TechRepublic Resources
- Process Improvement Through Sarbanes-Oxley
- Compliance with the Sarbanes-Oxley Act has left many questioning finance's value to an organization. Efforts to speedily meet Sarbanes-Oxley year-one certification requirements forced companies to ignore the merits of planning and improving processes. Companies that view Sarbanes-Oxley compliance as an improvement process are making greater strides toward a sustainable infrastructure...
- Tags: Process Improvement, Sarbanes-Oxley Act, APQC, Sarbanes-Oxley, Regulatory Compliance, Regulations, Financial Accounting, Government, Finance, Human Resources, Policies And Procedures
- White papers
- Business Process Management II: Best Practices of Boeing and UPS
- This executive summary is a follow up report to APQC's 2005 "Business Process Management" Best- practice Report. It digs deeper into how organizations are navigating the transition from functional-based to process-based and what benefits are yielded. Learn what works and what doesn't, using best-practices leading organizations leverage to truly create...
- Tags: United Parcel Service Of America Inc., Business Process, BPM, APQC, Boeing Co., Best Practice, Operational Planning, Business Process Automation, Strategy, Benefits, Enterprise Software, Business Operations, It Operations, Management, Human Resources, Software
- White papers
- Business Process Management at Air Products and Chemicals Inc.
- Air Products and Chemicals Inc. (APCI) has different processes in various areas of the world, and its ongoing attempt to converge and simplify these processes involves 19,900 employees in 30 countries. Leaders are now working to ensure those with similar jobs perform them in a similar way as a means...
- Tags: Business Process, BPM, APQC, Operational Planning, Business Process Automation, Strategy, Enterprise Software, Business Operations, It Operations, Management, Software
- Case studies
- 4 Questions That Will Help Decrease the Impact of Brain Drain
- Inevitably, all organizations lose good people. Whether through layoffs, attrition, or retirement, they all must deal with the fact that even their most knowledgeable employees will someday leave. Staffing and human resources issues aside, one of the greatest challenges for companies facing possible layoffs, high rates of...
- Tags: Attrition, Layoff, Knowledge, APQC, Workforce Management, Strategy, Human Resources, Management
- White papers
- Decreasing the Impact of Brain Drain
- Inevitably, all organizations lose good people. Whether through layoffs, attrition, or retirement, they all must deal with the fact that even their most knowledgeable employees will someday leave. Staffing and human resources issues aside, one of the greatest challenges for companies facing possible layoffs, high rates of...
- Tags: Attrition, Layoff, Knowledge, APQC, Workforce Management, Strategy, Human Resources, Management
- White papers
- 5 Tips for Turning Warehouse Inventory Faster
- It may sound a little space-age or high-tech, but inventory velocity is a pretty simple concept—to turn the warehouse inventory faster than before. What gets a little more complicated is exactly how to do that. Thankfully there's a wide range of steps organizations can take to improve inventory velocity. From...
- Tags: Supply Chain, APQC, Inventory, Supply Chain Management (SCM), Enterprise Software, Software
- White papers
- Measuring the Performance of the Logistics Function
- APQC has developed 43 standard measures that organizations can use to benchmark their performance in logistics. The major processes logistics departments perform are measured to determine: FTE costs, pick-up to ship cycle time, overhead costs, and other relevant productivity measures. Organizations...
- Tags: Performance, APQC, Logistics, Supply Chain, Performance Management, Business Operations, Human Resources, Workforce Management
- White papers
- Measuring the Performance of the Service After Sales Function
- After-sales solutions require a repeatable set of services that address the after-market needs of your customers and their end-customers and suppliers. These after-market needs require your organization to focus on the entire customer/supplier experience from the moment they make contact until their problem is resolved. APQC has...
- Tags: Performance, APQC, Sales Strategy, Performance Management, Sales Force Management, Sales, Human Resources, Workforce Management
- White papers
- Measuring the Performance of the Information Technology Function
- Many executives look at IT as a commodity, so it's important that IT teams differentiate themselves through cost-cutting measures and improved value to the organization. APQC has developed 87 standard measures that organizations can use to benchmark their IT performance. These measures include every major process...
- Tags: Performance, Information Technology, APQC, Strategy, Performance Management, Management, Human Resources, Workforce Management
- White papers
- Benchmarks and Best Practices in Accounting, Focus Area: Payroll
- Compare your organization to your peer groups and discover ways to improve your accounting performance. How do centralized accounting operations compare to decentralized ones? Learn the answer to these questions in this excerpt from APQC's new benchmarking and best practices book, By the Numbers: Accounting. It tells...
