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- CIMA Reduces Student Administration Costs by US$430,000 [£250,000]
- To improve the efficiency of its operations, Chartered Institute of Management Accountants CIMA was faced with the need for a wide-ranging redesign of its business processes as well as an IT upgrade. Working closely with its integration partner, Atos KPMG Consulting, CIMA articulated its customer-centric vision in the "PULSAR" program,...
- Tags: KPMG Consulting Inc., Oracle Corp., CRM Company, Administration, Atos, CRM, CIMA, Customer Relationship Management (CRM), Advertising & Promotion, Business Structures, Enterprise Software, Software, Marketing, Finance
- Case studies
- Hosted CRM Vendors - Who Delivers Positive ROI?
- In this webcast, the listener will discover how on demand CRM has grown up to deliver positive ROI. The listener will also learn who the top hosted CRM vendors are and why based on the latest Nucleus Research Scorecard findings. Plus, the listener will hear about the RightNow Technologies approach...
- Tags: Hosted CRM, CRM Company, ROI, RightNow Technologies, Roi/Tco, Customer Relationship Management (CRM), Enterprise Software, Finance, Managerial Accounting, Software
- Webcasts
- Market profile: A comparison of CRM vendors
- In 2005, there are six large companies vying for the enterprise to mid-level CRM market. This market profile will give you a basic overview of what each company has to offer, as well as provide the general contact information you can use to begin vetting the potential of each CRM...
- Tags: TechRepublic Inc., CRM Company, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- Download resources 2005-01-24
- Image: Salesforce's mashup tools
- The hosted CRM company's upcoming release will include a new framework for customizing online business software.
- Tags: Salesforce.com Inc., CRM company, business software, hosted CRM, software, mashup, tool
- Image galleries 2006-09-13
- Jump-start your IT career in customer support
- If you're looking to enter the IT job market, help desks are a great place to start. Find out why in this Tech Watch column.Once considered the bottom of the technology job heap, customer support jobs have gained much-deserved respect thanks to the renewed emphasis on customer relationship management CRM...
- Tags: Customer relationship management (CRM), Advertising & Promotion, Enterprise software, information technology, Bob Weinstein, CRM, Convergys Corp., CRM company, job
- Technical articles 2001-08-08
Additional Resources
- Nowhere to Run, Nowhere to Hide
- Too many articles on Customer Relationship Management CRM begin by harking back to the Gartner 2001 prognostication that over 50% of CRM projects fail. Neither of these are of the slightest practical use to marketer or business manager alike, both of whom are intent only on understanding why many CRM...
- Tags: CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers
- Learn About the First Hosted CRM Solution Just for Financial Services
- Hosted CRM solutions can play a vital role in your overall CRM strategy. But plain vanilla CRM with expensive customizations will not take your company where it needs to go. This web seminar explains how the exciting newly hosted CRM offering can help you better manage your client relationships. This...
- Tags: Hosted CRM, Financial Service, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Webcasts
- Get Your CRM to Work the Way You Do, Not the Other Way Around
- If a business deals in buildings and developments, the CRM tool should be able to track them. If a business links candidates to job openings, CRM should be customized to track those entities. A person should not be forced to manage his or her business using terms or objects that...
- Tags: CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers
- Learn About the First Hosted CRM Solution Just for Insurance Professionals
- Hosted CRM solutions can play a vital role in your overall CRM strategy. But plain vanilla CRM with expensive customizations will not take your company where it needs to go. This web seminar explains how the new hosted CRM offering can help you better manage your client relationships. At this...
- Tags: Hosted CRM, Siebel Systems Inc., Insurance, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Webcasts
- Sage CRM SalesLogix Helps Seattle Times Keep Advertisers
- When The Seattle Times Co. realized it was losing advertising revenues because it was losing track of its advertisers, the company began looking for a solution. The company wanted an approachable and intuitive tool that sales reps could use to capture who they were talking to and share that information....
