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- Top 10 IT headlines for July 8: Offshoring hurts customer satisfaction, Juniper sees enterprise biz as healthy
- Top 10 IT headlines for Tuesday, July 8, 2008: Offshore outsourcing hurts customer satisfaction, Juniper CEO sees healthy enterprise business, alternatives to iPhone 3G, Richard Stallman blasts retiring Bill Gates, and more. by Jason Hiner
- Tags: Apple iPhone, Information Technology, Juniper Networks Inc., Customer Satisfaction, Back-office, Techweb, Offshoring, 3G, Strategy, Product Marketing, Outsourcing, Cellular Phones, Consumer Electronics, Personal Technology, Management, Marketing, It Operations, Business Operations, Outsourcing & Subcontracting, Jason Hiner
- Blog posts 2008-07-08
- Microsoft BackOffice Helping Citizens Gain Access to City Services
- New York City, in its efforts to use technology to reinvent government and bring City services closer to where citizens live and work, found at least one solution in information kiosks. A key vendor in the kiosk project, ObjectSoft Corp., used the Microsoft BackOffice Server Suite to create sophisticated functions...
- Tags: Microsoft Access, Microsoft BackOffice, Kiosk, Microsoft Corp., Back-office, Government, Operational Accounting, Enterprise Software, Finance, Software
- Case studies
- Global Infrastructure Reduces Operational Costs and Increases Commercial Agility
- To enable its strategy of growth through acquisition and the fast integration of new locations, Continental Corporation has implemented a scalable, global IT infrastructure that delivers a standard desktop environment. It also supports the efficient management of global licenses. Microsoft Windows Server 2003 and Active Directory, supported by Microsoft Windows...
- Tags: IT Infrastructure, Solution, Information Technology, Microsoft Corp., Back-office, Infrastructure, Microsoft Windows, Microsoft Windows Server 2003, Operational Accounting, Strategy, Operating Systems, Software, Finance, Management
- Case studies
- Back-Office Integration Cuts Time to Ship by More Than Half
- When Code 3 Collectibles began selling high-quality, limited-edition precision models of fire and rescue equipment to collectors, the company's CIO knew that they needed a Customer Relationship Management CRM system that would tie its front- and back-office data together. The company looked at many solutions, including PeopleSoft, Onyx, Pivotal, and...
- Tags: Sage Software, Back-office, Integration, Operational Accounting, Finance
- Case studies
- Fast-Growing Manufacturer Steps Up Customer Service Efforts With CRM Solution
- The Orthotic Group's fixation with feet has made it one of Canada's fastest-growing companies. But, like many organizations, The Orthotic Group found its potential constrained by a business system that simply couldn't keep pace with the company's rapid growth. The system was prone to frequent crashes, it was difficult to...
- Tags: Customer Service, CRM Solution, Microsoft Corp., Back-office, CRM, Orthotic Group, Customer Relationship Management (CRM), Product Marketing, Sales Strategy, Operational Accounting, Enterprise Software, Software, Marketing, Sales, Finance
- Case studies
- Northumberland County Council Streamlines Back Office, Cuts Costs, and Improves Customer Value
- Northumberland County Council is one of the largest councils in northeast England. The council wanted to reengineer back office financial management and purchasing processes to comply with government's Best Value Performance Indicators for cost, efficiency, and quality. The challenge was to cut overhead and improve customer service by giving citizens...
- Tags: Oracle Corp., Council, Back-office, Northumberland County Council, Financial Management, Financial Accounting, Operational Accounting, Investment, Enterprise Software, Financial Planning, Finance, Software
- Case studies
- Oracle Case Study: Ordnance Survey
- The world's leading mapmaker for more than 200 years, U.K. government agency Ordnance Survey OS provides local councils, utility companies, and private sector organizations with the most comprehensive, reliable datasets in Britain. The agency was unable to integrate online ordering with its multi-vendor customer support, invoicing and back-office applications to...
- Tags: Oracle Corp., Survey, Back-office, Web Technology, Operational Accounting, E-business/E-Commerce, Advertising & Promotion, Finance, Internet, Marketing
- Case studies
- Blackpool Council Lays the Foundation for Shared Services and Massive Gains in Back-Office Efficiency
- Blackpool Council wished to modernise its IT infrastructure to improve the efficiency of its back-office services and provide an Adaptive Infrastructure that provides the foundation on which to host shared services. In addition, it needed to implement a solution for business continuity to comply with government legislation. The company assessed...
- Tags: Hewlett-Packard Co., Information Technology, Back-office, Strategy, Operational Accounting, Management, Finance
- Case studies
- Oracle Case Study: Remy Corporation
- Since 2001, The Remy Corporation has experienced rapid growth - almost 200 percent from Q1 2003 to Q1 2004 - and the company wanted to move from a tactical to a strategic position in operating its business to maintain growth and competitiveness. In upgrading from Oracle's PeopleSoft Enterprise for Staffing...
- Tags: PeopleSoft Inc., Oracle Corp., Back-office, Operational Accounting, Finance
- Case studies
- Oracle Case Study: Robbins Bros.
- Branded the "World's Biggest Engagement Store," Robbins Bros. has captured the bridal jewelry market, specializing in engagement rings, as well as gifts and services around a couple's romance. The company wanted to integrate disparate systems to create a common platform and business strategy, linking front office and back office data...
