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- 10 ways to decline a request for free tech support
- This information is also available as a PDF download.Requests for free tech support often catch you off guard, and your first instinct is to accept the task. But taking on a free support job is often a significant commitment and can be a real headache. When someone makes an unwelcome...
- Tags: 10 things, Support, Career
- Blog posts 2007-07-18
- 10 obscure Word tricks that can expedite common chores
- Over the years, successive versions of Word have introduced some solid innovations, some mind-boggling changes-for-change's-sake, and a few usability-crushing "enhancements." But through it all, one thing has remained constant: Buried within Word are lots of cool tricks that not too many users have discovered. These are small things--shortcuts that, in...
- Tags: Tips, Support, 10 things
- Blog posts 2007-07-13
- 10 tips for working more efficiently in Excel
- Excel is so powerful that nobody knows everything about it. If you use Excel frequently, you probably run into situations, from entering data to calculating complex workbooks, that slow you down. The following tips won't solve unique problems, but they will help you complete common tasks more efficiently.This entry originally...
- Tags: Tips, Support, Shortcuts, 10 things
- Blog posts 2007-04-12
- 10 ways to seriously annoy your customers
- Have you ever had to deal with support techs who were this cavalier or unreliable? What other negative behaviors would you caution techs about?Although I hate long and complicated onesI do agree that it is a good idea to have a ACD. It also leav
- Tags: 10 things, jeff dray, career, support, JodyGilbert, point-of-sale, software
- Discussion threads 2006-11-14
- 10 things you should know about providing great customer service
- Do you use these techniques to forge strong relationships with your customers? What things do you do differently or not at all?Great! things you need to remember but always seem to forgetThat just helped me in the middle of a situation to remem
- Tags: 10 things, career, clientS, customer, customer service, field tech, jeff dray, JodyGilbert, support
- Discussion threads 2006-11-01
- 10 things you should do before letting users take their laptops out the door
- 10 things you should do before letting users take their laptops out the dooHave you ever paid the price for overlooking any of the measures on this list? What other steps would you recommend to help protect equipment and information and to keep your traveling users happy?you forgot the 'Big...
- Tags: Notebooks, laptop computer
- Discussion threads 2006-05-23
- 10 ways to get your help desk ready to support a new rollout
- Does your organization use a system that brings the help desk into the process of planning and deploying new technology? Or do you wind up scrambling after the fact, trying to get up to speed and address implementation problems and user support issues?
- Tags: Help desk, Call centers
- Discussion threads 2006-05-18
- 10 user complaints about IT support
- 10 user complaints about IT supportarticle root10 user complaints about IT supportWas this information helpful? Please post your feedback, ideas for improvements, or further thoughts on this topic.Thanks,The TechRepublic Content TeamAgree 100%The company that I worked for was purchased by a larger entity. Having had the "total control" to...
- Tags: IT Support
- Discussion threads 2006-04-25
- DOWNLOAD: 10 things you can do to optimize and maintain your PCs
- http://techrepublic.com.com/5138-10877-6054937.htmlAfter you take a look at this download, please post your feedback, ideas for improvements, or further thoughts on this topic.Thanks,--The TechRepublic Content TeamI don't agree.If you are really running a shop full of hundreds of PCs, I think this type of maintanance is too much.Running Defrag and Disk Cleanup...
- Tags: PC, KB, support, 10 things, maintenance, JodyGilbert, hardware, mouse, Inspecting Services
- Discussion threads 2006-03-28
- DOWNLOAD: 10 ways to get your help desk ready to support a new rollout
- http://techrepublic.com.com/5138-10877-6047531.htmlAfter you take a look at this download, please post your feedback, ideas for improvements, or further thoughts on this topic.Thanks,--The TechRepublic Content Team
- Tags: Help desk, Call centers
- Discussion threads 2006-03-13
- DOWNLOAD: 10+ tools you should have in your support tech repair kit
- http://techrepublic.com.com/5138-10877-6046244.htmlAfter you take a look at this download, please post your feedback, ideas for improvements, or further thoughts on this topic.Thanks,--The TechRepublic Content Teamand most importantMost important tool is an Universal RJ45 Crimping Tool, at cost of 17,5$match crimper to plugsI ran into a situation at our college where we...
