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- Novell Case Study: CompuCom Systems Inc.
- A nationwide leader in information technology services, CompuCom designs and implements IT strategies tailored to each customer's needs. E-commerce needs to drive more hits to the server, more access to the information, and more customers giving business. CompuCom Systems Inc. is already deploying these solutions as one element of its...
- Tags: CompuCom Systems Inc., Novell Inc., Information Technology, CompuCom, E-business, Web Technology, E-business/E-Commerce, Strategy, Internet, Management
- Case studies
Additional Resources
- Borland Software Case Study: CompuCom
- CompuCom Systems is a multi-billion dollar company and a national leader in helping companies plan, implement, and manage multi-vendor, industry-standard computing environments. CompuCom Systems wanted to leverage better diverse set of team skills and reduce errors associated with manual project tracking. The challenge was to speed-up project delivery time. CompuCom...
- Tags: Borland Software Corp., CompuCom, CompuCom Systems, Team Management, Management
- Case studies 2005-11-08
- IT Consulting Firm Designs Disaster-Recovery System and Reduces Costs by 80 Percent
- CompuCom Systems is a Microsoft Gold Certified Partner with 20 years of experience in the design and implementation of IT infrastructures for thousands of midsize companies. In October 2005, LifeGift, a non-profit organ-procurement organization, hired CompuCom Systems to design an IT infrastructure that the company could use to save costs...
- Tags: Information Technology, Environment, Microsoft Corp., CompuCom, Disaster Recovery, CompuCom Systems, Server Virtualization, Strategy, Servers, Hardware, Management
- Case studies 2007-12-01
- IT Services Provider Boosts Productivity, Reduces Costs With New Operating System
- Microsoft Gold Certified Partner CompuCom Systems, located in Dallas, Texas, provides IT implementation and consulting services to a range of customers in North America. Because its employees work at customer locations and other disparate offices, the company needs its operating system to be easy to use and manage. CompuCom also...
- Tags: IT Services, Information Technology, Operating System, Microsoft Corp., CompuCom, Microsoft Windows, Microsoft Windows Vista (Longhorn), Operating Systems, Strategy, Software, Management
- Case studies 2008-07-01
- Saving Thousands of Lives a Year Aided by Data and System Protection From Symantec and Consulting Services by CompuCom Systems
- In a disaster, LifeGift can turn a tragedy into a life-saving opportunity through the gift of organ donation - but only if the organization can stay resilient and operational. Symantec Platinum Partner CompuCom Systems used Symantec data and system protection solutions to improve LifeGift's key recovery metrics by more than...
- Tags: Consulting Service, Symantec Corp., Consulting, CompuCom, Security
- Case studies 2006-09-20
- Client Saves Over $200,000 a Month in Support Costs by Signing on CompuCom's Enterprise Help Desk
- A Fortune 500 Technology company was using CompuCom to provide desk side support services and a different firm to provide help desk support. During the months of this arrangement, the help desk dispatched an average of 4,345 calls per month to be resolved at the user location by CompuCom's field...
- Tags: Client, CompuCom, Help Desk, Call Centers, It Operations
- Case studies
- Knowledge-Centered Support: A Best Practice Methodology That Improves Operational Efficiency & Customer Satisfaction
- This web seminar, sponsored by Primus - a pioneer developer of software solutions that support KCS - will examine the need for knowledge-centered strategy as well as the organizing principles of KCS and its benefits. In addition, CompuCom Systems, Inc., a Primus customer, will share how the company has demonstrated...
- Tags: Web, Primus Co., Knowledge, Primus Knowledge Solutions, Customer Satisfaction, Best Practice, Channel Management, Strategy, Marketing, Management
- Webcasts
- T-Systems Austria: Confident of VMware on Blades
- T-Systems Austria is one of the leading service providers of information and communications technology in Austria. The company wanted to achieve high resource utilization on x86 hardware. In order to provide the systems with the necessary performance capabilities, T-Systems chose the VMware ESX server as the virtualization solution. The T-Systems...
- Tags: T-Systems, Blade, VMware Inc., VMWare ESX Server, T-Systems Austria, Virtualization, Mainframes, Servers, Utility Computing, Performance Management, Storage Management, Storage, Hardware, Human Resources, Workforce Management
- Case studies
- An Introduction to Intrusion-Detection Systems
- Intrusion-detection systems aim at detecting attacks against computer systems and networks or, in general, against information systems. Indeed, it is difficult to provide provably secure information systems and to maintain them in such a secure state during their lifetime and utilization. Sometimes, legacy or operational constraints do not even allow...
