TechRepublic Resources
- Cox Communications Powers Massive Data Warehouse With MySQL
- Cox Communications is the fourth largest cable-television provider in the United States, serving approximately 6.3 million customers. A Fortune 500 company, Cox has built communications networks and delivered quality cable television programs since 1962. To maintain optimum performance and customer-service levels, Cox has developed a huge data warehousing application. At...
- Tags: Data Warehouse, MySQL, Cox Communications Inc., Databases, Open Source, Business Intelligence, Enterprise Software, Software, Data Management
- Case studies
- Cox Communications Aligns IT Applications With Business Goals Using BMC Remedy Solutions
- Cox Communications, like many companies, is faced with the reality of having to do more with less. To accomplish this, aligning their business and Information Technology (IT) needs is a priority. They turned to BMC Software and implemented components of the BMC Remedy IT Service Management Suite for asset management...
- Tags: BMC Software Inc., Information Technology, Remedy Corp., Cox Communications Inc., It Management, It service Management
- Case studies
- Cox Communications Makes Strategic Shift to Dell PowerEdge Servers With Red Hat Linux and Oracle to Run Mission-Critical Solutions
- Cox Communications is the third largest cable TV provider in the United States with more than 6.7 million subscribers in 20 states. The company has been building communications networks for the cable television industry for 43 years and today employs more than 23,000 people. Standardize on server architecture that will...
- Tags: Dell PowerEdge Server, Linux, Dell Computer Corp., Oracle Corp., Red Hat Inc., Red Hat Linux, Dell PowerEdge, Cox Communications Inc., Data Centers, Servers, Open Source, Storage, Hardware, Data Management
- Case studies
- Cisco IP Contact Center Solutions to Be Deployed by Cox Communications
- Cox serves its growing customer base through 19 contact centers across North America. Nearly 5,000 customer service agents provide sales, service and support for the company's video, high-speed Internet and digital voice offerings. Because the company is currently using traditional Time Division Multiplexing (TDM) technology, each contact center is dependent...
- Tags: Contact Center, Cisco Systems Inc., Cox Communications Inc., Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Case studies
- Sybase Case Study: Cox Communications
- A full service telecommunications provider, Cox Communications offers services including cable, local and long distance telephone services, high-speed Internet connections, and commercial voice and data services for both residential and business customers. Updating software used by service technicians in the field required IT professionals at Cox Communications to manually update...
- Tags: Sybase Inc., Cox Communications Inc., Databases, Enterprise Software, Software, Data Management
- Case studies
- Keeping Service Technicians Productive on the Road
- Cox Communications provides bundled telecommunication services for both residential and business customers. The challenge was to update software used by service technicians in the field required IT professionals to manually update 3,000 mobile devices. This approach required the devices to be pulled in from the field and it was both...
- Tags: Mobile Device, Sybase Inc., Cox Communications Inc., Telephony, Telecom & Utilities, Databases, Telecommunications, Networking, Enterprise Software, Software, Data Management
- Case studies
- A Strategic Investment in High Availability
- As the third-largest cable television provider in the United States, Cox Communications offers both analog cable television and advanced digital video service. Cox management felt that an enterprise solution was in order - one designed to meet the company's 24/7 requirements and intense data storage needs. Cox called on Dell...
- Tags: Dell Computer Corp., Investment, High Availability, Cox Communications Inc., Storage, Disaster Recovery, Digital Video, Hardware, Data Management, Personal Technology
- Case studies
- Dell Latitude Notebooks Provide a Cost-Effective, Reliable, and Robust Mobile Platform for Broadband Provider Cox Communications' Field Service Representatives
- As the third-largest cable TV provider in the nation, Cox Communications, Inc., is well known for its dependable, high-capacity broadband delivery network. The Cox Las Vegas IT department faced the unappealing possibility of replacing the array of aging, five-year-old mobile devices used by its FSRs to open, record, and close...
- Tags: Dell Computer Corp., Mobile, Broadband, Dell Latitude, Cox Communications Inc., Notebooks, Advertising & Promotion, Telecommunications, Hardware, Notebooks & Tablets, Marketing
- Case studies
- Cox Communications: Connecting With Employees
- Cox Communications, Inc. is the fifth-largest cable provider in the nation. The company was looking for a way to boost employee retention, while also improving their technology skills. They turned to Dell. Dell made it easy for both the employees and the company with a blanket purchase order program. Once...
- Tags: Dell Computer Corp., Cox Communications Inc., Sales Strategy, Sales Force Management, Sales
- Case studies
- Microsoft Operations Framework (MOF) Boosts Cox Communication Inc.'s Efficiency, Lowers TCO
- Cox Communications is nation's fifth largest cable television company. The company had experienced tremendous growth. The IT operation had kept up - but without initiating and formalizing the processes that would have ensured smooth, effective operation. A Microsoft-led team conducted an operations assessment based on the Microsoft Operations Framework (MOF)....