- Tags: Oracle Corp., Back-office, Operational Accounting, Customer Relationship Management (CRM), Enterprise Software, Finance, Software
- Case studies
- Everett Silvertips Recruit Microsoft Small Business Server 2003 for Inaugural Season
- As a minor league hockey team kicking off its inaugural season, the Everett Silvertips needed a complete, stable, and secure IT solution that could run their business-critical line of business application and their back-office operations. SeaDak Solutions combined the off-the-shelf capabilities of Microsoft Windows Small Business Server 2003 with its...
- Tags: Microsoft Windows Small Business Server, Line Of Business, Microsoft Corp., Back-office, Microsoft Windows Small Business Server 2003, Data Management, Operational Accounting, Roi/Tco, Finance, Managerial Accounting
- Case studies
- From Back Office to Boardroom: Maximizing Business Intelligence Value With a BI Scorecard (Part 2)
- Business Intelligence is often misunderstood. End-users want it fast, management wants it cheap, and the business needs it well executed. How does a BI practitioner accomplish all three? The presenters of this webcast will discuss the BI development lifecycle - from the initial business case through desktop delivery and support...
- Tags: Back-office, Pricing, Business Intelligence, Tools & Techniques, Databases, Enterprise Software, Marketing, Software, Data Management, Management
- Webcasts
- Associated Students UCLA Used Microsoft BackOffice to Significantly Expand Its Retail Stores
- With development assistance from AMULET Consulting, ASUCLA mounted an aggressive Web-based expansion to its retail stores, building an ambitious series of electronic commerce sites based entirely on Microsoft BackOffice Server Suite and the Microsoft BackOffice family of Server products. ASUCLA needed to streamline its earlier mixture of UNIX and Microsoft...
- Tags: University Of California At Los Angeles, Microsoft BackOffice, Microsoft Corp., Back-office, Microsoft Windows NT, Operational Accounting, Retail, Microsoft Windows, Servers, Operating Systems, Software, Finance, Hardware
- Case studies
- Oracle Case Study: AGA Linde Healthcare
- With increasing competition in its market, AGA Linde Healthcare realized it needed a solution that would provide deeper knowledge of the customer so that the company could provide products and services to meet customer needs and stay competitive. AGA Linde Healthcare selected Oracle's PeopleSoft Enterprise Customer Relationship Management CRM to...
- Tags: Oracle Corp., Back-office, Sales Strategy, Sales Force Management, Operational Accounting, Sales, Finance
- Case studies
- mySAP CRM Integrates With Back-Office Software to Support New Online Sales Channel
- Based in Long Beach, Calif., Pioneer Electronics USA, Inc. Pioneer is the sales and marketing arm of the consumer electronics firm Pioneer North America. The company faced challenges wherein the consumer electronics environment was becoming increasingly competitive and price erosion was deteriorating profitability. Pioneer used the mySAP Customer Relationship Management...
- Tags: mySAP, Pioneer Electronics, Environment, Back-office, mySAP CRM, CRM, Customer Relationship Management (CRM), Sales Strategy, Enterprise Software, Software, Sales
- Case studies
- The Power of Currency: Achieving High Performance With Right-Time Information
- In an industry whose stock in trade is information, there is perhaps no greater need than quick and easy access to high-quality data. Whether it's a trader, investment manager, risk or compliance officer or back-office staff, each job depends on ready access to the relevant data at time of need....
- Tags: Compliance, High-performance, SAS Institute, Back-office, Basel II, Operational Accounting, Financial Services, Finance
- White papers
- Qatar Fuel Additives Company Limited Integrates Back Office to Improve Performance
- Qatar Fuel Additives Company Limited QAFAC was founded as part of Qatar's national strategy to diversify its petrochemical base and expand its downstream industries. QAFAC wanted to establish an integrated Enterprise Resource Planning ERP system. The challenge was to manage and support assets and maintenance processes and provide metrics to...
- Tags: Oracle Corp., Performance, Back-office, Qatar, Operational Accounting, Enterprise Software, Finance, Software
- Case studies
- Selects mySAP Customer Relationship Management With SAP Online Store to Increase Sales and Improve Customer Service
- VSE, a leading provider of energy services, saw an opportunity to improve its ordering and fulfillment processes while improving customer service. By implementing SAP Online Store a key capability of mySAP Customer Relationship Management, they now provide online ordering and tracking, anytime. Additionally, VSE has optimized back-office integration. Processes are...
- Tags: mySAP, Customer Service, SAP AG, Online Store, Sales, Back-office, mySAP CRM, Customer Relationship Management (CRM), Enterprise Software, Operational Accounting, Software, Finance
- Case studies
- E-Procurement Provider Helps Small and Medium Enterprises Manage Back-Office Systems
- IMPAQ created Supplier Portal to help Small and Medium-sized Enterprises SMEs maximise the efficiency benefits and savings of e-procurement. To help SMEs integrate their back-office systems with the IMPAQ Supplier Portal, the company created spConnect, which allows customers to view purchase orders, check outstanding invoices, and return messages to suppliers...
- Tags: Small And Medium Enterprise, E-procurement, Microsoft Corp., Back-office, Smb/Sme
- Case studies
- From Back Office to Boardroom: Maximizing Business Intelligence Value With a BI Scorecard (Part 1)
- Business Intelligence is often misunderstood. End-users want it fast, management wants it cheap, and the business needs it well executed. How does a BI practitioner accomplish all three? The presenters of this webcast will explain the use and value of a Business Intelligence Scorecard, outlining key categories and illustrating examples...
- Tags: Back-office, Pricing, Business Intelligence, Tools & Techniques, Databases, Enterprise Software, Marketing, Software, Data Management, Management
- Webcasts