- Tags: Information System, Intrusion Detection System, Intrusion Detection, Network Security, Strategy, Security, Networking, Management
- White papers 2000-02-17
- A Strategic Approach to Protecting SCADA and Process Control Systems
- Process Control Systems PCS refer to the overall set of systems that remotely monitor and measure remote sensors from a centralized location. These sensors also typically possess some type of automated response capability when certain criteria are met. A subset of PCS systems that manage systems over very large geographic...
- Tags: SCADA, Enterprise Software, Software
- White papers 2007-07-01
- IBM Rational Systems Development Solution eKit
- As systems increase in complexity, communication between systems and software teams becomes more and more difficult. Included in this kit are educational white papers, customer examples, tutorials, informative webcasts and best practices for designing, building and managins systems from start to finish, at every stage in your projects.
- Tags: Team, IBM Corp., Team Management, Management
- Resource centers 2007-12-01
- Some Security Issues of Wireless Systems
- Wireless systems have found wide acceptance in many industries such as military and healthcare. These systems appear under a variety of architectures including fixed networks, cellular networks, and ad hoc networks. This paper surveys some security problems, of interest to researchers, in wireless systems when used in these environments. Most...
- Tags: Wi-Fi, Security, Wireless
- White papers 2005-03-11
- Managing Payment Systems in Banking Using HP OpenView Solutions
- This paper explored the broad capabilities of the HP OpenView management functionality that apply to the payment systems for the financial institutions. These systems are large and complicated, as they use many different types of applications on many different, though interlinked, systems. Those systems can be made up of a...
- Tags: Payment, Hewlett-Packard Co., Banking, HP OpenView, Operational Accounting, Finance
- White papers 2006-07-01
- T-Systems Relies on MySQL
- T-Systems is a leading German full service provider of information and telecommunications technology. In addition, T-Systems is one of the top system integration companies. T-Systems Integration used MySQL to develop a web front-end and a back-end order processing application for Westfalia Wekzeugco GmbH. In addition, T-Systems migrated the database behind...
- Tags: T-Systems, MySQL, Open Source, Databases, Enterprise Software, Software, Data Management
- Case studies
- Vulnerabilities of Intrusion Detection Systems in Mobile Ad-Hoc Networks - The Routing Problem
- Intrusion detection systems is one of the most active fields of research in Mobile Ad-hoc Network's MANET field. This systems are usually focused on detecting problems with the routing systems to prevent DoS and Man-in-the-middle and, despite of the amount of papers written which try to solve, many of them...
- Tags: Mobile, Network, Vulnerability, Helsinki University, Intrusion Detection System, Intrusion Detection, Network Security, Security, Networking
- White papers 2006-11-21
- Cheap GPS Systems
- There are several cheap GPS systems nowadays. Those GPS systems are said "Cheap GPS systems" in the sense that those "Cheap GPS systems" are only offered with the price of less than 119 compared to the other GPS systems that reached the price of 299.99 and above. Among those many...
- Tags: Garmin Ltd., GPS, Handhelds, Consumer Electronics, Personal Technology, Hardware
- White papers
- Analysis of the Effects of Related Parameters on Capacity of CDMA Systems
- Using the CDMA systems in satellite communications especially in LEO satellites is rapidly growing. This is due to advantage of spread spectrum techniques used in CDMA systems and their higher capacity in compare to FDMA and TDMA systems. Calculation of capacity in CDMA is usually done with the consideration of...
- Tags: CDMA, Satellite Communication, Satellite, Analysis, Network Technology, Cellular Phones, Networking, Consumer Electronics, Personal Technology
- White papers 2005-02-12
- EARP Working Paper Ms102: It Governance Maturity in Electric Utilities - COBIT Assessments of Administrative Systems and Operation Support Systems
- Industrial companies face a situation where information systems are increasingly integrated. A growing problem is how information and related technology should be governed when systems are merged. This paper uses the principles of IT governance to evaluate the governance maturity of administrative systems and operation support systems at an electric...
- Tags: Maturity, IT Governance, Strategy, Management
- White papers 2005-06-29
- Marketing Information Systems From a CPG Industry Perspective
- CPG organizations have typically invested in inward-looking information systems, such as supply chain and finance, and have shied away from market information systems. While the existing information systems deliver results to a large extent, there are limited additional benefits that these systems can offer, which leads organizations to consider new...
- Tags: Information System, Investcorp, Marketing Research, Strategy, Marketing, Management
- White papers 2008-07-02
- The Information Technology Roadmap Series: Support for Windows Operating Systems on Desktop PCs
- The purpose of this paper is to propose the level of support provided by ISS for the different operating systems and the logical sub-groups of PCs on the campus network. Operating systems for different hardware platforms are constantly evolving. From time to time manufacturers will cease supporting older operating systems....
- Tags: Desktop, Lancaster University, PC, Information Technology, Operating System, Hardware, Desktop Computer, Operating Systems, Microsoft Windows, Software
- White papers 2004-01-30
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