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caller ID (30 results)
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- 10+ dangerous species of help desk callers
- During my years working in IT support, I have become more and more interested in the many types of people who call IT help desks. Like a biologist, I have found that having a classification system is critical in understanding the users I help on a daily basis. With this...
- Blog posts 2008-04-25
- A-Radio Caller (exe)
- Want a system that can help you with all your callers thru the phone, don't want to write on post it notes when you have a new call? With this software you write in all the calls and send them thru the network or thru the Internet, the radio studio...
- Software downloads 2008-03-31
- 10 ways to save people time via Web, phone, and e-mail
- People often tell me how much technology aggravates them, thereby wasting their time. I generally reply that really, technology doesn't aggravate people. Rather, people aggravate other people by the way they design and use technology. Here are a few tips for effectively using technology so that you don't waste the...
- Blog posts 2007-12-06
- CallFrenzy For Salesforce (msi)
- Make your Salesforce based calling campaigns better and faster with CallFRENZY - an enriched web browser designed specifically for Salesforce. Pop-up panels in the CallFRENZY web browser deliver scripts, automated call control, and call logs that add an extra dimesion for outbound Salesforce callers. Up to three different personalized scripts...
- Software downloads 2007-11-26
- Handling the misdirected call
- Have you ever called a company but reached the wrong department? Annoying, isn't it? However, if the person you called takes time to get you the right area, you feel better. Conversely, if that person proves to be useless, or transfers you to a second wrong department,...
- Blog posts 2007-10-21
- IDentify (zip)
- IDentify is a full-featured Caller ID utility. Identify callers before you answer. Announce the caller's name using speech synthesis. Other features include Auto-Name-Lookup with a built-in database, Call Logging, Pager and E-mail Notification. Return missed calls with a click of your mouse. Auto-Hang-Up on unwanted callers after playing a pre-recorded...
- Software downloads 2007-08-14
- The Virtual Shot Caller (exe)
- The Shot Caller is the ultimate timer for Power Hour and Century Club. The virtual shot caller is an electronic version that runs on your computer with no installation. Just download and run the .exe and enjoy your power hour. This version is the first release on CNET Download.com.
- Software downloads 2007-05-29
- TreoStar (zip)
- TreoStar will display reminders just after starting or receiving a call. You can use this to remind yourself of important things that you would like to talk about, or maybe to remember details about the caller.
- Software downloads 2007-03-09
- Coping with rude callers, part II: addressing the issue
- We all deal with rude callers. Last week, I detailed an unpleasant encounter I had with a guard at an apartment building lobby, and drew parallels between that experience and ones we have at the help desk. I now continue the story, because my actions can inform your...
- Blog posts 2007-05-20
- Picture Caller ID (exe)
- Picture Caller ID identifies callers before you answer the phone. Call Blocking enables effective telemarketer call block by cutting off black-listed numbers, such as the numbers that are blocked, out-of-area, or unidentified. Picture Caller ID lets you screen your calls using text-to-speech to announce the caller's name and number, so...
- Software downloads 2006-07-04
- All India STD Codes (zip)
- Just Download this Zip file & Extract it to c:std folder and copy std.pif file to desktop.Then you have No worry to remember Codes of India and it's benefits are Save Money, Save Time. Increase your personality by call to caller with his city name whether you don't know B'4...
- Software downloads 2006-05-04
- John's Bingo (zip)
- John's Bingo Software is a good way to help you raise funds as you can add a message/name to each bingo sheet if required. The sheet of bingo cards can be printed in a one per sheet up to six per sheet format depending on your requirements. The software has...
- Software downloads 2005-10-12
- mceTapiRex (exe)
- It does not matter what you are doing in your MCE: if you are watching live TV, DVD, or listen to music: mceTapiRex will show all incoming phone calls. mceTapiRex shows detailed information of the caller and the called device (if you have multiple devices/lines) and the image of the...
- Software downloads 2005-10-06
- Best Practices in Providing Superior Caller Experience With Speech: "If You Want to Improve Your Customers' Experience, Say TuVox Now"
- More enterprises are looking to call center automation as a cost control measure and to improve customer experience. Traditional IVR systems are frustrating, resulting in longer call times and more live agent interventions. Speech applications that deliver a superior caller experience must therefore deliver a conversational approach so that callers...
- White papers 2005-02-15
- Friday YUK
- Friday YUKMay be a bit early but as I have a lot of meatings today, I'm calling it a day (10:30 AM CET) as for TR. ------------------------- Tech: "Ridge Hall computer assistant; may I help you?"Caller: "Yes, well, I'm having trouble with WordPerfect."Tech: "What sort of trouble?"Caller: "Well, I was...
- Discussion threads 2006-05-19
- Do I have to return sales calls?
- Do I have to return sales calls?As an IT manager, I get lots of sales calls, especially after I've attended a conference and vendors get my name and title off the attendance list. A lot of the calls are shameless: they say I stopped by their booth (I...
- Discussion threads 2006-02-16
- Tech handles sexist user with team approach
- Our previous installment of "What Would You Do?" presented the story of Rachel, a support tech who was asked by a caller to transfer the call to a male tech. Although Rachel complied with the user's request, she was left feeling that there was perhaps another way she could have...
- Technical articles 2003-08-19
- Talking Shop: Things you shouldn't say to an irate help desk caller
- In some organizations, help desk pros are used to being verbally abused by frustrated users. While there's no cut-and-dried solution that will diffuse every caller's ire, there are ways to keep your cool and help the caller without adding fuel to the fire.In a recent article, we offered experts' advice...
- Technical articles 2003-07-29
- Ways to avoid making angry help desk callers even angrier
- Raging help desk callers have two motives: to vent their anger and get their problem fixed. Unfortunately, you may be the one who bears the brunt of their ire when you pick up the phone.To communicate effectively with irate callers, you need to understand their anger and know what may...
- Technical articles 2003-07-07
- Three-step method helps keep frustrated help desk callers calm
- Frustrated callers can surely be difficult to deal with. We've all had those customers who call for help and are upset and annoyed. Many times, you may receive these calls at the worst possible moment: as soon as you arrive at work, at the end of your workday, or after...
- Technical articles 2003-06-24
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