TechRepublic Resources
- Microsoft Dynamics CRM Online
- If you're looking to take your customer relationship management to the next level, we invite you to try Microsoft Dynamics CRM Online for 30 days free. Microsoft Dynamics CRM Online is a groundbreaking new hosted solution that gives you Microsoft Dynamics CRM capabilities without the investment in IT infrastructure and...
- Tags: Microsoft Dynamics, Microsoft Dynamics CRM, Microsoft Corp., CRM, Microsoft Dynamics CRM Online, Microsoft Dynamics Live, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Software downloads 2008-05-04
- Building a World Class Sales Machine
- Who wouldn't want a world class sales machine? Highly desired and equally elusive, information driven sales and streamlined business processes represent the panacea of Customer Relationship Management. Okay, so what's that mean to your business in a down economy? To learn about the potential and...
- Tags: CRM, Sales Strategy, Advertising & Promotion, Customer Relationship Management (CRM), Sales Force Management, Enterprise Software, Sales, Marketing, Software
- Webcasts 2008-04-29
- What's more important at the entry-level, a service attitude or technical aptitude?
- I'm looking at hiring people for a couple of new IT positions in my office. One of these jobs is for a full-time professional that we hope can help us on some upcoming Web development projects. The other position is for a part-time support assistant, and since we're based here...
- Tags: Hiring, Customer Service, Position, Qualification, Recruitment & Selection, Product Marketing, Customer Relationship Management (CRM), Human Resources, Workforce Management, Marketing, Enterprise Software, Software, William Jones
- Blog posts 2008-04-29
- Qsale (exe)
- Qsale was developed for persons wanting to convert from a manual billing system to a computerized one, or people who already have an invoicing or Point Of Sale (POS) system, but really wants to get a simple system to generate their invoices. It supports entering of items and bar codes,...
- Tags: Invoice, Q1 Software Systems & Solutions, Printers, Sales Channel, Sales Strategy, Customer Relationship Management (CRM), Hardware, Peripherals, Sales, Enterprise Software, Software
- Software downloads 2008-04-29
- Insider (exe)
- The right choice for better businessInsider is the integrated CRM solution that small and mid-sized companies were waiting for. Insider a powerful office management system for task and contact management, marketing, sales and invoicing. Insider is user-friendly, easy to learn and use. Insider hides no additional implementation costs and requires...
- Tags: Insider, International Resource Management, Remote Access, Customer Relationship Management (CRM), Internet, Sales Strategy, Enterprise Software, Software, Sales
- Software downloads 2008-04-24
- SumTotal Systems Case Study: JEA
- JEA was established by city of Jacksonville, Florida, in 1895. It is the 8th largest municipally-owned utility in U.S. with 400,000 customers and 2,000 unionized and non-union employees. The hardest challenge was to translate the company's service vision into important, relevant daily goals and activities for every employee. JEA began...
- Tags: Customer Service, SumTotal Systems, Performance, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- Case studies
- 8e6 Technologies' R3000 Enterprise Filter, Enterprise Reporter, and Proofpoint E-mail Filter Help CenterPoint Energy Protect Its Online Resources
- For more than 130 years, CenterPoint Energy has built a strong reputation for its customer service and reliability. CenterPoint wanted to maintain its outstanding levels of customer service and product development - a reputation that could not be compromised with resource-wasting Web threats. Already using the 8e6 R2000 filter, CenterPoint...
- Tags: Proofpoint Inc., E-mail Filtering, 8e6 Technologies, Product Marketing, Product Development, Customer Relationship Management (CRM), Marketing, Research & Development, Business Operations, Enterprise Software, Software
- Case studies
- Harris N.A. Improves Sales Pipeline Visibility, Aligns Resources With High-Impact Business Opportunities
- Harris N.A., a subsidiary of BMO Financial Group, is an integrated financial services organization that provides more than one million personal, business, and corporate clients with banking, lending, investing, and wealth management solutions. The challenge was to enhance companywide Customer Relationship Management (CRM) visibility; eliminate downtime of mission-critical CRM applications;...
- Tags: Oracle Corp., Sales, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Case studies
- Hosted Recording/QM: Doing It Right
- The growing acceptance of hosted and on-demand call center solutions has brought new options for contact centers that want the latest technology, but don't have the budget or the desire to get locked into one solution. This webcast presents the criteria to determine if a hosted solution is right; key...
- Tags: Solution, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Webcasts
- Skill-Based Routing and Multi-Skill Scheduling
- Skills Based Routing (SBR) and multiskill scheduling can make even the most seasoned contact center professional cringe. There have been many instances where SBR and multiskill scheduling has been perceived as 'Too complicated,' 'Hard to manage', and even 'More trouble than its worth'. Over the years, the technology supporting SBR...
- Tags: NICE Systems Ltd., Call Centers, Strategy, Customer Relationship Management (CRM), It Operations, Management, Enterprise Software, Software
- Webcasts
- Gain a Competitive Advantage With CRM & Business Intelligence
- In this webcast, the listener will learn how to gain actionable insight into his or her business to improve productivity, revenues and customer satisfaction. The listener will also hear how DNA Group of Raleigh, NC implemented CRM and business intelligence best practices that improved staff productivity and customer satisfaction, giving...
