TechRepublic Resources
- Mobilkom Austria Simplifies Communication Services Delivery in a Fast-Moving Market
- Mobilkom austria needed to find an integration solution that could cope with the complexity of provisioning - connecting many customers to a wide and growing range of services - as quickly and efficiently as possible. That complexity encompasses an array of business and operational support systems: customer interfaces, delivery channels,...
- Tags: IBM Corp., Mobilkom Austria, Business Services, Advertising & Promotion, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- Case studies
- Lucent Meets the Tight Timeframes of a Large North American Service Provider
- A large North American service provider recognized that many of its newly acquired offices were not adequately maintained and had extensive power and alarm problems, including under- and oversized power plants, equipment that was not connected to office alarms, and alarms that failed when tested. The service provider lacked the...
- Tags: Lucent Technologies Inc., Service Provider, Business Services
- Case studies
- Cisco Systems Powers Chunghwa Telecom's Latest Managed Services for SMEs
- Chunghwa Telecom is the leading telecom service provider in Taiwan. In today's highly competitive market, it is important for them to become an all-round service provider, especially after their recent privatization effort. To innovate their business model and grow revenue continuously, the company has aligned with a strategic partner to...
- Tags: Chunghwa Telecom, Managed Services, Small And Medium Enterprise, Cisco Systems Inc., Business Services, Networking
- Case studies
- Omani Mobile Company Increases Productivity After Deploying Standardised IT Infrastructure
- Oman Mobile Telecommunications is the dominant mobile telecommunications service provider in the Sultanate of Oman. In 2006, the company decided to standardise its IT infrastructure to meet business challenges and improve customer service by using the Microsoft Infrastructure Optimisation Model (IOM). Microsoft Services has provided Oman Mobile with a roadmap...
- Tags: Mobile, Information Technology, Microsoft Corp., Oman Mobile Telecommunications, Microsoft Services, Advertising & Promotion, Business Services, Strategy, Marketing, Management
- Case studies
- Hewlett-Packard Case Study: Microsoft Internal Internet Service Provider
- The Microsoft Internal Provider delivers Internet Service Provider (ISP) services to internal clients. To rapidly accommodate increased usage, Microsoft Internal Provider found it necessary to add storage to existing servers or acquire more servers. Such an approach created additional management complexity and did not provide the long-term solutions they were...
- Tags: Hewlett-Packard Co., Microsoft Corp., Internet Service, Microsoft Internal Provider, Internet Service Providers (ISPs), Storage, Internet, Business Services, Hardware
- Case studies
- Expert Strategies for Reducing the Risks of an SaaS Relationship
- With promises of strong return on investment, low overhead and rapid application deployment, Software as a Service (SaaS) and Application Service Provider (ASP) solutions have begun to skyrocket in popularity. Solutions for customer relationship management, payroll, human resources, and many more are now available on-demand. But as compelling as...
- Tags: Software, Strategy, Software-as-a-service, Iron Mountain Inc., On-demand, Application Service Provider, Service Provider, Software As A Service (SaaS), Application Service Providers (ASPs), Web Hosting, Business Services, Emerging Technologies, Internet
- Webcasts
- Metreon Case Study: Netopia's Hot Spot Unwires Sony's Metreon
- Sony's Metreon, San Francisco's "mallternative" in the South of Market neighborhood, attracts a crowd as diverse as the city it calls home. Visiting conventioneers from the adjacent Moscone Center, tourists of all ages and nationalities and curious Bay Area locals all flock to the modern San Francisco landmark to experience...
- Tags: Sony Corp., Netopia Inc., Business Services, Wireless LANs, Broadband Internet, Telecommunications, Wireless
- Case studies
- Novell Case Study: Agiliti
- Agiliti is a leading ASP enabler and eServices provider. Agiliti is working with software suppliers such as Microsoft, Great Plains Software, eALITY, Intershop, and InfoSpace. The company delivers its applications and services to businesses through a variety of channel partners, which include system integrators, Web developers, horizontal and specialty business...
- Tags: Novell Inc., Agiliti, Business Services, Tools & Techniques, Internet Service Providers (ISPs), Sun Solaris, Management, Internet, Operating Systems, Software
- Case studies
- Optimizing Data Center Operations for Greater Service Availability and Higher Customer Satisfaction
- While data centers are often seen as cost centers, they can also be optimized so that they can actually serve as revenue drivers. For example, in service provider organizations data centers serve as critical revenue drivers by providing the platforms for service offerings. In order to improve contribution margins from...
- Tags: Data Center, BladeLogic, Service Provider, Customer Satisfaction, Data Centers, Business Services, Storage, Hardware, Data Management
- Webcasts
- Informatikzentrum Niedersachsen Implements Virtual Directory to Research and Gather Information
- Informatikzentrum Niedersachsen (izn) is the service provider for IT technologies for the German state of Lower Saxony. The company wanted to lower Saxony's state administration Saxony by implementing future oriented IT technologies for e-government. The challenge was to build a statewide directory service as administrative information base, providing a standardized...
