to deliver....
- Tags: Barclays Plc., Mark Vernon, information technology, IT outsourcing, outsourcing, Mark Varley, outsource, Financial Service IT Newsletter, Negotiation, Varley, It Operations, Business Operations, Outsourcing & Subcontracting
- Technical articles 2005-04-26
- The IT Outsourcing Dilemma
- This white paper provides executives critical considerations when examining the outsourcing of information technology. It explores the primary business benefits of outsourcing value and provides key criteria for vendor selection. Finally, it demonstrates that Verizon Information Technologies, Inc. possesses not only the experience and expertise, but also the best service...
- Tags: Information Technology, Verizon Communications Inc., IT Outsourcing, Outsourcing, It Services, Strategy, It Operations, Business Operations, Outsourcing & Subcontracting, Management
- White papers 2003-06-20
- Managing an IT-Outsourcing Partnership in Asia Case Study: The Relationship Between a Global Outsourcing Company and its Global IT Services Supplier
- This paper describes a case study of an Asian Information Technology (IT) outsourcing partnership in the discrete manufacturing industry. Interviews with business and IT executives of both the outsourcing company and the IT supplier provided the necessary insights. This article aims to provide a...
- Tags: Information Technology, Outsourcing Company, IT Outsourcing, Tilburg University, Outsourcing, It Services, It Operations, Business Operations, Outsourcing & Subcontracting
- White papers 2002-09-01
- Has outsourcing worked for you?
- Has outsourcing worked for you?Has your company outsourced some or all of its MIS duties? If you have, we'd like to know how it has worked out. Are you where you'd hoped to be today? Where do you hope to be in the near future? Has using an outsourced vendor...
- Tags: business strategy, it management, IT outsourcing, management, outsource, outsourcing, PublishingGal
- Discussion threads 2006-02-09
- IT Outsourcing: Making It Work
- Outsourcing is the contracting of a third party to manage a business process more effectively and efficiently than can be done in-house. The purpose of this white paper is to review issues and opportunities offered by IT outsourcing. It identifies common errors made in outsourcing and factors that are critical...
- Tags: Information Technology, IT Outsourcing, Fujitsu Ltd., Outsourcing, It Services, It Operations, Business Operations, Outsourcing & Subcontracting
- White papers 2002-02-26
