TechRepublic Resources
- St.George Banks on BMC Software to Meet 24/7 customer Banking Needs
- About the organization: St.George Bank is the fifth largest bank in Australia. St.George Bank must be able to accurately predict and plan for capacity in order to ensure the high availability customers demand. Predicting business growth in the fluctuating e-commerce arena is not without challenge. St.George Bank has long relied...
- Tags: Bank, BMC Software Inc., Banking, 24/7 Customer, E-business, Financial Services, It Management, It service Management
- Case studies
- White Paper - Technical Support Services
- In today's competitive business and technology-oriented environment, the need for customer support is rising. The one thing that differentiates an organization from its competitors is the level and quality of customer service provided. Technical support is one service under Customer Interaction services, which requires technical knowledge, and business communication skills....
- Tags: Support Services, 24/7 Customer, Business Process Outsourcing (BPO), It Services, Outsourcing, Product Marketing, Customer Relationship Management (CRM), Strategy, It Operations, Business Operations, Outsourcing & Subcontracting, Marketing, Enterprise Software, Software, Management
- White papers 2004-10-19
Additional Resources
- PCTV4Me (exe)
- PCTV4ME includes: No additional hardware of any kind is needed. No monthly fees and no hidden charges. Hundreds of TV channels from around the world to view 24/7. Hundreds of high quality radio stations spanning the globe 24/7. 24/7 access to customer service. Full screen viewing option.
- Tags: PCTV4Me, Product Marketing, Customer Relationship Management (CRM), Advertising & Promotion, TVs, Tv & Home Theater, Marketing, Enterprise Software, Software, Personal Technology, Home Entertainment
- Software downloads 2006-06-07
- 24 (widget)
- 24 will play the ticking clock sound that is so familiar to the fox hit show 24. 24 works in two ways, just run 24 and let it sit there and it will play the clock, click, and clock three seconds before the hour as long as 24 is running....
- Tags: Clock, Sound
- Software downloads 2007-07-10
- redundant link and VLAN config
- I am configuring redundant link using port-channel on two cisco 2950 catalyst switches (one at customer end and one at our network end), redundant link working ok. At customer end we configured port fa0/24 for switchport access vlan 525 (VLAN 525 is configured with IP address 202.170.38.21 at the...
- Tags: LANs, Network technology, NETWORKING, pboutu@..., redundant link, VLAN
- Discussion threads 2007-11-08
- 24 Screensaver 1 (zip)
- 24 is presented in real time, with each season depicting a 24-hour period in the life of Jack Bauer, who works with the U.S. government as it fights threats on U.S. soil. Jack Bauer is portrayed by Keifer Sutherland. Feel the action and excitement of 24 on your desktop today....
- Tags: Screensaver, Wallpaper Screensavers, Jack Bauer, Desktops, Hardware
- Software downloads 2008-04-09
- Egnatia Bank Launches 24/7 Telebanking System, Boosts Service Levels and Growth Prospects, Saves €7.6Million Over 5 Years
- Founded in 1991, Egnatia Bank has quickly emerged as one of Greece's fastest growing and innovative banks. In 2002, Egnatia saw an opportunity to significantly improve customer service, control costs and boost revenue potential by introducing a modern, multichannel telebanking solution based on Oracle customer relationship management (CRM) technology. The...
- Tags: Oracle Corp., IVR, Interactive Voice Response (IVR), Customer Relationship Management (CRM), Enterprise Software, Software
- Case studies
- France 24 Live News Gadget (gg)
- France 24 Live News Gadget shows 24 hr international news provided by France 24. This version is the first release on CNET Download.com.
- Tags: Gadget
- Software downloads 2007-09-12
- Amphis Customer (msi)
- Amphis Customer is a customer database that makes it easier to run your business. Easier to generate quotes and invoices, generate letters, keep track of who owes you money, send reminders, store correspondence and sales history. Mail merge to generate marketing letters / labels, create groups of customers, customize fields...
- Tags: Letter, Amphis Customer, Sales Strategy, Sales Force Management, Marketing Research, Databases, Sales, Marketing, Enterprise Software, Software, Data Management
- Software downloads 2008-01-04
- Windows XP Professional Delivers Customer Satisfaction Through Responsive E-Commerce and Flexible Communication
- Upgrading to Microsoft Windows XP Professional helped Stride Group (Stride) to grow its business and improve customer service. New communication technologies added flexibility to customer communication and Windows XP enterprise strength security features enabled greater integration of desktop finance and stock systems with the online sales channel. This allowed staff...
