6 Resources for

Constituent

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XML in Government "Smart Portals": Smart portals are customer-focused information delivery systems that provide users with consistent and reliable access to information services. The smart portal "virtually integrates" governments, by providing constituents with seamless access to information services irrespective of a government's organizational structure. Virtual integration provides opportunities for government entities to identify and eliminate...; Tags: U.S. General Services Administration, XML, Information Service, Constituent, Integration, Portals, Government, Web Technology, Vertical Industries, Internet, Enterprise Software, Software; White papers
Customer Success Story - Chatham-Kent Portal Initiative: The Municipality of Chatham-Kent located in South Western Ontario. Information is the currency of government, and community portals facilitate the efficient flow of this currency to constituents. Government's current information dissemination is inefficient. As a result, government agencies often don't deliver the information services their constituents need personally and professionally....; Tags: Information, Constituent, Government, GIS, Portals, Vertical Industries, Web Technology, Software, Internet, Enterprise Software; Case studies
Improving Constituent Centric Services with Trusted Information: Based on IBM's global experience, governments are faced with three levels of challenges: Improving government service delivery: serving constituents in new ways Increasing efficiency and effectiveness: serving constituents more cost-effectively Enhancing security: governments at all levels collaborating with each other, private businesses, and other public...; Tags: Constituent, IBM Corp., Government, Vertical Industries, Security, Enterprise Software, Software; Webcasts 2007-09-25
London Borough of Haringey Improves Service and Doubles Constituent Contacts While Controlling Costs: One of 32 London boroughs, Haringey is a multicultural area that covers 11 square miles and serves 224,000 residents, who speak 149 languages. Haringey Council was providing an inconsistent first contact service to its residents and risked missing key government targets and initiatives. The council, in response, launched a major...; Tags: Oracle Corp., Resident, Council, Constituent, Government, Vertical Industries, Taxes, Benefits, Free Trade, Healthcare, Enterprise Software, Software, Financial Planning, Finance, Human Resources; Case studies 2007-05-01
The City of Tucson's Constituent Relationship Management (CRM) Project "Slow and Steady Wins the Race!": The City of Tucson knew it was faced with the need for a Constituent Relationship Management system when a study revealed that constituents were not always receiving responses to their inquiries, responses were not always timely, and sometimes constituents received multiple and conflicting responses from the City. While they felt...; Tags: Constituent, Recruitment & Selection, Human Resources, Workforce Management; White papers 2005-08-09

Realizing the Potential of Government Transformation: Governments, like businesses, must meet the rising expectations of constituents, serving them as customers - just as private companies already do - by transforming the way they run their business. They must use IT more effectively to create a better user experience. Transforming governmental organizational processes requires a shift in...; Tags: Information Technology, Constituent, IBM Corp., Government, Vertical Industries, Strategy, Enterprise Software, Software, Management; White papers 2005-03-01