- Tags: Sage CRM SalesLogix, Sage Software, Advertiser
- Case studies
- CRM Best Practices
- Finding the right CRM solution is critical, especially for small businesses, where finding, keeping and adding customers is crucial and cash flow can be tight. So before a person even starts talking to CRM vendors he should consider the words of advice given in this paper. Not all CRM products...
- Tags: Jupitermedia Corp., CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- White papers 2005-07-21
- Hosted CRM Buyer's Guide
- Learn what a Hosted CRM system can do for you and understand what issues you should consider during your decision-making process. In the market for a CRM solution? This white paper outlines the general benefits and drawbacks of hosted vs. on-premise CRM solutions, and lists the basic...
- Tags: benefit, CRM, CRM solution, decision-making, hosted CRM
- White papers 2007-01-01
- On-Demand CRM
- blog rootCRMCRM advantages. I am using White Papers on our website to generate leads that are sent to our CRM. Anyone have any experience here?CRMInteresting.
- Tags: Advertising & Promotion, Customer relationship management (CRM), Enterprise software, susan_kolb@..., CRM, on-demand
- Discussion threads 2006-06-25
- Harte-Hanks Improves CRM Processing by 70% With SyncSort
- At Harte-Hanks Ltd., a leading provider of CRM solutions processes huge volumes of customer data to unearth the wealth of strategic information that fuels the CRM services the company provides its clients. Data quality is key to the creation of single, integrated views of customers, a vital step in any...
- Tags: Data Quality, Syncsort, CRM, Harte-Hanks, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- Case studies
- about CRM Microsoft and exchange?
- Hello all,Have anyone implemented CRM MS and what about its workflow with Exchange? What are its differences with workflow in Lotus Notes? I implemented notes many times and see the workflow in notes runs good. But I still don't see any companies here use CRM and Exchange, I just want...
- Tags: Customer relationship management (CRM), Process improvement, Enterprise software, CRM, workflow, MS-CRM
- Discussion threads 2005-11-10
- Avanza Solutions - CRM Software
- My firm is considering purchasing CRM-in-a-box software from Avanza Solutions. Has anyone ever heard of them and if so are there any thoughts about this product and this vendor?ThanksRe: Avanza CRMThe Avanza CRM is really good. It is deployed on many places in Middle East and Asia. It is very...
- Tags: CRM, CRM software, IT IS, phurrballe@..., software, Solutions
- Discussion threads 2004-11-06
- Let CRM Drive Your Supply Chain
- By now, one will have probably implemented CRM programs and built his or her CRM database. One will have recognized that CRM is a necessary tool, rather than a luxury, to do business in a competitive age. The fact that many retailers have yet to optimize and integrate their CRM...
- Tags: Supply Chain, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers
- Implementing a CRM Scorecard - Part II : Selecting Strategic CRM Measures
- A powerful tool for performing the first step in creating an enterprise CRM Scorecard is the CRM Strategy Map. The CRM Strategy Map allows an organization to clearly and visually communicate its CRM strategy to all stakeholders and guides a CRM strategy team in identifying what should be measured to...
- Tags: CRM, CRM Strategy Map, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers
- Essential CRM Pack
- Is your mind made up on CRM. Free CRM Resource Kit Download. In a recent survey* over 50% of companies stated that they now use a CRM Solution with over 78% reporting a positive or very positive outcome. Isn't it time that you started to think...
- Tags: CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers 2006-04-03
- Grant Thornton Brings CRM Under Control With Sage CRM SalesLogix
- Few years ago, Chicago-based Grant Thornton had CRM software applications scattered throughout a dozen offices. Included were ACT! by Sage - the most common - as well as GoldMine from FrontRange Solutions, TeleMagic, Excel spreadsheets, and various homegrown concoctions. Each office had a stand-alone database. The company was ready to...
- Tags: Sage CRM SalesLogix, GoldMine, Sage Software, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- Case studies
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