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- More Effective Business Service Management with a MetaCMDB
- As IT evolves towards a more business-aligned position, it must seek out new ways of working that support more effective operations, service creation and service delivery. These include technologies, processes and a culture that supports higher levels of accountability, as well as more dynamic responsiveness to business needs.This report looks...
- Tags: CMDB, Business Service Management, ASG Software Solutions
- White papers 2008-02-15
- Business Service Management Links IT Services to Business Goals
- Business Service Management helps establish IT as a strategic service supplier that streamlines customer transactions and enables business growth. While organizations will undertake BSM initiatives to align IT activities with business goals, the ultimate impact of Business Service Management goes beyond services - to strategic partnership in the business. Having...
- Tags: IT Services, Information Technology, Business Service Management, Computer Associates International Inc., BSM, Strategy, Management
- White papers 2008-01-01
- Vision for Dynamic Business Service Management
- Dynamic Business Service Management moves beyond traditional BSM to deliver the flexibility and innovation to support the agile enterprise, including enabling the IT organization to manage across technology silos and focus on the business processes they support, by providing deep insight into how the infrastructure aligns with processes and maintaining...
- Tags: Business Service Management, Vision, Computer Associates International Inc., Strategy, Operational Planning, Management, Business Operations
- White papers 2008-01-01
- Business Service Management Puts You Ahead of the ITIL V3 Curve
- With the release of IT Infrastructure Library ITIL version 3 (ITIL V3), it's clear that ones goal as an IT professional has changed. One is no longer tasked with aligning IT with the business. Now one's goal is to integrate IT with the business. The distinction between IT and the...
- Tags: Information Technology, Business Service, Business Service Management, ITIL V3, BSM, ITIL, Process Improvement, It Services, Quality, Business Operations
- White papers 2007-08-23
- ADP Leverages IBM Business Service Management (BSM) Solutions to Keep Corporate Payrolls Humming
- Automatic Data Processing, Inc. ADP is the market leader providing a wide range of employer-focused business process management services that require extensive processing, recordkeeping, technology, and best practices. There were several business initiatives and trends causing many customer problems and placing additional pressure on the Enterprise Systems Management & Monitoring...
- Tags: Service Management, Business Service Management, Payroll, Automatic Data Processing Inc., IBM Corp., Operational Planning, Business Process Automation, Strategy, Business Operations, It Operations, Management
- Case studies 2007-08-09
- Achieving Business Service Management Value Within Mainframe Environments
- Mainframes continue to evolve to meet changing business needs. Today's mainframes host critical data, process critical transactions, and host many essential components of customer-facing, Web-based applications. Although no longer the single dominant platform, mainframes remain vital to one's business. The evolution of the mainframe from a single dominant platform to...
- Tags: Information Technology, Business Service, Business Service Management, Mainframes, Servers, Hardware
- White papers 2007-07-19
- The Value of Business Service Management
- Proving and communicating the business value of IT services and investments is a constant challenge for CIOs. Since IT enables critical business processes, understanding and improving IT service delivery become even more crucial. Improving IT service quality improves the quality of the business. To achieve this, leading IT organizations have...
- Tags: Information Technology, Business Service Management, Strategy, Management
- White papers 2007-05-01
- Vantage Service Manager: A Technical Overview
- Vantage Service Manager provides a business service management solution that incorporates IT service measurement, visualization, reporting and improvement in line with IT Infrastructure Library ITIL Service Delivery. Additionally, by retrieving business metrics from transactional applications, Vantage Service Manager provides a core business activity monitoring capability. Vantage Service Manager measures service...
- Tags: Information Technology, Quality Management, Business Service Management, Compuware Corp., Vantage Service Manager, ITIL, Quality, Process Improvement, Strategy, It Services, Business Operations, Management
- White papers 2007-05-01
- Transforming IT Operations Through BSM
- The daily activities of IT Operations are important contributing factors that determine how well and how quickly an IT organization transitions to Business Service Management BSM. Transformation to BSM is not only for the top levels of an IT organization - it should permeate throughout the entire IT organization. Therefore,...
- Tags: Information Technology, Business Service Management, Strategy, Management
- White papers 2007-05-01
- BT Global Services Achieves 100 Percent Availability With Business Service Management Solution
- BT Global Services BT provides multisite organizations with the global connectivity to help their employees and customers communicate and collaborate, any time, any place, through any device. The company's challenge was to ensure the highest level of availability, performance and quality of a critical telecommunications provisioning service while keeping costs...