- Tags: Accounting, APQC, Payroll, Best Practice, Operational Accounting, Financial Services, Finance
- White papers
- Superior Customer Relationships: Best Practices of Eastman Kodak Co., Medrad Inc, and Fidelity Investment Services
- Most organizations in a given marketplace want close customer relationships and pursue these relationships using advanced technologies, refined and aligned processes, and well-trained people. Unfortunately, competitors often wanting the same customers seek them with similar intensity and tactics. Competition affects industry profitability, and competitive advantage is the...
- Tags: Fidelity Investments, Eastman Kodak Co., APQC, Competition, Best Practice, Customer Relationship, Strategy, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Management, Marketing, Software
- White papers
- The Total Customer Experience: Best Practices of Cisco, Lands' End, and Air Products and Chemicals
- Regardless of whether we are business customers or independent consumers, we desire "one version of the truth." Learn how best-practice organizations provide one version of truth to employees and customers, thus creating a singular customer experience. This report offers deep insights into a variety of factors that impact and contribute...
- Tags: Chemicals, APQC, Experience, Cisco Systems Inc., Best Practice
- White papers
- CoPs Driving Performance and Innovation: Best Practices of Ernst & Young, L.L.P., Flour Corp., and the Federal Highway Administration
- Today, as more organizations attempt to draw knowledge assets and people together in communities of practice (CoPs), managers and executives want to use them to run their global businesses in new and innovative ways. This article explores the rapidly evolving methodology of CoPs, from planning and creating to maintaining and...
- Tags: Innovation, Ernst & Young LLP, Performance, Knowledge, Administration, APQC, Best Practice, Strategy, Management
- White papers
- Business Process Management: Best Practices of Coors Brewing Co., Deere & Co., and Northrop Grumman Space Technology
- Modern organizations must manage an ecosystem with no boundaries, one that is consistently buffeted by globalization, faster cycle time requirements, unknown competitors, and complexity at every turn. Business process management becomes the art of the disciplined, where decisions are made at the front line, closer to the customer. To focus...
- Tags: Business Process, Deere & Co., BPM, APQC, Northrop Grumman Corp., Molson Coors Brewing Co., Best Practice, Operational Planning, Business Process Automation, Globalization, Strategy, Enterprise Software, Business Operations, It Operations, Management, Software
- White papers
- Best Practices in Creating a Strategic Finance Function
- According to the results of a recent APQC study, finance organizations, no matter what their size, are still spending almost two-thirds of their time on transaction processing, to the detriment of more strategic functions such as decision support and management. The study concluded, in part, that the respondents who are...
- Tags: APQC, SAP AG, Best Practice, Financial Accounting, Databases, Finance, Enterprise Software, Software, Data Management
- White papers 2006-05-01
- Project Portfolio Management for New Product Development: Tracking the Project Cycle from Idea to Launch
- Besides being relevant to professional services organizations (PSO) and internal information technology (IT) departments, project portfolio management (PPM) software is applied in multiple vertical markets in the area of new product development (NPD). In industries ranging from manufacturing and high technology to consumer goods and biotechnology, PPM solutions help manage...
- Tags: APQC, Project Portfolio Management, New Product Development, Project Management, Tools & Techniques, Product Marketing, It Operations, It service Management, Management, Marketing
- White papers 2006-01-06
Additional Resources
- The State of the Art in Finance
- Benchmarking is an important tool that finance organizations use to stay competitive. It allows them to determine the value of adopting best practices and changing business processes. To assess the trends in the finance function and identify best practices, APQC (formerly known as The American Productivity and Quality Center) has...
- Tags: Accounting, Benchmarking, SAP AG, Financial Accounting, Finance
- White papers 2006-01-01
- How Xerox got its engineers to use a knowledge management system
- Xerox found a way to cut costs and share institutional knowledge with a knowledge management system that gives engineers credit for their contributions. Find out how Xerox moved KM from theory to reality.In today’s business climate, capturing staff knowledge and managing that data is more critical than ever as IT...
- Tags: Strategy, Business intelligence, Judith N. Mottl, knowledge, Xerox Corp., knowledge management, knowledge management system
- Technical articles 2001-09-24
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