Did you mean
Help Desk Institute (3 results)
TechRepublic Resources
- sort by:
- Relevance
- Date
- Popularity
- Help your end-users make Help Desk calls the right way
- If you've managed a Help Desk for very long, you know the frustrations your staff feels when dealing with callers who can be irritable and demanding. It helps to counsel your staffers to keep their calm and explain things patiently to the caller, but it may also help to give...
- Blog posts 2008-05-08
- Is there no career opportunity for the Help Desk pro?
- In a piece published today on Computerworld, Thomas Hoffman writes that people look at the career opportunities for Help Desk pros two ways: One, that the Help Desk is a dead-end job and two, that it is a perfect opportunity to see how a company works and flex your people...
- Blog posts 2008-04-30
- Require Help Desk analysts to make the most of down time
- Should help desk analysts be allowed to do whatever they want when they're not answering and documenting calls? Or should they be asked to perform other duties between calls? Is too much down time a sign the help desk is overstaffed? There's been some fervent debate and...
- Blog posts 2008-04-25
- 10+ dangerous species of Help Desk callers
- During my years working in IT support, I have become more and more interested in the many types of people who call IT help desks. Like a biologist, I have found that having a classification system is critical in understanding the users I help on a daily basis. With this...
- Blog posts 2008-04-25
- Recognising the signs of Help Desk burnout
- Do you find help desk work to be a chore lately? Is it hard to get up in the morning and get yourself into the office? Are you finding it harder to pick up the phone and sound cheerful and interested? Do the users get on your nerves these days,...
- Blog posts 2008-04-18
- Don't expect these five high-tech skills to bring you more money
- If pay rate for a skill is any indication of its value, there are some IT skills that look to be well on their way to extinction. A recent piece from Network World listed the five high-tech skills that don't command the pay that they once did: ...
- Blog posts 2008-05-07
- TR Out Loud - May 9, 2008
- If you haven't gotten wind of the most recent news, you won't want to miss this episode of TR Out Loud. Sure, you'll still hear all the staples, as well -- top five discussions, sweet biscuits, ShhhIT list, and Question of the Week -- at least for the next week....
- Blog posts 2008-05-09
- SmarterTrack (exe)
- SmarterTrack 3.x is a robust support Help Desk, Ticket System, Live Chat, Cost Analysis, Data Mining, Knowledge Base, Reporting, and Analytics software application through an elegant AJAX web interface. SmarterTrack brings the performance of a desktop application to the Web and can be run stand-alone or integrate with your customer...
- Software downloads 2008-05-06
- Welcome to Decision Central
- IT Leaders come in all shapes, sizes, and from all levels of the organization. Whether you're the CIO of a Fortune 500 company or all the way down to a help-desk jockey sitting with dozens of other people answering the phones all day, what you do and the decisions you...
- Blog posts 2008-04-14
- Help Desk Trouble Ticket Template
- The Help Desk Trouble Ticket is an important document for the technical support professional. This form contains all the essential fields for maintaining an organized, accountable tech support organization, including general ticket information and problem description. Ample room is also available for follow-up responses by the tech handling the job....
- Download resources 2008-04-04
- Use asset tracking to provide better support
- The small research department I inherited was pretty thin on IT practices when I joined up. There weren't too many users to worry about, so the previous tech manager could get by without having many documentary procedures in place. He kept most of the maintenance history of his machines in...
- Blog posts 2008-04-29
- Top IT news for April 28: Dell will still load XP, Microsoft ponders Yahoo alternatives, White House BlackBerrys stolen
- Top five headlines Dell will install Windows XP for you after June 30 deadline Microsoft: Pondering the alternatives to Yahoo Mexican official accused of lifting White House BlackBerrys Interop expected to show networking technology is still hot Dell, HP launch AMD business desktops...
- Blog posts 2008-04-28
- The University of Canterbury Is Implementing the Information Technology Infrastructure Library With the Help of BMC Service Desk Express Suite
- The company wanted to support the implementation of Information Technology Infrastructure Library best practices and show that the IT Services Unit of the University of Canterbury (UC) is accountable and meeting expectations. The University of Canterbury implemented the BMC Service Desk Express Suite for their Service Management requirements. This reduced...
- Case studies
- CompuCom's Enterprise Help Desk Reduces Call Resolution Time by Growing Its Client Specific Knowledge Database
- CompuCom's help desk was selected to provide support for a large, international winery. This client had a number of unique internal applications related to functions such as HR, expense reporting, and CRM. Many of the client's employees operated from remote locations, often connecting through a VPN on dial-up phone lines....
