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- The 10 most important things to teach your users
- TechRepublic members have traditionally argued both sides of this coin with equal vehemence: Some folks say their users aren't interested in learning tech skills and simply expect IT to bail them out when they have problems. Others take Becky's view: that techs have a role to play in educating users...
- Tags: JodyGilbert, training, becky roberts, 10 things, end users, hardware, risk, e-mail
- Discussion threads 2006-05-31
- 10 dumb things users do that can mess up their computers
- 10 dumb things users do that can mess up their computersarticle root10 dumb things users do that can mess up their computersDo your users consistently get into trouble because they don't follow basic best practices? Do they cause problems even though they know better, or does your organization need to...
- Tags: JodyGilbert, 10 things, deb shinder, end users, hardware, things user, backup, computer, PC, mess up
- Discussion threads 2006-05-17
- 10 user complaints about IT support
- 10 user complaints about IT supportarticle root10 user complaints about IT supportWas this information helpful? Please post your feedback, ideas for improvements, or further thoughts on this topic.Thanks,The TechRepublic Content TeamAgree 100%The company that I worked for was purchased by a larger entity. Having had the "total control" to...
- Tags: IT Support
- Discussion threads 2006-04-25
- The 10 worst ways to communicate with end users
- The 10 worst ways to communicate with end usersarticle rootThe 10 worst ways to communicate with end usersWas this information helpful? Please post your feedback, ideas for improvements, or further thoughts on this topic.Thanks,The TechRepublic Content TeamI like itI thought it made some good points and was well presented. I...
- Tags: worst way, ceiling, communication, becky roberts, 10 things, end users, JodyGilbert, hardware, information technology, me-I
- Discussion threads 2006-04-10
Additional Resources
- 10 things you should do near the end of a project
- When it comes to the end of a project, many project managers come up just short of the finish line. Failure to handle the final steps can add confusion to an initiative and may lead to customer dissatisfaction, unhappy staff, and a project dragging on longer than necessary. Here...
- Tags: Project, Bill Stronge, Blogging, Internet
- Download resources 2008-05-12
- Alienate your end users with these 10 faux pas
- The common stereotypes of IT pros usually include some characterizations of them as socially-inept technophiles with rudimentary communications skills. Clearly, those generalizations are overblown -- at least much more than they were 10 years ago. Nevertheless, there are plenty of IT pros that could improve the way they communicate with...
- Tags: TechRepublic Inc., Information Technology, Pro, Strategy, Management, Jason Hiner
- Blog posts 2006-04-11
- 10+ things users say (and what they really mean)
- Just like techs, users sometimes speak a language all their own. You've probably heard users say many of these things on numerous occasions. Well, now it's time to learn what they really mean when they say, for instance, "Of course everything is plugged in! Do you think I'm stupid?" and...
- Tags: Microsoft Windows, Operating Systems, Software
- Download resources 2007-05-23
- 10 things a developer should never ignore
- Whether you're a head-down developer in a large organization, a systems designer, or a single jack-of-all-trades for your own company, certain practices can help you produce a better end product and take your career to the next level. Veteran developer and project manager Bill Strong explains some of most important...
- Tags: Developer, Bill Stronge
- Download resources 2008-06-10
- 10 things every Perl hacker (and expert) should know
- This document lists 10 things you should know about the Perl programming language before jumping into your first program. In large part because of its ease of use and its effectiveness for simple tasks, the Perl programming language attracts users who are often new to coding. But...
- Tags: Perl, Hacker, Scripting Languages, Programming Languages, Development Tools, Software/Web Development, Web Development, Software Development
- Download resources 2006-05-25
- How to Increase Auction Profits (exe)
- In this ebook learn: 10 amazing ways to jump start your Sales; 10 Effective Ways to Reduce your Business Costs; 10 Things you should know before you bid on a Business Product from an online auction; 12 ways to create an Order Pulling Niche; 12 Ways text can impact your...