- Tags: Revenue, Competitive Advantage, Customer Satisfaction, CRM, Product Marketing, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Webcasts
- Nortel Networks Case Study: Dorwaal Insurance Group
- Founded in 1982, Dorwaal has offices in Utrecht, Arnhem, Diemen, Hoogezand and Eindhoven. Dorwaal wanted to retain its local identity with local telephone access to its customers. But its existing telecommunications were not up to the task. Some of the PBXs could not transfer calls, others were unreliable and two...
- Tags: Nortel Networks Corp., IP Telephony, Insurance, Product Marketing, Customer Relationship Management (CRM), Telephony, VOIP, Telecom & Utilities, Telecommunications, Marketing, Enterprise Software, Software, Networking
- Case studies
- Britain's Oldest Retail Fund Manager Delivers Improved Customer Service Using a Converged, State-of-the-Art Solution From Nortel Networks
- Part of the Prudential plc Group, M&G Investments' team of experts is responsible for £130 billion of funds and is one of the largest retail unit trust managers in the UK with over 900,000 investors relying on the company's expertise. Keeping these customers loyal and happy is critically important. For...
- Tags: Customer Service, Nortel Networks Corp., Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- Case studies
- Cadence Redefines Customer Service With Its New Global Contact Center Infrastructure
- Cadence Design Systems, Inc., one of the world's largest supplier of EDA technologies and services, supplies some $1.3 billion worth of design systems and services a year. Cadence needed to equip contact centers on three continents with a robust, high-quality telephony infrastructure that could measure up to a new Siebel...
- Tags: Customer Service, Nortel Networks Corp., Cadence Design Systems Inc., Contact Center, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Case studies
- Online Retailer Boosts Customer Conversions 20 Percent, Cuts Service Costs 58 Percent
- Wine.com, the largest retailer of wine on the Internet, wanted to continue its remarkable growth by revolutionizing the service it provides to customers both before and after the sale. That meant providing more value, more information, and more interactivity on its Web site, as well as enhancing the customer relationship...
- Tags: Retail Company, Microsoft Corp., CRM, Retail, AJAX, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Internet, Software/Web Development, Web Development, Web 2.0, Software, Marketing
- Case studies
- Amada Co., Ltd. Boosts Field Support Precision and Customer Service Satisfaction With Avaya IP Telephony
- Amada Company Ltd. (Sheet Metal Service Division) was facing challenges with its technical support infrastructure. As a leading manufacturer of metal processing machinery in Japan, Amada needed a faster, more efficient means of delivering customer service. To meet these challenges, the company chose to expand its existing capabilities using an...
- Tags: Customer Service, Telephony, IP Telephony, Avaya Inc., Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- Case studies
- BlackBerry Increases Customer Service for Corporate Real Estate Company
- For more than 45 years, J.J. Barnicke Limited has been a leading North American, independently owned commercial real estate firm with offices in more than 20 major business markets. The company's sales people needed instant access to corporate property information to better serve clients and speed up sales cycles. They...
- Tags: Customer Service, Research In Motion Ltd., Corporate Real Estate, RIM BlackBerry, CRM, Sales Strategy, Sales Force Management, Sales Force Automation (SFA), Customer Relationship Management (CRM), Enterprise Software, Sales, Software
- Case studies
- mySAP CRM Helps Ease Transition From a Product Strategy to a Market Strategy
- The CONDAT group, headquartered in France and comprising 10 companies worldwide, is a leading manufacturer of high-tech chemical products, specializing in industrial lubricants and wood treatments. The company wanted to implement mobile sales functionality for all employees involved in Customer Relationship Management (CRM). The challenge was to simplify integration of...
- Tags: Strategy, mySAP, mySAP CRM, CRM, Customer Relationship Management (CRM), Sales Strategy, Enterprise Software, Advertising & Promotion, Software, Sales, Marketing
- Case studies
- Medical Products Maker Taps Opportunities With Complete, Accurate Customer Data
- In late 2002, Conceptus, a California-based medical products company, received approval from the U.S. Food and Drug Administration (FDA) to market its Essure product in the United States. Anticipating rapid growth, the company needed to improve its efficiency and streamline the tracking of physician training on the product. In 2003,...
- Tags: FDA, Mobile, Medical Product, Microsoft Corp., Microsoft CRM, Federal Government, Advertising & Promotion, Customer Relationship Management (CRM), Healthcare, Enterprise Software, Government, Marketing, Software
- Case studies
- Mobile CRM Solution Boosts Customer Service, Saves Company $250,000
- At Simpson Strong-Tie, a maker and distributor of steel connectors used in wood frame construction, sales reps were abandoning the company's unwieldy Customer Relationship Management (CRM) application. The company considered upgrading the system to make it more useful but determined that the cost - in excess of U.S.$250,000 - would...
- Tags: Customer Service, Solution, Mobile, CRM Solution, Microsoft Corp., CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Product Marketing, Software, Marketing
- Case studies
