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TechRepublic Resources
- Customer Resource Management and Marketing for the Cellular Retailer: How CellularManager Is Helping to Improve Success
- Cellular retailers need software that can effectively manage their business every step of the way, from one store to hundreds of stores, from inventory to marketing. By using a web-based CRM and marketing solution, cellular retailers can automatically track sales histories and buying trends, better target their current customers for...
- Tags: Retail Company, Customer Resource Management, CellularManager, Retail, Marketing Research, Marketing
- White papers 2006-01-11
- Financial scenario planner: Customer Resource Management
- To help you figure out how much your organization will spend on an IT project like Customer Resource Management CRM, we've put together this financial planning spreadsheet.
- Tags: TechRepublic Inc., Financial, Customer Resource Management, Financial Accounting, Sales Force Management, Financial Planning, Finance, Sales
- Download resources 2004-10-28
- Gap analysis: Customer Resource Management
- If you establish that a gap exists in your current Customer Resource Management CRM system, your next step is to determine if the solution you're researching meets your organization's future requirements. This spreadsheet will help you determine if your current situation is in need of an overhaul.
- Tags: TechRepublic Inc., Customer Resource Management, Gap Analysis, Sales Force Management, Sales
- Download resources 2004-10-28
- Vendor questionnaire: Customer Resource Management
- You know ahead of time that vendor-provided references will be positive, but you can still learn a lot about the Customer Resource Management product being offered by delving deeper into the customer's experience. This downloadable tool will pull all of the collected information together in a side-by-side comparative analysis..
- Tags: TechRepublic Inc., Customer Resource Management, Sales Force Management, Sales
- Download resources 2004-10-28
- Vendor checklist: Customer Resource Management
- This workbook is designed to gather and organize information that will help you assess the Customer Resource Management CRM products and services available from various vendors.
- Tags: TechRepublic Inc., Customer Resource Management, Sales Force Management, Sales
- Download resources 2004-10-28
- Customer resource management is within reach with MySQL
- MySQL is great for building customer resource management CRM back ends to Web sites. It's already an integral part of many Web sites, and its pricing model is almost unbeatable. Furthermore, in active sites, there is probably already an impressive volume of CRM data just waiting to be mined.Working as...
- Tags: Sales force management, Databases, Sanders Kaufman, Jr., customer resource management, ISAM, Innobase InnoDB, MySQL
- Technical articles 2003-07-07
- Industry executive sounds off on PSA market
- In this interview, Business Engine CEO John O'Neil draws strong parallels between the professional services automation PSA and customer resource management CRM markets and identifies the vendor he believes will emerge.Business Engine President and CEO John O’Neil offers his view on the direction of the professional services automation PSA market,...
- Tags: Enterprise resource planning (ERP), Enterprise software, Sales force management, Matthew Osborn, industry, professional services automation, John O'Neil, ERP, professional services, Business Engine Corp., customer resource management
- Technical articles 2000-09-08
Additional Resources
- TechRepublic Resource Guide: Everything you need to know about Customer Relationship Management (CRM)
- This TechRepublic Resource Guide offers up the top 10+ tips everyone needs to know about Customer Relationship Management and how to provide great customer service. This Guide provides you with factors to keep in mind as you begin to explore possible CRM solutions for your organization as well as lists...
- Tags: TechRepublic Inc., Inside CRM, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- White papers 2008-07-18
- SAP Case Study: Construmart
- To consolidate and maintain its position as a market leader within the construction industry, Chilean company Construmart needed a customer relationship management solution that could organize the workload of call center agents and increase customer loyalty. After studying all the companies that offer customer relationship management CRM solutions, Construmart chose...
- Tags: SAP AG, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- Case studies
- Performance Management - Making It Work, Part 3: Measuring and Managing Customer Profitability With Customer Value Management
- To be competitive, a company must know its sources of profit and understand its cost structure. For outright unprofitable customers, a company should explore passive options of substantially raising prices or surcharging its customers for the extra services. The company can also be more assertive and, in some cases, terminate...
- Tags: Performance, Activity-based Management, SAS Institute, Performance Management, Pricing, Managerial Accounting, Human Resources, Workforce Management, Marketing, Finance
- White papers
- Customer Portfolio Management: Taking CRM to the Next Level
- This white paper explores customer portfolio management, a new, strategic approach to deploying CRM that emphasizes customer knowledge, strategic planning, and execution as the cornerstones of a CRM initiative. Customer portfolio management requires companies to make decisions and allocate resources based on customer value - and through a deep understanding...