- Tags: Profit, Online Auction, Underfox Corporation, Sales Strategy, E-business/E-Commerce, Sales, Internet
- Software downloads 2008-05-21
- End user laptop: Lock it down in 10 steps
- Keep your company's laptops from being a security risk by implementing these 10 lock-down measures. Laptop computers can be a common mechanism for viruses, spyware, and other security threats to enter an otherwise-well-protected corporate network. Thus, roaming users that return to the office and reconnect to the...
- Tags: TechRepublic Inc., Laptop Computer, Notebooks, Security, Hardware, Notebooks & Tablets
- Download resources 2005-06-17
- Best of both worlds: Office info meets the 10 Things list
- Here in the Office blog, there's a steady supply of tips on solving problems, knocking out tasks, and helping users work effectively with the various Office apps. But sometimes, you might just want a quick feature overview, a heads-up on Office issues, or a collection of pointers or shortcuts. That's...
- Tags: Microsoft Office, Blog, Jody Gilbert
- Blog posts 2007-08-03
- 10 things to look for in a laptop
- If you're in the market for a new laptop, you might be tempted by the low prices some retailers are offering. The problem is, many of those PCs aren't well-equipped for real-world computing. Here are 10 things to look for in your next laptop to help you choose a model...
- Tags: Problem, Laptop Computer, Notebooks, Hardware, Notebooks & Tablets
- Download resources 2007-10-16
- 10 ways to prevent Access database corruption
- Nothing frustrates Access users like a corrupted database. With a little know-how, you might get lucky enough to repair the database or at least recover the data. Sometimes, a third-party product that specializes in recovering data can help. But you might just end up rebuilding and re-entering data. (Or rather,...
- Tags: Microsoft Access, Susan Harkins, Nothing, Storage, Databases, Microsoft Office, Hardware, Enterprise Software, Software, Data Management, Office Suites
- Download resources 2008-04-01
- 10 things you should do to a new Linux PC before exposing it to the Internet
- More than 10 things for an Internet connectionThe downloadable version of this article can be found at:http://techrepublic.com.com/5138-10877-5987642.htmlWhat is missing from this 10 things list? Do you have a Linux tip or tutorial that we could publish?
- Tags: 10 things, ClamAV, F-Prot, hardware, Internet, Linux, linux challenge, Linux PC, Mark W. Kaelin, member, PC, software
- Discussion threads 2005-12-08
- 10 ways to help your users enhance their online credibility
- Your users may not know how to achieve the best results from their online interactions. These pointers will introduce them to best practices and help them avoid missteps like linkjacking and annoying forum behavior.This download is also available as an entry in our 10 Things blog.
- Tags: Calvin Sun, Blogging, Internet
- Download resources 2008-08-10
- 10 dumb things users do that can mess up their computers
- Users find plenty of ways to run into trouble, from gunking up their system with shareware to leaving it exposed to attackers to forgetting about using surge protectors. Share this list with your own users so they can sidestep preventable problems like these. Technology may be changing...
- Tags: Computer, Productivity, Internet, E-mail, Construction, Online Communications
- Download resources 2006-05-17
- 10 things to consider when choosing a Linux distribution
- Many users would argue that one Linux distribution is pretty much like another, at least on fundamentals. But when it comes down to everyday use, each distribution is different from the next. So how do you decide whether to use Debian vs. Fedora or Ubuntu vs. Mandriva? Jack Wallen looks...
- Tags: Linux Distribution, Jack Wallen, Linux, Open Source, Operating Systems, UNIX, Software
- Download resources 2008-04-08
- 10 ways to convince your staff to use the help desk
- Convincing users to turn to the help desk for support can be an uphill battle. But if you strive to build rapport and improve your methods of client interaction, users will begin to feel comfortable with help desk operations. Here are 10 practices your help desk can use to improve...
- Tags: Jeff Dray, Help Desk, Call Centers, It Operations
- Download resources 2008-02-21
- The Wiki version of "10 things" ... Join the party
- TechRepublic's lists of "10 things" are some of the most popular articles and downloads on our site. We've decided to take some of these lists and open them up so that TechRepublic members can edit them and add to them. To experiment with this idea, we've set up a...
- Tags: TechRepublic Inc., Wiki, Online Communications, Jason Hiner
- Blog posts 2005-12-02
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