- Tags: Oracle Corp., Network, Information Technology, Environment, E-government, Business Services, Strategy, Government, Management
- Case studies
- Danbury Hospital: Shorter Stays, More Visits With No More Staff
- Danbury Health Systems (DHS) wanted to reduce patient waiting times at Danbury Hospital, a key satisfaction driver within the community, but process changes were required to allow this to happen. The emergency department (ED) had existing ED software for some of its processes; however, it was not using the entire...
- Tags: Hospital, IBM Corp., Business Services
- Case studies
- Ground-Breaking Transformation Helps Croydon Council Keep Customers First
- London Borough of Croydon needed to meet its e-Government targets and significantly improve its customer services. In order to achieve these goals, Croydon Council planned a major transformation across their business that would move resources from the back-office to the frontline, and deliver excellent service for superior value for money....
- Tags: Capgemini, E-government, Business Services, Business Structures, Customer Relationship Management (CRM), Government, Finance, Enterprise Software, Software
- Case studies
- Crafting Service Providers: Creating a Versatile Reporting Package
- In this paper, the author will step through the process of creating the three key programs needed in OverloadCheck's reporting package, as well as some important utilities and functions called by these programs. In the process, the author will showcase techniques the reader is likely to find helpful in many...
- Tags: Oracle Corp., Business Services, Productivity
- White papers
- NHK Gakuen: Web Replaces Paper to Improve the Learning Experience
- NHK Gakuen faced declining student enrollment due to competition and student dissatisfaction with the institution's traditional manual, paper-based correspondence methods. To improve its responsiveness to its students and increase its teachers' productivity, NHK Gakuen had to streamline its communication methods to provide a means for faster, more efficient and more...
- Tags: Web, NHK, IBM Corp., Business Services, Portals, Web Technology, Internet
- Case studies
- CapWIN Project Enables Seamless Emergency Communication With IBM WebSphere
- Supporting first responders such as police officers, firefighters and emergency medical responders is a key element of the U.S. homeland security strategy. CapWIN's goal is to smoothly integrate transportation and public safety data and voice communication systems. CapWIN needed to establish advanced, interoperable mobile data communication functionality to improve communication...
- Tags: IBM WebSphere, IBM Corp., CapWIN, IBM Business Consulting Services, Transportation, Business Services, Homeland Security, Advertising & Promotion, Government, Marketing
- Case studies
- CARF Manages Growing Demand for Accreditation With Pivotal Solution
- Consumers of human services are demanding higher standards and greater accountability from service providers. CARF is a not-for-profit accrediting body that is addressing this problem by establishing customer-driven standards to help providers measure and improve the quality, value and outcomes of their services. To manage the vast and growing demands...
- Tags: CDC Software, Pivotal Corp., Standards, CARF, Partner Relationship Management (PRM), Quality, Business Services, Enterprise Software, Software, Business Operations
- Case studies
- Computacenter Case Study: National Grid UK
- National Grid Trancso is committed to applying technology to help enhance its overall efficiency and service standards. As part of its 'Staying Ahead' initiative, National Grid recognised that it could not only make substantial savings but also improve productivity by reducing its estate of area offices. Before National Grid could...
- Tags: Computacenter, National Grid Trancso, Business Structures, Business Services, Strategy, Finance, Management
- Case studies
- Cardinal Health Partners With IBM to Provide Top-Notch Healthcare
- Cardinal Health recently began to transition from a holding company to an integrated operating company so that it could go to market with integrated solutions in supply chain management, medication management, clinical services and manufacturing. The new company vision led to a redesign of IT operations away from a business-unit...
- Tags: Partnership, Cardinal Health Inc., IBM Corp., Supply Chain Management (SCM), Enterprise Resource Planning (ERP), Business Services, Business Structures, Operational Planning, Enterprise Software, Strategy, Software, Finance, Business Operations, Management
- Case studies
- Shanxi Heavy-Duty Automobile Boosts Productivity
- Shanxi Heavy-Duty Automobile Co., Ltd. (SXZX) manufactures military cross-country vehicles, trucks, chassis, and large coaches. The company wanted to install an integrated enterprise management platform to eliminate isolated islands of information and provide ability to analyze finance and sales information and offer decision-making support to management. They wanted to optimize...
- Tags: Enterprise Management, Oracle Corp., Business Management, Sales Strategy, Utility Computing, Business Services, Strategy, Sales, Management
- Case studies
- Oldenburgische Volkszeitung Delivers Newspaper Content Online
- Oldenburgische Volkszeitung wanted a solution that would quickly get the subscriber service content up and running and would be easily integrated with the existing pre-press and distribution systems. IBM Business Consulting Services developed a tailored approach to providing online content in PDF format and integrated the necessary software to implement...
- Tags: IBM Corp., Oldenburgische Volkszeitung, Business Services
- Case studies