- Tags: Portfolio Management, CRM, Customer Portfolio Management, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers 2004-09-01
- FANUC Robotics America, Inc. Uses Avaya Contact Center and Mobility Solutions to Provide Personal Touch
- FANUC Robotics wanted to create a branded customer service experience, providing its customers with intuitive and reliable ways to interact with its talented team of engineers in its Customer Resource Center CRC - ordering parts, requesting service calls, and/or receiving technical support. In turn, FANUC Robotics realized this superior customer...
- Tags: Mobility, Contact Center, Avaya Inc., Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Case studies
- Florida's Hillsborough County Water Resource Services Selects Oracle Utilities Applications to Enhance Customer Service
- Hillsborough County Water Resource Services wanted to offer new programs and services to their customers. Their customer base has nearly doubled since 1998. Hillsborough County Water Resource Services selected Oracle Utilities Customer Care and Billing and Oracle Utilities Customer Care and Billing Business Advisor to help improve service to its...
- Tags: Customer Service, Oracle Corp., Utilities Application, Vertical Industries, Customer Relationship Management (CRM), Telecom & Utilities, Enterprise Software, Software
- Case studies
- Beyond CRM
- "The customer is king!" has long been the cry of those in business. The customer is the one who pays the bills, is the source of revenue, and is the reason for being. The critical role the customer plays is so vital, an entire management philosophy and software category was...
- Tags: Customer, Indus International, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Tools & Techniques, Enterprise Software, Marketing, Software, Management
- White papers 2004-10-25
- HP's Mobility Solution Helped Position Cyber Resource to Seamlessly Cope With Change and Beat the Competition
- Located in Beijing Shangdi High Technology Industrial Park, Cyber Resource has many overseas investment companies as well as government entities as customers, and is well known in its industry. For them to fully understand the actual needs of a customer, a good many projects require that Cyber Resource post engineers...
- Tags: Hewlett-Packard Co., Mobility, Desktops, Hardware
- Case studies
- Orisoft Taps Extensive Customer Base With Microsoft CRM 1.2
- Founded in 1987, Orisoft Technology Bhd is a leading provider of human resource, payroll and time management solutions in Malaysia. Since its inception, the business processes in Orisoft's sales and marketing department have been manually driven and paper-based. For example, the sales personnel kept diaries where information on business contacts,...
- Tags: Microsoft Corp., Microsoft CRM, Sales Strategy, Time Management, Sales Force Management, Customer Relationship Management (CRM), Enterprise Software, Sales, Productivity, Software
- Case studies
- Development of Global Contact Management & Sales Automation System
- The customer is a start-up firm based in California. The customer wanted to conceptualize and architect a global contact management and sales automation system using XML RPC web-services-based client server protocol. The main challenge for the project was to work with the evolving technologies such as phpGroupWare. Hanu Software used...
- Tags: Team, Client-server, Contact Management, Customer, Team Management, Management
- Case studies
- Why Your Customer's Experience Holds the Key to Your Company's Future: How to Tap Into and Manage This Most Valuable Resource
- While most organizations focus on the 4 Ps of marketing, a focus on the customer will drive differentiation and profitability in the future. To graduate to the next level of success, companies must engage in Customer Experience Management CEM to identify areas of opportunity for improving the customer experience. CEM...
- Tags: Customer, SAS Institute
- Webcasts
- Supporting Application QoS in Shared Resource Pools
- Many enterprises are beginning to exploit large shared resource pools in data center environments to lower their infrastructure and management costs. These environments may have tens, hundreds, or even thousands of server resources. Capacity management for resource pools decides how many resources are needed to support a given set of...
- Tags: QoS, Hewlett-Packard Co., Resource Pool
- White papers 2006-03-01
- Customer Experience Management: The Value of "Moments of Truth"
- To manage customer experiences, one must first understand what "Customer experience" means. It's almost as difficult to pin down as "Customer relationship." Customer experiences include every point in which the customer interacts with the business, product or service. Customer Relationship Management CRM is a business strategy to acquire, grow and...
- Tags: Customer, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers 2006-05-01
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