TechRepublic Resources
- Allianz Life Cuts Costs and Realizes Systemized Management Through Avaya IP Telephony Solutions
- Situated at Seoul, Korea - Allianz Life (Allianz Korea) is part of the Allianz Group, one of the world's largest finance and insurance service providers. The company wanted to establish a communication management system, to improve system security, to easily accommodate for future expansion and to lower costs. To solve...
- Tags: Telephony, IP Telephony, Avaya Inc., VOIP, Telecommunications, Telecom & Utilities, Networking
- Case studies
- How Avaya IP Telephony Solutions and Avaya Global Services Helped AGL Resources Sustain Industry-Leading Growth
- With corporate roots extending back nearly 150 years, AGL Resources (AGLR) has grown from a pioneering gaslight provider in downtown Atlanta, Ga., to become one of the largest natural gas distributors in the United States. The company needed a new communications system that addressed: uniform access to voice mail and...
- Tags: Telephony, Industry, IP Telephony, Mobility, Avaya Inc., VOIP, E-mail, Telecommunications, Telecom & Utilities, Networking, Online Communications
- Case studies
- Accent Blinds Draws ROI in Under a Month With Avaya IP Telephony
- Accent Blinds rise from a small family-owned decoration business to one of the leading blind manufacturers in New South Wales is an Australian success story. Accent Blinds was experiencing a loss of income due to unsatisfied customers, it had poor or no reporting tools and a high cost of ongoing...
- Tags: Telephony, IP Telephony, ROI, Avaya Inc., VOIP, Telecommunications, Product Marketing, Customer Relationship Management (CRM), Telecom & Utilities, Networking, Marketing, Enterprise Software, Software
- Case studies
- NEC Business Network Solutions Unites Growing City With Cisco IP Telephony
- The City of Surprise is one of the most rapidly growing cities in the state of Arizona. The new CIO for the City of Surprise was concerned about the structure of the existing network, and was unsure whether the core system was capable of supporting an upgrade to a converged...
- Tags: Network Solutions Inc., Telephony, IP Telephony, Cisco Systems Inc., NEC Corp., Telecommunications
- Case studies
- Deploying Wi-Fi Protected Access
- Before you decide on IP telephony, know the facts about what you're getting into. Many organizations have moved IP telephony from a test stage to full implementation - and have pushed beyond basic voice service toward collaborative applications. In this webcast, you will learn from the experts at Gartner Research...
- Tags: WPA, TechTarget, Telephony, IP Telephony, IP, Wi-Fi, VOIP, Telecommunications, Network Technology, Telecom & Utilities, Networking
- Webcasts
- Cisco Partner Align Communications Deploys Converged Data Network and Wireless IP Telephony System for New Innovene Headquarters
- As the petrochemical company Innovene was preparing to be spun off from its parent company British Petroleum (BP), company officials faced many decisions, not least of which was deploying a network and a telephony solution. Innovene had separated several offices from BP, but was faced with the challenge of relocating...
- Tags: Data Network, Partnership, Telephony, Network, IP Telephony, British Petroleum Co Plc, Cisco Systems Inc., Wireless, VOIP, Telecom & Utilities, Telecommunications, Networking
- Case studies
- Sogecable Evolves to IP Telephony
- The consolidation of Sogecable as an enterprise group was definitive for the high technical executives of the company to reorganise its Communication and Information Technologies (CIT) under a project frame of global streamlining. The CIT project from a more basic foundation, cabling and network electronics needed to give a high...
- Tags: Telephony, IP Telephony, IP, Alcatel, Sogecable, VOIP, Telecommunications, Networking
- Case studies
- Managing IP Telephony With HP OpenView and Avaya
- This webcast explores why the adoption of IP Telephony is accelerating, and how one's company can benefit with an HP OpenView and Avaya IP Telephony solution. This webcast gives an up close view of the ease-of-use and proactive management capabilities through a live demonstration. Through this webcast one can leverage...
- Tags: Hewlett-Packard Co., Telephony, Webcast, IP Telephony, IP, HP OpenView, Avaya Inc., VOIP, Telecommunications, Telecom & Utilities, Digital Media, Networking, Consumer Electronics, Personal Technology
- Webcasts
- IP Telephony in Todays Environment and Customer Experience
- Telecommunications customers have questions around quality of service, the reliability of IP networks, and how to manage IP Telephony environments. Through this webcast one can learn about effectively managing an IPT environment and the elements of creating a specific IPT management plan of action.
- Tags: Hewlett-Packard Co., Telephony, Environment, IP Telephony, IP, VOIP, Network Technology, Telecommunications, Networking
- Webcasts
- Amada Co., Ltd. Boosts Field Support Precision and Customer Service Satisfaction With Avaya IP Telephony
- Amada Company Ltd. (Sheet Metal Service Division) was facing challenges with its technical support infrastructure. As a leading manufacturer of metal processing machinery in Japan, Amada needed a faster, more efficient means of delivering customer service. To meet these challenges, the company chose to expand its existing capabilities using an...
- Tags: Customer Service, Telephony, IP Telephony, Avaya Inc., Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- Case studies
- Australia's Largest IP Telephony Network ANU Chose to Partner With Avaya to Build an IP Telephony Environment Designed for the Future
- The Australian National University (ANU) has made a quantum leap in embracing Internet Protocol (IP) telephony. In an effort to maintain a competitive edge as Australia's truly national University, the ANU decided to merge voice and data services into a single entity. After a thorough examination of its requirements, the...