- Tags: crimper, AMP, support, hardware, tools, 10 things, Pocket Leatherman, tool, JodyGilbert, Paper Clip, cable
- Discussion threads 2006-03-06
- DOWNLOAD: 10 easy ways to turn a dull Word table into a design element
- http://techrepublic.com.com/5138-10877-6037032.htmlAfter you take a look at this download, please post your feedback, ideas for improvements, or further thoughts on this topic.Thanks,--The TechRepublic Content Team
- Tags: Download, Word Table, support, jody gilbert, 10 things, tables, JodyGilbert, hardware, Microsoft Word
- Discussion threads 2006-02-09
- DOWNLOAD: Top 10 signs you're getting burned out on your support tech job
- DOWNLOAD: Top 10 signs you're getting burned out on your support tech jobhttp://techrepublic.com.com/5138-10877-6029712.htmlAfter you take a look at this download, please post your feedback, ideas for improvements, or further thoughts on this topic.Thanks,--The TechRepublic Content Team"...telling a user that his problem lies somewhere between the keyboard and the back of...
- Tags: 10 things, becky roberts, career, hardware, job, JodyGilbert, keyboard, support
- Discussion threads 2006-01-23
- DOWNLOAD: 10 New Year's resolutions for end users
- http://techrepublic.com.com/5138-10877-5995206.htmlAfter you take a look at this download, please post your feedback, ideas for improvements, or further thoughts on this topic.Thanks,--The TechRepublic Content TeamFixes a good 15-20% of end user problems …on a more mundane level:I've found over the years, that if you just tell the End User with an...
- Tags: M&M
- Discussion threads 2005-12-19
- DOWNLOAD: 10 things you should do before letting users take their laptops
- http://techrepublic.com.com/5138-10877-5991621.htmlAfter you take a look at this download, please post your feedback, ideas for improvements, or further thoughts on this topic.Thanks,--The TechRepublic Content Team
- Tags: 10 things, becky roberts, Download, hardware, JodyGilbert, laptop computer, laptops, support
- Discussion threads 2005-12-12
- DOWNLOAD: 10 New Year's resolutions for support techs
- http://techrepublic.com.com/5138-10877-5984338.htmlAfter you take a look at this download, please post your feedback, ideas for improvements, or further thoughts on this topic.Thanks,--The TechRepublic Content TeamCaffeine is King!What do you mean, no coffee? Now you've gone too far. I believe it's my only vice left, I'm never giving it up.Also, what's wrong...
- Tags: 10 things, becky roberts, Caffeine, hardware, JodyGilbert, resolutions, support
- Discussion threads 2005-12-06
- DOWNLOAD: 10 things you should know about working with Access reports
- http://techrepublic.com.com/5138-10877-5886438.htmlAfter you take a look at this download, please post your feedback, ideas for improvements, or further thoughts on this topic.Thanks,--The TechRepublic Downloads Team
- Tags: JodyGilbert
- Discussion threads 2005-09-30
Additional Resources
- 10 Things I Hate about Linux
- Before reading the 10 things I Hate about Linux, check out the 10 things I Love about Linux. I do not want to use the command prompt. User interface doesn't compare to Windows. I want to be able to use my computer, not spend days trying to figure out how...
- Tags: Hate About, Hate about Linux, Linux, Microsoft Windows
- Blog posts 2005-12-07
- 10 things to look for in a laptop
- If you're in the market for a new laptop, you might be tempted by the low prices some retailers are offering. The problem is, many of those PCs aren't well-equipped for real-world computing. Here are 10 things to look for in your next laptop to help you choose a model...
- Tags: Problem, Laptop Computer, Notebooks, Hardware, Notebooks & Tablets
- Download resources 2007-10-16
- 10 things you should do to a new Linux PC before exposing it to the Internet
- More than 10 things for an Internet connectionThe downloadable version of this article can be found at:http://techrepublic.com.com/5138-10877-5987642.htmlWhat is missing from this 10 things list? Do you have a Linux tip or tutorial that we could publish?
- Tags: 10 things, ClamAV, F-Prot, hardware, Internet, Linux, linux challenge, Linux PC, Mark W. Kaelin, member, PC, software
- Discussion threads 2005-12-08
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