TechRepublic Resources
- Avaya Voice Portal Gives Language Line the Reliability, Flexibility, and Scalability for New Interpretation Service
- When Language Line Services launched Your World, Your Language, the first free service that helps limited-English speakers buy business services, it needed a partner that could leverage Intelligent Communications to bring the offer in on time and on budget, while laying the foundation for future growth. In order to provide...
- Tags: Voice, Scalability, Avaya Inc., Portals, Web Technology, Business Structures, Internet, Finance
- Case studies
- Business Software Vendor Gives Customers and Partners a Powerful Customization Tool
- Solgenia Corporation provides its partners and customers with a highly customizable suite of integrated end-to-end business software, which includes ERP, SCM, CRM, BI, and ECDM components. The company wanted to provide a software customization toolset that would guarantee its customers a fast return on investment. By integrating Microsoft Visual Studio...
- Tags: Partnership, Business Software, Microsoft Corp., Customization, Tool, Productivity, Business Structures, Tools & Techniques, Enterprise Software, Finance, Management, Software
- Case studies
- SumTotal Systems Case Study: Symbol Technologies
- To become more competitive, Symbol Technologies started moving away from its barcode product line, which had become a commodity business, and into mobility products. These products were much more complex, requiring new selling and implementation skill sets for the company's channel partners. Without an infrastructure, Symbol could not provide certifications,...
- Tags: SumTotal Systems, Symbol Technologies Inc., Business Structures, Finance
- Case studies
- Developers Modernize Microsoft Dynamics SL Code to Enhance User and Partner Experience
- Microsoft offers Microsoft Dynamics SL software to help companies manage their businesses successfully. Microsoft plans to support the business management solution for years to come and provide the best possible experience for customers and for the certified partners that develop applications that extend the software's capabilities. In less than eight...
- Tags: Microsoft Dynamics, Developer, Partnership, Microsoft Corp., Business Structures, Tools & Techniques, Microsoft Development Tools, Strategy, Finance, Management, Development Tools, Software Development, Software/Web Development
- Case studies
- Radiology Group Cuts Diagnostic Report Turnaround Time From Hours to Minutes
- Antelope Valley Outpatient Imaging Center analyzes radiology images to diagnose medical conditions and wanted to expand its staff of radiologists to handle more cases. The competitive diagnostic marketplace demanded not only cost containment but also faster turnaround of radiology reports. However, the high cost of transcribing the radiologists' dictations and...
- Tags: Turnaround, Microsoft Corp., Antelope Valley Outpatient Imaging Center, Document Management, Business Structures, .Net, Enterprise Software, Software, Finance, Managerial Accounting, Software Development, Software/Web Development
- Case studies
- School District Partners With Parents for Students~ Success
- Anoka-Hennepin School District, the largest public school district in the state of Minnesota, is dedicated to effectively educating each of its students for success. When the school board chartered the district to improve communications with parents by providing a variety of services and information online, the Anoka-Hennepin technology team began...
- Tags: Hewlett-Packard Co., Partnership, Microsoft Corp., Microsoft Windows Server 2003, Portals, Servers, Corporate Governance, Microsoft Windows Active Directory, Business Structures, Microsoft Windows, Operating Systems, Software, Internet, Hardware, Business Operations, Corporate Law, Directory Services, Enterprise Software, Finance
- Case studies
- When It Comes to Business Integration, IBM Business Partner DATASKILL Has All the Right Numbers
- Established in 1981 in San Diego, California, DATASKILL specializes in application integration and database engineering. These days, the solutions provider finds its value proposition strengthened by IBM PartnerWorld Express Advantage and, specifically, IBM Solutions Builder Express (SBE). This tool set is helping the firm penetrate its target market: small and...
- Tags: Partnership, IBM Corp., Integration, Application Integration, Business Structures, Storage, It Services, Databases, Middleware, Software Development, Software/Web Development, Finance, Hardware, Enterprise Software, Software, Data Management
- Case studies
- Raglan Housing Association Works Together With Dell Services and Mitigates the Risks Associated With Business Critical IT Projects
- Raglan supports front-line housing staff through to its Housing Services Centre (HSC), which offers residents a single point of contact for all their housing enquiries. Owning and managing 10,000 homes in 95 local authority areas and with a further 1,900 homes at different stages of development, Raglan Housing Association needed...
- Tags: Dell Computer Corp., Information Technology, Business Structures, Strategy, Finance, Management
- Case studies
- Location Partner on the Road to Building Business
- Competitive Computing, Inc. is a consulting firm offering strategic planning, application development, website design, enterprise infrastructure environments, and managed support services. The company was seeking to increase revenues and expand into new markets. Using the power of MapPoint Web Service, the company is developing location solutions for government, retail and...
- Tags: Partnership, Microsoft Corp., Government, Software Development, Strategic Planning, Business Structures, Web Site Development, Outsourcing, It Services, Strategy, Software/Web Development, Management, Finance, Internet, It Operations, Business Operations, Outsourcing & Subcontracting
- Case studies
- Hull Equips Its Students for the Real World With New Leading-Edge MSc Degree Course
- Hull University was founded in 1928. The University has prided itself on being able to offer a unique blend of traditional teaching and research coupled with real-world theory and practice. In April 2002, The University attended a Microsoft conference where the Microsoft Shared Source Code and Shared Source Common Language...
