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White Paper - Technical Support Services: In today's competitive business and technology-oriented environment, the need for customer support is rising. The one thing that differentiates an organization from its competitors is the level and quality of customer service provided. Technical support is one service under Customer Interaction services, which requires technical knowledge, and business communication skills....; Tags: Support Services, 24/7 Customer, Business Process Outsourcing (BPO), It Services, Outsourcing, Product Marketing, Customer Relationship Management (CRM), Strategy, It Operations, Business Operations, Outsourcing & Subcontracting, Marketing, Enterprise Software, Software, Management; White papers 2004-10-19

Computer Science Vs. Information Technology: A friend came and ask for an advice btn the following programme structure. He is about to join college for computer based studies so he wanted to know which one is the best in the market.Pliz would you comment wat you think on the programme structure ofthe programme.INFORMATION TECHNOLOGY Programme...; Tags: PRODUCTIVITY, Development tools, Supply chain management (SCM), sezua2000@..., computer, computer science, information technology, CIT, semester, compulsory course; Discussion threads 2007-08-31
Cut costs by sharing a load balancing server: With an already tight IT budget, many admins are looking for ways to stretch their dollars as far as possible. One way is by sharing load balancing servers. Dave Mays lays down the foundation of a penny-pinchers dream come true.Load balancers are expensive pieces of equipment that are rarely pushed...; Tags: LANs, Network technology, Dave Mays, MCSE, VLAN, balancer, load balancer, load balancing; Technical articles 2002-06-17

PC Troubleshooter Resource Guide, Fifth Edition: Ensure you have the solutions you need to troubleshoot power supplies, CPUs, video cards, disk drives, CD and DVD drives, motherboards, sound cards, USB issues, monitors, printers, laptops, network connections, spyware, Windows XP and more.; Buy Now

IT Help Desk Survival Guide, Third Edition: TechRepublic's IT Help Desk Survival Guide, Third Edition provides tools and recommendations to help you better manage help desk services, improve end-user support, troubleshoot frustrating hardware issues, identify quick fixes to vexing Windows problems, and help users make the most of Microsoft Office 2003.; Buy Now