- Tags: Partnership, IP Telephony, IP, Avaya Inc., Australian National University, VOIP, Business Structures, Network Technology, Telecommunications, Networking, Finance
- Case studies
- The Conseil de la Concurrence Improves Network Performance and System Security With Avaya IP Telephony Solutions
- The Conseil de la Concurrence was created by ordinance in 1986, and its mission is to advise the Minister of the Economy regarding practices surrounding fair trade agreements and dominant positions. The Conseil de la Concurrence wanted to replace an aging telephone system that was expensive to operate, and upgrade...
- Tags: Security, Telephony, Network, IP Telephony, Avaya Inc., VOIP, Telecommunications, Telecom & Utilities, Networking
- Case studies
- Nortel Networks Case Study: Dorwaal Insurance Group
- Founded in 1982, Dorwaal has offices in Utrecht, Arnhem, Diemen, Hoogezand and Eindhoven. Dorwaal wanted to retain its local identity with local telephone access to its customers. But its existing telecommunications were not up to the task. Some of the PBXs could not transfer calls, others were unreliable and two...
- Tags: Nortel Networks Corp., IP Telephony, Insurance, Product Marketing, Customer Relationship Management (CRM), Telephony, VOIP, Telecom & Utilities, Telecommunications, Marketing, Enterprise Software, Software, Networking
- Case studies
- Charter Steel Relies on Avaya IP Telephony and Mobility Solutions to Deliver Just-in-Time Advantage
- Charter Steel wanted to ensure its competitive advantage of 95 percent. Charter Steel's goal was clear - to implement a highly reliable converged communications solution while simultaneously cutting costs. Charter Steel was able to upgrade to an Avaya IP Telephony Solution and protect much of its existing investment by implementing...
- Tags: Telephony, IP Telephony, Mobility, JIT, Avaya Inc., Charter Steel, VOIP, Quality, Telecommunications, Networking, Business Operations
- Case studies
- Avaya IP Telephony Solutions Help Red Sox Serve Customers at Home and Maintain Productivity on the Road
- One of the oldest and most storied franchises in Major League Baseball, the Boston Red Sox have given rise to some of baseball's most colorful legend. The company wanted a costly and inflexible communications infrastructure inhibited communications, both within headquarters and out on the road. This was solved by implementing...
- Tags: Telephony, IP Telephony, Avaya Inc., VOIP, Telecommunications, Telecom & Utilities, Networking
- Case studies
- Cisco WLAN and IP Telephony Technology Help Indiana Heart Hospital Set Standards for Patient Care and Staff Efficiency
- The Indiana Heart Hospital, which opened in February 2003, is a 210,000-square-foot facility in northeast Indianapolis, Indiana. In designing the new heart hospital, Community Health Network sought to create a completely film-less and paperless facility, which would facilitate workflow and enhance patient care by deploying modern technologies such as Internet...
- Tags: Patient, Hospital, Telephony, IP Telephony, WLAN, IP, Cisco Systems Inc., Standards, Heart Hospital, Healthcare
- Case studies
- Big Bend Community College Transforms Its Campus With Avaya IP Telephony and Messaging Solutions
- With 1,200 full-time students, Big Bend is Washington's smallest community college, though it serves a rural district spanning 4,600 square miles and 92,000 people. The college wanted to update and upgrade a woefully inadequate voice and data network to rationalize operations across the central campus and off-site learning centers, to...
- Tags: Telephony, Voice, IP Telephony, Messaging, Avaya Inc., Bend Community College, Telecommunications, Networking
- Case studies
- Bank Nusantara Parahyangan Achieves Cost Savings, Improves Work Productivity and Enhanced Customer Service With Avaya IP Telephony Solution
- PT Bank Nusantara Parahyangan Tbk (BNP), then known as Bank Pasar Karya Parahyangan, was established in 1972. Bank Nusantara Parahyangan was looking to enhance its quality of service, provide their customers with professional and reliable financial services, reduce its operational expenditure and improve its business processes through integration of its...
- Tags: Bank, Customer Service, Telephony, IP Telephony, Avaya Inc., Bank Nusantara Parahyangan, Financial Services
- Case studies
- ASPIRE Sports Academy Utilizes Avaya IP Telephony Solutions to Inspire Excellence
- Situated at Doha, Qatar - The ASPIRE Academy for Sports Excellence is the first sporting academy of its kind in the Middle East. The company aimed at laying the foundation for a robust communications network for a new campus that would provide mobility, interoperability with other equipment/software, flexibility for growth...
- Tags: Telephony, IP Telephony, Avaya Inc., VOIP, Telecommunications, Telecom & Utilities, Networking
- Case studies
- Armatis Counts on Avaya IP Telephony Solutions to Consolidate Its Multi-site Contact Centers
- The Armatis Group, created in 1989, has been steadily working its way up to the number one company for proactive relational marketing in France. The Armatis Group was looking to reinvent its entire Voice and Data network with a unified IP telephony-based system - one that was future-proof and easy...
- Tags: Telephony, IP Telephony, Contact Center, Avaya Inc., VOIP, Call Centers, Telecommunications, Telecom & Utilities, Networking, It Operations
- Case studies
