Department

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Use asset tracking to provide better support

The small research department I inherited was pretty thin on IT practices when I joined up. There weren't too many users to worry about, so the previous tech manager could get by without having many documentary procedures in place. He kept most of the maintenance history of his machines in...

Tags: Asset, Department, Hardware, Help Desk, Insurance, Financial Planning, Call Centers, It Operations, Business Operations, Corporate Insurance, Finance, William Jones

Blog posts 2008-04-29

Examine group behavior to identify causes of nonperformance in your IT Department

Much is being discussed, written, and applied regarding the IT value chain and the best practices in IT management that focus on three fundamental dimensions: people, process, and technology. However, IT executives must look deeper into their organizations to identify, understand, and address the true source of their successes and...

Tags: Information Technology, Department, Behavior, Organization, Strategy, Management, Change Tech Solutions

Blog posts 2008-04-24

CALPHOTO Portal Allows Investigators to Query Photo Archives Throughout the State

The California Department of Justice (DOJ) maintains the state's central repository for law enforcement records and identification information. The department's Division of Criminal Justice Information Services (DCJIS) a variety of IT systems that support law enforcement. Before the CALPHOTO system, the photo databases of local law enforcement and other agencies...

Tags: Department, Photograph, CALPHOTO Portal

Case studies

BMC IS&T: Striving to Be the First and Best Customer of BMC Software

Like its counterparts in other enterprises, BMC Software's IS&T department is travelling down the path toward IT service maturity. The department faces the same challenges in making that journey as other IT organizations: implementing a framework that facilitates cooperation between IT and business managers, breaking down functional and technological silos,...

Tags: BMC Software Inc., Information Technology, Department, BMC IS&T, It Management, It service Management

Case studies

Government of Maharashtra (GOM) Partners With IBM to Fuel Their e-Revolution

Government of Maharashtra (GOM) has worked on various facets of eGovernance, with the main objective of bringing Government close to its citizens and making it more transparent and approachable. Governments are complex organizations with many departments. In Mantralaya over 7000 employees are working in different departments. These departments are involved...

Tags: Department, IBM Corp., Government Of Maharashtra, Change Management, Government, Linux, Leadership, Operating Systems, Middleware, Tools & Techniques, Management, Software, Enterprise Software

Case studies

Case Study - City of Lynchburg, Disaster Recovery

One of the City of Lynchburg IT department's biggest challenges was sheer growth. People and organizations are taking more and more advantage of IT, says Goetz. The growing complexity of the department quickly rendered their current disaster recovery plan inadequate. The scope of the plan was becoming enormous; concern was...

Tags: Department, Disaster Recovery, Data Centers, Data Management, Storage, Hardware

Case studies

Education Department Reduces Number of Servers by 40 Percent, Lowers IT Costs

The Oregon Department of Education provides leadership in the areas of curriculum, improvement efforts, and testing for Oregon public schools. The department's Information Technology (IT) is critical to this mission. However, the department's IT staff was spending too much time managing the complex network, and the system didn't offer desired...

Tags: Information Technology, Department, Microsoft Corp., Worker, IT Cost, Education Department, Oregon Department Of Education, Microsoft Windows, Strategy, Servers, Operating Systems, Software, Management, Hardware

Case studies

Fire Department Reaps Benefits of Better Communication

Among the many projects Fire Fighter Jeremy Montgomery initiated in the South Elgin Fire District was a total revamp of its calendaring system. The department creates a year-long calendar of the fire fighters' schedules, including time off, vacation time, sick days, comp days, and Fair Standard Labor Act (FSLA) days....

Tags: Department, Benefit, Microsoft Corp., Calendar, Microsoft Office, Web Site Development, Office Suites, Software, Internet

Case studies

Passing Regulatory Audits and Improving Network Security With BindView Solutions From Symantec

The New South Wales Department of Lands was facing a number of regulatory audits, so it chose a BindView solution from Symantec. The department has demonstrated compliance, including achievement of ISO 17799 certification in March 2005. The BindView solution from Symantec also helps the department maintain its compliance posture, and...

Tags: Symantec Corp., Audit, Network, BindView Corp., Department, Network Security, Security

Case studies

Fire Department Gets Information Access on the Front Line

For the fire department of the Technical University Munich (TUM), the many different chemicals handled at the university pose an added threat to the normal course of duty. To optimize their response to a call, firefighters need the most up-to-date information about a building that sets off an alarm. However,...