- Tags: Security, Development, Microsoft Windows XP Professional, Customer Satisfaction, Microsoft Corp., Finance, E-business, Microsoft Windows, Microsoft Windows XP, Sales Strategy, Operating Systems, Software, Sales
- Case studies
- Proof that M$ lies to their customers
- Below is a copy of a discussion I had with a Microsoft support representative today, Saturday. I have changed the person's name to protect the employee, since I'm sure they were only doing what they were instructed to do.Leslie.Initial Question/Comment: activation12:46:36 PM SystemLeela has joined this session!12:46:36 PM System ...
- Tags: INTERNET, Microsoft Windows, Operating systems, lmunday@..., Microsoft Corp., PM Customer, PM Agent Leela, Leslie
- Discussion threads 2007-11-24
- Focus on these areas after the first 24 hours of a disaster
- What do you think administrators should focus on after the first 24 hours of a disaster? Does your organization's disaster recovery plan have a chronological component that describes actions to take after the first 24 hours? Share your comments about areas to focus on after the first 24 hours of...
- Tags: 24-Hour, debate@..., disaster recovery, first 24-hour, it management
- Discussion threads 2004-12-20
- CRM360 (exe)
- CRM30 is a customer relationship management software. Use this software to store your customer information and you will get a 360 degrees view of your customer. View relationship between customer and activities or vice versa. Search customer by address or search address by customer. This powerful relationships helps you to...
- Tags: Customer, CRM30, Performance Management, Tools & Techniques, Customer Relationship Management (CRM), Human Resources, Workforce Management, Management, Enterprise Software, Software
- Software downloads 2005-09-08
- Customer Experience Management: The Value of "Moments of Truth"
- To manage customer experiences, one must first understand what "Customer experience" means. It's almost as difficult to pin down as "Customer relationship." Customer experiences include every point in which the customer interacts with the business, product or service. Customer Relationship Management (CRM) is a business strategy to acquire, grow and...
- Tags: Customer, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers 2006-05-01
- 24 Season 6 Trailer Counter (widget)
- 24 Season 6 Trailer Counter countdowns the trailer to the sixth season of 24. This version is the first release on CNET Download.com.
- Tags: Season
- Software downloads 2007-06-13
- Gather information with HTML forms
- This sample chapter, taken from Sams Teach Yourself HTML and CSS in 24 Hours, 7th Edition, discusses how to create HTML forms for gathering customer information. Learn how to create HTML forms and the basics of how to handle HTML form submissions.This sample chapter, taken from Sams...
- Tags: HTML, Sams Publishing, CSS, Scripting Languages, Software/Web Development, Web Development
- Book chapters 2006-02-15
- Technology Investment Helps Communications Firm Provide Superior Customer Service
- SingTel's Mobile Satellite Business (MSB), part of the SingTel Group, has been providing mobile satellite services to 44 million customers throughout Australia, India, Indonesia, the Philippines, Singapore, and Thailand. As a company that serves its customers 24 hours a day, 7 days a week, SingTel MSB needed a solution that...
- Tags: Customer Service, Mobile, Investment, SingTel, Microsoft Corp., CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- Case studies
- ADMT Log Report
- [Object Migration Section]2006-03-24 22:06:32 Starting Account Replicator.2006-03-24 22:06:33 CN=CAWLKT22 - CreatedCan some explain the possible problem with this log report - thanks...2006-03-24 22:06:33 WRN1:7857 Could not copy following properties for 'CN=CAWLKT22'.2006-03-24 22:06:33 lastLogonTimestamp = 127876803899625599 The server is unwilling to...
- Tags: jbm@...
- Q&A 2006-03-24
- Simple Subnet with a Cisco 851
- Hi everyone,I'm trying to set up a simple subnet with a Cisco 851 Router. I know this baby is designed for internet access, I just hope something as simple as this can be done with it. I've set up the router as follows: The LAN is in a 10.0.0.0/24 range,...
- Tags: dirk@..., Cisco Systems Inc., subnet
- Discussion threads 2007-09-26
- Customer Lifecycle Management (CLM): The Four Foundations of Convergence
- World-class customer service is a primary goal in the search for the competitive differentiation needed to achieve a loyal revenue base. Key to a successful customer management strategy are achieving a single view of the customer across the entire BSS and extending that view to the customer through a suite...
- Tags: Customer Management, Convergence, Convergys Corp., World-class Customer Service, Product Marketing, VOIP, Customer Relationship Management (CRM), Marketing, Telecommunications, Networking, Enterprise Software, Software
- White papers 2003-11-01
- << Previous
- page 1 of 1
- Next >>
Harnessing the power of waves
Planting solar gardens
Fill your car for $1.10 a gallon?