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- A Contact Center Solution From Avaya Keeps Power Customers in Touch, in Spite of Hurricane Katrina
- Responsible for generating and delivering electric power to 2.7 million customers in Southeast Texas and most of Mississippi, Arkansas and Louisiana, including New Orleans. The challenge was to enable six geographically-separate call centers to operate as an integrated multimedia contact center and strengthen management's ability to adjust operations as demands...
- Tags: Contact Center, Avaya Inc., Hurricane Katrina, Call Centers, Customer Relationship Management (CRM), VOIP, Telecommunications, It Operations, Enterprise Software, Software, Networking
- Case studies
- IBM and Pragmatix Put Technology Infrastructure Out of Harm's Way for Financial Services Company
- Pragmatix, Inc., an IBM Business Partner based in Elmsford, New York, immediately understood what worried the managers of Commonwealth Advisors, Inc., after Hurricane Katrina wreaked havoc in Commonwealth's home state of Louisiana in 2005. Hurricane Katrina put a financial advisory firm in Louisiana on notice that it needed a more...
- Tags: Financial, Financial Service, Hurricane Katrina, IBM Corp., Louisiana, Financial Planning, Finance
- Case studies 2007-05-01
- Bracing for the Next Disaster
- The devastating effects of Hurricane Katrina and 9/11 made clear the importance of business continuity planning. Yet because of the expense and effort, many businesses have yet to examine their preparedness and response strategies. In this ZDNet Webcast, Rhoda Phillips, Research Manager at IDC, offers a step-by-step...
- Tags: ZDNet, on-demand, Hurricane Katrina, analysis, 9/11 commission, E-mail, Business Continuity, Storage, Webcast, Business Continuity Planning
- Webcasts 2007-08-28
- Photos: Engineering lessons learned from Katrina
- Princeton study finds surprising similarities between Hurricane Katrina and 2004 tsunami.
- Tags: Hurricane Katrina, photograph
- Image galleries 2007-05-12
- Disaster Recovery for the Real World: Surviving Hurricane Katrina
- Are you still relying on tape backups for disaster recovery? Tape backups are important, but when a disaster strikes, you may find that you shouldn't rely on tapes as your only layer of protection. Listen to this TechRepublic Webcast, now available on demand, to hear Peter...
- Tags: Tape Backup, XOSoft, Computer Associates International Inc., Hurricane Katrina, Disaster Recovery, Backups, Data Management
- Webcasts 2006-08-22
- Real World Disaster Recovery: A disaster like Hurricane Katrina raises important IT questions
- From the article in IBM Systems Magazine: "Disaster recovery (D/R) planning and testing has been a large part of my career. I've been involved in D/R exercises for a variety of customers, and I was also peripherally involved on a D/R event that happened after Hurricane Katrina. There's a big...
- Tags: Event, Information Technology, Hurricane Katrina, IBM Corp., D/R, Disaster Recovery, Data Centers, Data Management, Storage, Hardware
- White papers 2006-07-01
- IBM provides critical aid and client support in the aftermath of Hurricane Katrina
- In the aftermath of Hurricane Katrina, the IBM Crisis Response Team, working in concert with the IBM Business Continuity and Recovery Services Emergency Operations Center and IBM Corporate Community Relations, delivered targeted technology solutions and services to hurricane victims, government agencies, hospitals, universities, and businesses that suffered damage and loss....
- Tags: Hurricane Katrina, IBM Corp.
- Case studies 2005-12-01
- TippingPoint at the American Red Cross
- When Hurricane Katrina made landfall on the Gulf Coast, The American Red Cross realized that it would be handling a nearly unprecedented volume of new, temporary networks, systems and shelters. Those networks would serve as a major communications link between hurricane survivors and their families and friends, as well as...
- Tags: Intrusion prevention, American Red Cross, TippingPoint Technologies, intrusion prevention system, shelter, 3Com Corp., Hurricane Katrina, network
- Case studies 2006-10-20
- Online scams emerge in Katrina's wake
- To the IT community, this is no surprise. Usually extreme disasters are followed by online scams. One Katrina spam campaign tricks people into clicking a link for breaking news reports, but they actually go to a bogus Web site, where malicious code is installed on their computers. Other bogus e-mails...