Additional Resources

CRM in Local Government: Improving Constituent Service Delivery: Often installed as a component of multi-channel call centers, CRM provides local governments with the tools to manage sales, marketing, and constituent services functions. CRM technologies allow local governments to improve the delivery of constituent services and increase internal efficiency. This Datamonitor paper provides insight into the market opportunities for...; Tags: Datamonitor, CRM, Government, Customer Relationship Management (CRM), Advertising & Promotion, Vertical Industries, Enterprise Software, Software, Marketing; White papers 2005-07-01
CRM in Higher Education: A Catalyst for Driving Enrollment and Building Constituent Relationships: Forward-looking colleges and universities are embracing Constituent Relationship Management CRM business processes - and a corresponding set of software tools - in their drive to recruit and retain the most desirable students. An information industry term that interchangeably refers to a set of software products as well as business processes,...; Tags: Education, Cisco Catalyst, Business Process, CRM, Tools & Techniques, Operational Planning, Customer Relationship Management (CRM), Enterprise Software, Management, Business Operations, Software; White papers 2005-12-01
Sefaz-MT Improves Constituent Service and Provides Government Account Information Online: The Finance Department of the State of Mato Grosso (Sefaz-MT) is responsible for tax collection, inspection, and resource management at the state level. The department wanted to migrate the existing client-server environment to a Java-based internet system. The challenge was to provide tax payers with real-time information tools and improve...; Tags: Oracle Corp., Government, Sefaz-MT, Taxes, Free Trade, Internet, Financial Planning, Finance; Case studies 2007-08-01
State Attorney General's Office Uses New Technology to Improve Constituent Service: The Pennsylvania Office of the Attorney General manages a broad range of law and public safety responsibilities, including conducting criminal investigations and prosecutions, handling civil litigation on behalf of Commonwealth agencies, and dealing with consumer protection issues. For years, the agency relied on an outdated system for constituent communication, which...; Tags: Agency, Microsoft Office, Microsoft Corp., Advertising & Promotion, Marketing; Case studies 2007-12-01
SAP Solutions Help a County Streamline Its Business Processes and Improve Constituent Services: Washoe County, Nev. is home to nearly 380,000 people, has an operating budget of $615 million, and employs nearly 3,000 people. To streamline its operations and improve its constituent services, the county chose the SAP for Public Sector solution portfolio and the mySAP Business Suite family of business solutions, replacing...; Tags: Business Process, County, Streamline, SAP AG, Hardware Upgrade, Operational Planning, Enterprise Software, Customer Relationship Management (CRM), Hardware, Business Operations, Software; Case studies
Information in One Place: PeopleSoft CRM for Government: Are demands for one-stop access to your services and programs increasing? Is it easy for your constituents to report problems? How can you perform more effectively using the data you already have? With a government-specific customer relationship management CRM solution, you can open multiple communication channels, meet constituent expectations, and...; Tags: PeopleSoft Inc., Oracle Corp., CRM, Government, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing; White papers 2005-05-19
Fairfax County Government Customer Relationship Management: Staff Productivity and Efficiencies/Customer Responsiveness: The ultimate goal with CRM is to provide the County with an enterprise-wide full function distributed Constituent Contact Center solution that offers citizens virtual one-stop customer service within the County by organizing the tracking and monitoring of communications, cases, contacts, events and complaints. Over time, Enterprise CRM technology and the...; Tags: Citizen, CRM, Government, Customer Relationship Management (CRM), Advertising & Promotion, Vertical Industries, Enterprise Software, Software, Marketing; White papers 2005-08-09
The ASP.NET HTTP Runtime: This technical paper offers a detailed description of the constituent components of the HTTP runtime and of the logic that drives the processing of individual requests directed to ASP.NET applications. It also examines the behavior of the worker process from the standpoints of the Web garden model and the newest...; Tags: HTTP, Microsoft ASP.NET, .Net, Middleware, Software Development, Software/Web Development, Enterprise Software, Software; White papers 2003-07-10
Undercroft (exe): A great epic adventure in fantasy world of warriors and wizards, that brings together classic atmosphere of constituent games of the RPG genre with plenty of new features packed together in superior graphics and level design.; Tags: Games, Personal Technology; Software downloads 2006-02-27
Governmental Correspondence - Ensuring Effective Management: Due to increasing volumes of incoming correspondence and inquiries, government agencies need to automate and expedite timely responses to congressional, inter-agency and constituent correspondence. With Documentum, agencies can effectively track the status of inquiries and respond quickly resulting in better service to citizens and increased productivity.; Tags: Inquiry, EMC Corp., Storage, Hardware; Webcasts
Agent Character Editor (ACE) (exe): The Agent Character Editor is the tool used to build Microsoft Agent 2.0 characters in either single file (.acs format) or individual animations (.acf/.aca formats). Despite its name, it isn't really an editor - you can't edit an existing character without its constituent source bitmap images, sound files, etc. It...; Tags: Agent, Microsoft Corp., Tool, Agent Character Editor, Real Estate, Productivity, Business Operations; Software downloads 2007-08-22
Single-Window Government: Using the New Generation of e-Government to Transform Government Operations: New technologies combined with an unprecedented abundance of available information is leading to a resurgence of self-reliance in people around the world. Recognizing this trend, the U.S. federal government has labeled its electronic government initiative "My Government, My Terms." Yet old-style bureaucracy has centered services around working practices rather than...; Tags: CGI Group Inc., Government, E-government, Vertical Industries, Federal Government, Enterprise Software, Software; White papers 2005-07-13
Fulfill the Promise of eGovernment With Integrated Electronic Forms: Paper forms represent the primary interface to many government processes - triggering a complex and time-consuming workflow with each submission. By automating form-based processes, an agency can operate more efficiently, reduce error rates, and improve the quality of citizen services. This webcast outlines how intelligent forms can increase constituent satisfaction...; Tags: Agency, EMC Corp., E-government, Advertising & Promotion, Government, Storage, Marketing, Hardware; Webcasts
A System for Specifying and Coordinating the Execution of Reliable Distributed Applications: An increasing number of distributed applications are being constructed by composing them out of existing applications. The resulting applications can be very complex in structure, containing many temporal and dataflow dependencies between their constituent applications. This paper describes the design and implementation of a coordination language and the supporting execution...; Tags: Application, Corba, Middleware, Enterprise Software, Software Development, Software/Web Development, Software; White papers

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