- Tags: Microsoft Corp., Hull, University, Business Structures, Finance
- Case studies
- Real Estate Title Insurer Doubles Productivity With Innovative Business Application
- As an information-intensive business, Title First Agency realized that its profitability depended in large part on the efficiency and accuracy of its data processing. But the company could not find an off-the-shelf title processing system that truly fit its business model. So Title First teamed up with Software Architects (SARK),...
- Tags: Solution, Partnership, Business Application, Microsoft Corp., Real Estate, Business Structures, Enterprise Software, Finance, Software
- Case studies
- Redline Communications Inc., Wired for Success With Soffront CRM
- Redline Communication Inc. is a rapidly growing, privately held Canadian company located in the greater Toronto area. The company focuses on innovations in the broadband fixed wireless industry. The company's first priority was to provide superior customer service and support to their channel partners, as Redline has an indirect sales...
- Tags: Wired Inc., Redline Communications Inc., Business Structures, Help Desk, Strategy, Finance, It Operations, Management
- Case studies
- TechNet Webcast: Working With the VHD File Format in Virtual Server 2005 (Level 300)
- Microsoft has set the Virtual Hard Disk (VHD) file format as the standard for running and managing virtual machines using Microsoft Virtual Server 2005. The VHD file format provides for a range of disk types, including dynamically expanding, linked, undo, and differencing disks. This webcast provides detailed information about the...
- Tags: Image Management, Microsoft Virtual Server, Disk, Webcast, Microsoft Virtual Server 2005, Microsoft Corp., Microsoft TechNet, Business Structures, Finance
- Webcasts
- Productivity Point International Case Study: PP&L, Inc.
- Pennsylvania-based PP&L delivers electricity to 1.3 million customers in the eastern part of the state. When it comes to keeping employees plugged in with the latest technologies, the Fortune 500 company partners with Productivity Point as its expert connection in training, help desk support, and consulting services. With the advent...
- Tags: Training, Help Desk, Workforce Management, Call Centers, Business Structures, It Operations, Human Resources, Finance
- Case studies
- Bringing Best in Class Training to Dispersed Students
- SetFocus firmly believes that hands-on involvement and the classroom interaction - student to student and instructor to student - enhances the training experience by maintaining attention and reducing attrition. SetFocus was also looking for more than just a product provider. Given the risks of a poorly developed solution - student...
- Tags: Student, Training, Workforce Management, Business Structures, Human Resources, Finance
- Case studies
- Building and Design Firm Enhances Collaboration by Integrating Data
- Cooperativa Architetti e Ingegneri Rggio Emilia PROgettazione (CAIREPRO) manages construction projects throughout Italy, working closely with architects, construction companies, and public and private organizations sponsoring building projects. To compete against larger firms with expensive enterprise planning systems, CAIREPRO needed a way to efficiently collect many different kinds of data and...
- Tags: Collaboration, Microsoft Corp., Construction, Business Structures, Microsoft Office, Finance, Office Suites, Software
- Case studies
- Scalix Partner Grows Email and Calendaring Business With Linux-Based Exchange Alternative
- SCHMIEDER it-solutions GmbH, located in southern Germany not far from Stuttgart, is a full service IT resale partner taking a comprehensive approach to customer satisfaction starting with project planning and installation to subsequent product support, including managed services. SCHMIEDER evaluated a number of Linux messaging solutions, seeking the best Linux-based...
- Tags: Scalix Corp., Partnership, E-mail, Scalix Partner, Linux, Business Structures, UNIX, Operating Systems, Open Source, Groupware, Software, Finance, Enterprise Software
- Case studies
- Software Testing for an Operational Risk Management Solution
- A US based ISV providing Operational Risk Management Solutions to large enterprises. The company wanted a competent offshore Software Testing partner who can work in sync with their development and testing teams on a continuous basis. This will enable them to deliver quality software in a rigid time frame giving...
- Tags: Software, Software Testing, Risk Management, Business Structures, Tools & Techniques, Finance, Management
- Case studies
- Avaya Case Study: Grupo REDE
- Grupo REDE operates eight power companies in Brazil and serves approximately 12 million customers (2.9 million households) nationwide. The company needed a call center platform that would support an increasing number of incoming calls and enhance agent productivity through improved mobility and flexibility. The company opted for a contact center...
- Tags: Avaya Inc., Grupo REDE, Call Centers, Business Structures, Real Estate, Customer Relationship Management (CRM), It Operations, Finance, Business Operations, Enterprise Software, Software
- Case studies
- The 2006 FIFA World Cup Germany: Mobility and the Competitive Advantage
- Since becoming a trusted FIFA World Cup partner in 2001, Avaya has helped bring the excitement of the world's most popular sport to an estimated total global audience of 30 billion fans. The challenge was to provide ultra secure around-the-clock voice and data communications for over 20,000 on-the-move end-users in...
- Tags: Competitive Advantage, FIFA, Mobility, Avaya Inc., World Cup, Business Structures, Team Management, Strategy, Finance, Management
- Case studies