- Case studies
- Housing Provider Uses Hosted Filtering and Continuity Services to Reduce E-Mail Costs
- Oakwood Worldwide provides temporary furnished housing in the United States, the United Kingdom, and the Asia Pacific region. In 2004, the company's existing spam and virus filter was too time-consuming to maintain. After evaluating options, Oakwood subscribed to the Microsoft Exchange Hosted Filtering service. In 2006, the company subscribed to...
- Case studies
- Microsoft Case study: Sisu Medical Systems
- Sisu Medical Systems manages shared information technology services for a consortium of medical centers in Northern Minnesota and Wisconsin. Sisu allows members to take advantage of shared information and expertise and meets multi-facility needs using a minimum of member resources. Its services include a shared IT staff for all facilities,...
- Case studies
- Eden Communications Case Study: GE Power Systems
- GE Power Systems is the world leader in power generation technology, providing customers with a single, comprehensive source for all of their energy products and services. At the center of the company's success is a commitment to systematically identify opportunities for improvement in their processes and productivity. So when the...
- Case studies
- Client Saves Over $200,000 a Month in Support Costs by Signing on CompuCom's Enterprise Help Desk
- A Fortune 500 Technology company was using CompuCom to provide desk side support services and a different firm to provide help desk support. During the months of this arrangement, the help desk dispatched an average of 4,345 calls per month to be resolved at the user location by CompuCom's field...
- Case studies
- Countrywide Financial Corporation Improves Service Desk Productivity With BMC Remedy Help Desk
- IT staff at Countrywide wanted to find a service desk solution that could be scaled or adapted to meet current business needs and cut down on the time support staff spent entering help tickets. Countrywide selected BMC Remedy Help Desk because of its flexibility, adaptability, and scalability. This resulted in...
- Case studies
- Travel and Transport Increases Efficiencies and Productivity With BMC Software
- Travel and Transport wanted a service desk product that provided real-time remote query and inventory capabilities, along with the ability to remotely administer PCs and report help desk activity levels. BMC Magic Service Desk Suite (a previous version of BMC Service Desk Express Suite) meets all of Travel and Transport's...
- Case studies
- << Previous
- page 1 of 46
- Next >>
Featured White Paper
Content Types
- Blog posts (84 results)
- Book chapters (4 results)
- Books & CDs (3 results)
- Case studies (208 results)
- Discussion threads (189 results)
- Download resources (39 results)
- Image galleries (2 results)
- Presentations (2 results)
- Q&A (11 results)
- Resource centers (1 results)
- Software downloads (125 results)
- Technical articles (161 results)
- Training (1 results)
- Webcasts (29 results)
- White papers (51 results)
Refining Tags
- It Operations (511 results)
- Call Centers (371 results)
- Software (174 results)
- information technology (137 results)
- Management (119 results)
- It Management (107 results)
- Enterprise Software (88 results)
- Strategy (76 results)
- Hardware (71 results)
- It service Management (65 results)
- Business Operations (56 results)
- E-mail (51 results)
- Microsoft Corp. (49 results)
- Security (48 results)
- It Services (46 results)
- BMC Software Inc. (45 results)
- network (43 results)
- Networking (39 results)
- Tools & Techniques (38 results)
- Jeff Dray (37 results)
- Online Communications (37 results)
- Human Resources (37 results)
- Internet (35 results)
- Jeff Davis (35 results)
- Remedy Corp. (34 results)
- career (33 results)
- Service Desk (33 results)
- ITIL (32 results)
- Productivity (31 results)
- Marketing (31 results)
- Computer (31 results)
- job (31 results)
- Microsoft Windows (30 results)
- Hewlett-Packard Co. (28 results)
- team (27 results)
- Operating Systems (27 results)
- Training (26 results)
- helpdesk (25 results)
- Customer Relationship Management (CRM) (25 results)
- windows (23 results)
- off-topic (22 results)
- Support (22 results)
- Workforce Management (22 results)
- Microsoft Office (22 results)
- TechRepublic Inc. (21 results)
- tool (21 results)
- Data Management (20 results)
- Bill Detwiler (20 results)
- Finance (20 results)
- asset management (20 results)
TechRepublic Featured Jobs
| Job Title/Location | Posted |
|---|
- Powered by:
- .