- Tags: Information Technology, TCO, Microsoft Corp., Cox Communications Inc., Microsoft Operations Framework, ITIL, Process Improvement, It Services, Strategy, Roi/Tco, Quality, Business Operations, Management, Finance, Managerial Accounting
- Case studies
- Cox Communications Aligns IT With the Business Using Remedy Solutions
- Cox Communications is a multi-service broadband communications company with approximately 6.5 million total customers, including 6.3 million basic cable subscribers. As Cox works toward alignment, the company is employing different technologies to help IT support the business more effectively. Cox has successfully implemented components of Remedy's IT Service Management (ITSM)...
- Tags: Information Technology, Remedy Corp., Cox Communications Inc., Service Level Management, Asset Management, Strategy, It Services, Network Technology, It Operations, It service Management, Operational Planning, Business Operations, Management, Networking
- Case studies
- Real-time Remote Workforce Enablement
- Cox Communications was looking for a way to deploy and manage the IT requirements of its decentralized customer support team comprised of over a hundred people. With only four IT staff designed to support the technical need of the customer support team, Cox required a flexible and high-performance solution that...
- Tags: Virtual Server, Parallels Inc., Cox Communications Inc., Workforce, Server Virtualization, Virtualization, Team Management, Leadership, Servers, Hardware, Management
- Case studies 2008-03-21
- Leveraging Mobile Technologies to Improve Worker Productivity and Customer Service: A Cox Communications Success Story
- Cox Communications, the nation's third largest cable operator, is at the forefront of utilizing advanced wireless technology to maintain high customer service standards. Recognized with a 3G A-List Award for its successful wireless data solutions, Cox Communications employs leading edge mobile solutions that have resulted in greater field force productivity...
- Tags: Customer Service, Mobile, Worker, Cox Communications Inc., Product Marketing, Customer Relationship Management (CRM), Advertising & Promotion, Wireless, Marketing, Enterprise Software, Software
- Webcasts 2007-10-17
- Cox does a Comcast on eDonkey
- If you understood the title, then you are indeed up-to-date on your IT news. In case you didn't get it though - Like Comcast, Cox Communications is pulling the same trick of hindering peer-to-peer traffic, if a report by The Register is to be believed. Excerpt...
- Tags: Comcast Corp., P2P, eDonkey, Cox Communications Inc., Robb Topolski, Peer To Peer (P2P), Internet, Paul Mah
- Blog posts 2007-11-20
- ISP caught doing DNS hijacking in fight against bots
- According to Wired Blogs, Internet service provider Cox Communications is reportedly diverting attempts to reach certain online chat channels. When a legitimate attempt is made to connect to certain channels, Cox sends the IP address of its own IRC server instead of responding with the correct one....
- Tags: DNS, Internet Service Provider, Malware, Bot, Cox Communications Inc., Marvin_, Internet Service Providers (ISPs), Internet Relay Chat (IRC), Spyware, Adware & Malware, Cyberthreats, Viruses And Worms, Networking, Internet, Security, Paul Mah
- Blog posts 2007-07-29
- Cox Communications Achieves HR Vision
- Cox Communications considers its upgrade to PeopleSoft HCM 8.9 to be another step along its five-year HR systems journey to becoming a company with leading edge technology for all employees and useful data for business analysis. With over 275 locations across the U.S., all on a single instance of PeopleSoft...
- Tags: Human Resources, Cox Communications Inc.
- Case studies 2007-01-01
- Net neutrality proponents flagrantly lie about Craigslist blockage
- [Update: Now we have US Senator Wyden propagating the lie that this was a Cox conspiracy to block Craigslist because they have their own classified service. We now have proof and a retraction that this was never the case]It appears that the Net neutrality proponents have been caught in...
- Tags: Security, Infrastructure, Networking, News, Technology policy, Net Neutrality, Authentium, Craigslist, Cox Communications Inc.
- Blog posts 2006-06-19
Additional Resources
- Craigslist's Craig Newmark--no more Mr. Nice Guy?
- Cox CommunicationsAre ya' trying to get George Ou all fired up again?
- Tags: wmlundine@..., cox, networking, Craigslist
- Discussion threads 2006-06-28
- What Works in Stopping Spam and Email Viruses
- Cox has discovered a solution to the challenge of processing huge amounts of e-mail and removing the spam while, still allowing business critical messages to go through. Is anyone considering installing an email security solution to help with limiting spam and email viruses? If so, this webcast would be useful....
- Tags: Webcast, E-mail Security, SANS Institute, Cox, E-mail, Cyberthreats, Online Communications, Security
- Webcasts
- SMU's Cox School of Business Looks to the Future With Extreme Networks
- SMU Cox is ranked among the top business schools nationally and internationally. When it came time to replace the school's aging network infrastructure, the Cox School of Business naturally wanted a technology leader that shared its vision. The school wanted Extreme Networks. Consisting of Extreme Networks Summit fixed configuration switches,...
- Tags: Extreme Networks, SMU, SMU Cox, Internet, Network Administration, Wireless, Networking
- Case studies
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