Tags: Microsoft Access, Department, Mobile Computing, Microsoft Corp., Tablets, Microsoft Windows XP, Handhelds, Wireless, Hardware, Notebooks & Tablets, Operating Systems, Microsoft Windows, Software

Case studies

Guanghua's New Business Statistics Department Relies on SAS

Guanghua School of Management at Peking University founded the department of business statistics and econometrics in June 2002 to satisfy the ever-increasing demand to include statistics in the study of business management and economics in mainland China. To meet the school's objective of becoming a world-class business school, the department...

Tags: Department, SAS Institute, Guanghua

Case studies

Hostnet Expands Its Hosting Services With Intel Processor-Based Platforms

In 2003, Indiana Public Schools faced severe budget cuts that forced Indiana Department of Education staff to revisit their approach to integrating technology into education. They were convinced that providing high school students with access to their own computers in the classroom would help these students build the skills needed...

Tags: Department, Student, Computer, Intel Corp., Hostnet, Productivity, Linux, Processors, Operating Systems, Software, Semiconductors, Hardware, Components

Case studies

Envisage Case Study: ConsulTech

ConsulTech is a growing software and technical support company located in Bloomington, Indiana. With a steadily growing number of employees and the establishment of new departments, ConsulTech needed a way to efficiently track employees' time and tasking. ConsulTech also desired a unified data-sharing platform through which the various project planning,...

Tags: Department, Intranet, ConsulTech, Web Browsers, Internet

Case studies

Organon's Staff Department 'InfoCentre' Employs ZyIMAGE to Create a Digital Information System

Many librarians would see a digital library as a dream come true but can it be done? And will it be easily accessible? The answer is yes because with the help of ZyLAB's ZyIMAGE software the group Library services of Organon's 'InfoCentre' department have achieved just that. The result is...

Tags: Information System, Department, Organon, Research & Development, Strategy, Networking, Business Operations, Management

Case studies

Cost-Efficient Notebooks Help Mobilize Texas Police Department

The Cisco, TX Police Department (PD) had six officers to protect the town of 3,800 people. Like law enforcement agencies nationwide, the department needed its officers to spend their time patrolling the community - not stuck doing paperwork. In particular, the department wanted to streamline the procedures involved with traffic...

Tags: Dell Computer Corp., Department, Notebooks, Hardware, Notebooks & Tablets

Case studies

Premiere Canadian Federal Government Department Uses Optical Networking Solution to Integrate Multiple Separate Networks - Reducing Costs and Increasing Performance

The client is a large Canadian federal government department supporting consulting, telecommunications, and engineering initiatives in the public sector. The department was looking to achieve cost savings and increase the efficiency of the communications services delivered by the network it had in place. The department implemented a managed optical service...

Tags: Performance, Network, Nortel Networks Corp., Department, Client, Networking, Ethernet, Frame Relay, Data Centers, Optical Networking, Network Technology, Storage, Hardware, Data Management

Case studies

International Network Services Case Study: California Department of Water Resources

The State of California Department of Water Resources, which manages most of the state's water resources development programs, including flood management, dam safety, water facility development, and water transport, planned an implementation of Exchange 2000 as the standard messaging system for its organization. The Division of Technology Services in the...

Tags: Department, Messaging, Microsoft Exchange 2000 Server, E-mail Servers, Groupware, Enterprise Software, Software

Case studies

Lanier Uses In-House Experts to Reduce TCO in the Finance Department

Lanier initiated a plan in 2002 to perform extensive DOCutivity analysis in all the departments. Current state workflow maps clearly showed the majority of workflow in the department - nearly all 200,000 impressions per month - was going to black-and-white copiers and printers. The monthly total cost of ownership for...

Tags: Department, TCO, Workflow, Roi/Tco, Process Improvement, Finance, Managerial Accounting, Quality, Business Operations

Case studies

PEI Department of Transportation Uses the NRN

The province of Prince Edward Island has adopted the GeoBase National Road Network (NRN), produced by NRCan's Geomatics for the Sustainable Development of Natural Resources program, as its official provincial road network. The advantages to PEI are many: by working within the national framework of GeoBase, PEI can share in...

Tags: Government Of Canada, U.S. Department Of Transportation, Department, GIS, Business Structures, Benefits, Software, Finance, Human Resources

Case studies

IMAGE-X Enterprises Case Study: Contra Costa Building Department

Using XForms, Contra County simplified their processes and eliminated unnecessary paperwork. Most fliers to the Building Inspection department are contractors and private individuals. With XForms, they are able to file for permits for construction that does not require an inspection, for example water heater installation, roof repairs, plumbing or electrical...

Tags: Contractor, Department

Case studies