- Tags: disaster relief, Katrina, online scam, Red Cross, scams, security, Sonja Thompson
- Discussion threads 2005-09-02
Additional Resources
- Katrina - One Year Later
- This is a personal entry and has absolutely no Oracle,database or other technical content. This is more of a mind dump aboutKatrina and life in general. If you don't care to read about Katrina ormy life, please don't read this. This entry is one of my few ramblingrants and it's...
- Tags: Databases, Katrina
- Blog posts 2006-09-22
- Panel Discussion: Back From the Brink - Lessons Learned on the Front Lines of Disaster
- Hurricane Katrina devastated the Gulf Coast. Less than a month later, Hurricane Rita hit, then Hurricane Wilma. Flood waters ravaged data centers, employees went missing, entire communities were evacuated. In this webcast, panelists offer a candid view of where and how their IT and business continuity plans worked, what they...
- Tags: International Data Group, It Services, Data Centers, Storage, Hardware, Data Management
- Webcasts
- Microsoft Online Services Customer Story: British Petroleum
- For BP, time was of the essence in ensuring the safety of its facilities and 1,500 employees in its Gulf of Mexico Strategic Performance Unit. It is responsible for a complex mix of assets that includes eight deep-water oil production and drilling platforms that feed thousands of miles of pipelines...
- Tags: British Petroleum Co Plc, Microsoft Corp., Network Technology, Networking
- Case studies 2007-11-14
- Safe in the Eye of the Storm
- Hurricane season officially begins June 1. The latest meteorological forecasts anticipate a busy hurricane season not as severe as past few years. Between four and six Category 3 or above hurricanes are expected. Bear in mind however, that 2005's prediction of major storms were way off the mark: Fifteen were...
- Tags: Hurricane, Jupitermedia Corp.
- White papers 2006-05-24
- A SKEPTICAL JAMAICAN
- blog rootKatrina - A year afterIsn't it amazing that we can send two air marshalls to Thailand to get Mr. Karr, bring him to the uS to stand trial for something with which he has not been charged and then find out that there is no dna match so he...
- Tags: Federal government, manchesterian@..., Katrina
- Discussion threads 2006-08-29
- Mobile Marketing Case Study: Hurricane Mobile Relief Fund for Kids
- The goals were to raise money for the EIF hurricane relief fund that will help rebuild the Gulf Coast schools devastated by hurricanes Katrina and Rita, bring celebrities, athletes, and organizations together to participate in the mobile campaign, and promote the campaign to raise awareness and contributions. Loop Mobile, Inc.,...
- Tags: Mobile, Mobile Marketing, Advertising & Promotion, Marketing
- Case studies
- Another link for those who want to pitch in to one of the Katrina efforts
- For those who read my blog post yesterday about what IT pros are doing to help out with Katrina, I thought I'd add another link. If you want to donate money, old systems, or some of your services to the group of volunteers that are putting together the public access...
- Tags: Link, Workstations, Blogging, Channel Management, Strategy, Internet, Marketing, Management, Jason Hiner
- Blog posts 2005-09-08
- Good News in Spite of Katrina
- I found my Mom! Actually, she found me. She called me last night from West Monroe, La. On Monday, the hurricane hit and by noon, the water was waist high in her house. She grabbed my nephew and they hiked...This post originally appeared on an external website
- Tags: Web site development, Web technology
- Blog posts 2005-09-02
- (Photos: Engineering lessons learned from Katrina)
- Finally getting the bigger pictureGee, I'm glad they're finally looking beyond theend of their noses. Got the engineers into thepicture -- how about some ship designers, maybea few good plumbers, both know something aboutthe forces of large amounts of water and whathappens when they're cut loose. Also auto safetyfolks know...
- Tags: barbrabee@..., photograph, Katrina
- Discussion threads 2007-05-18
- Hurricane Preparation for Computer Systems
- There are plenty of sources online now for hurricane preparedness to protect lives, homes, pets, and property... but what about the computer systems? For that matter how would a small business owner protect their data in a hurricane, tropical storm, or flood? This paper explains some precautions may be used...
- Tags: Hurricane, Small Business, Computer, Productivity
- White papers 2006-06-13
- My Final Update on Katrina
- This is just a note about how everyone in my family is faring after Katrina and Rita. Is this the year of the catastrophe? The last 12 months have been awful. From the tsunami last December to the floods in...This post originally appeared on an external website
- Tags: Web site development, Web technology, Katrina
- Blog posts 2005-10-09
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