- Tags: Business Service Management, Provisioning, British Telecommunications, ITIL, Process Improvement, Telephony, It Services, Quality, Business Operations, Networking
- Case studies 2006-11-01
- Business Service Management for the SAP Environment
- Business Service Management BSM is recognized as the most effective approach for managing IT from the perspective of the business. The SAP family of applications power the business processes in more than 32,000 companies worldwide. Managing the availability and performance of the SAP applications that deliver critical business services enables...
- Tags: BMC Software Inc., Environment, Business Service Management, SAP AG
- White papers 2006-09-26
- Infrastructure Foundation for Business Service Management: An ITIL Approach
- Many businesses are looking for ways to demonstrate the value that IT makes to the bottom line. With an Information Technology Infrastructure Library ITIL framework guiding the business practices, one can improve processes through simplifying, consolidating, and standardizing. ITIL and Business Service Management BSM have much in common. The ITIL...
- Tags: Information Technology, Business Service Management, ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management
- White papers 2006-08-04
- Moving Toward Data Center Optimization: BMC Performance and Capacity Managed Services
- While Business Service Management BSM is elegant, simple, and powerful in theory, the IT directors and managers ultimately tasked with achieving it often face a far different reality: over-worked and under-staffed organizations engaged in a non-stop struggle to keep up with daily demands. Bogged down in tactical minutia, many IT...
- Tags: BMC Software Inc., Managed Services, Data Center, Performance, Optimization, Information Technology, Business Service Management, Data Centers, It Management, Storage, Strategy, Hardware, Data Management, It service Management, Management
- White papers 2006-07-25
- Implementing Resource Management: Using Business Service Management Principles
- How would a person schedule one thousand servers in three different locations so that he or she could test software from four separate locations? One might start with spreadsheets and white boards, but would realize quickly that the customers require heavy-duty scheduling and request processing. For a heterogeneous computer environment...
- Tags: Software, BMC Software Inc., Environment, Software Testing, Business Service Management, Resource Management, It Management, It service Management
- White papers 2006-07-17
- BMC Service Impact and Event Management: A Path to Effective Business Service Management
- This paper explores the need for service impact and event management solutions, as well as the criteria needed for these solutions to operate effectively while contributing to an organization's ability to achieve Business Service Management BSM. BSM is the most effective approach for managing IT from the perspective of the...
- Tags: BMC Software Inc., Business Service Management, It Management, It service Management
- White papers 2006-07-17
- Service Level Management: A Path to Effective Business Service Management
- This paper explores the need for a service level management solution, as well as the criteria needed for that solution to operate effectively while contributing to an organization's ability to achieve Business Service Management BSM. BMC provides a solution that fits those criteria. The BMC Service Level Management Route to...
- Tags: BMC Software Inc., Business Service Management, Service Level Management, Service Management, It Management, It Operations, It service Management
- White papers 2006-06-29
- Cerner Takes Business Service Management Approach to Ensure Availability of Critical Healthcare Systems
- Cerner Corporation is the leading supplier of information technology to the healthcare industry. Cerner wanted to connect the appropriate persons, knowledge, and resources to achieve optimal healthcare outcomes. The challenge was to link IT components to the goals of the business to ensure availability of applications that support healthcare systems....
- Tags: Cerner Corp., BMC Software Inc., Business Service, Business Service Management, Health Care, Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Human Resources
- Case studies 2006-06-01
- BMC Evolves Identity-Aware Business Service Management
- Of late BMC announced an expansion of its Identity-aware Business Service Management BSM solution, enabling more advanced workflows, speeding the implementation and enhancing change processes in BMC's already popular Atrium platform. By leveraging the integrated suite of BMC's Atrium products, these new capabilities extend existing BSM solutions in a next-generation...
- Tags: BMC Software Inc., Aware, Service Management, Business Service, Business Service Management, Identity, It Management, It service Management
- White papers 2006-06-01
- Best Practices for Modeling Business Entities in the BMC Atrium CMDB
- Business Service Management BSM includes the practice of managing information systems in the context of the business services they support. In order to connect these systems to the supported business services, it is desirable to combine the services, processes, and activities modeled by business process designers with the models created...
- Tags: BMC Software Inc., CMDB, Business Service Management, Best Practice, Modeling, It Management, It service Management
- White papers 2006-05-18
- The 7 Steps to Business Service Management
- The new imperative in IT management is the ability to manage the technology infrastructure within the context of the business services that depend on it. Whether called Business Service Management BSM or end-to-end IT Service Management ITSM, the goal is to understand how the health of individual components within a...
- Tags: Information Technology, Business Service Management, Service Level Management, Strategy, It Operations, It service Management, Management
- White papers 2006-05-01
